The Springs at Lancaster Village

My mother in law has resided at Lancaster Village for 8 years now. There has been some change in staff with new ownership/management but those who remain, have been faithful to make sure her change of care and needs are met timely. We are in the process of transitioning her to assisted living at The Springs and the experience/support Suzie Robinson has provided, has been invaluable. We have been very pleased with this facility and recommend them without reservation.

The outside is beautiful but Admin turns a blind eye to staff refusing to wear mask During state mandate even with pictures of her not wearing it. Same med tech refused to give my dying mother medication until hospice sent an RN to remedy the situation, staff yelled at each other in lobby while residents were having a movie (in same lobby), noc med tech caught sleeping in lobby (again, pictures sent to Admin) when my mom needed meds and catheter emptied. All Admin does is say "I'm sorry" and try to smooth things over. The staff RN felt it necessary to comment on hairstyles in family pictures on the wall (again when my mom was actively dying) rather than show compassion and respect. I had to stay in my mom's room with her the last week of her life 24/7 to personally administer hospice meds to ensure she got them timely. I couldn't be her daughter, I had to be her caregiver while this facility was paid thousands of dollars.

Really great facility. Loving, caring staff, good leadership. My mom and aunt both love living there. They were at another care home on Salem that was not good & I was told by them they are going to get the same care elsewhere. That was not true. Night & day difference.

My mom has lived in the Retirement building and now in ASL. I am very happy with the attention they give to her. They are not intrusive, but are attentive when there is a need, like an illness or injury. Mom has dementia but even so, she says that if she can't be home that Lancaster Village is a great alternative. Mom has been there for over 4 years now.

My mom has only resided at the Springs for a few weeks, so it will be a while before I'm ready to give a longer term review. However, the staff could not have been more helpful with the process of getting my mom moved in and guiding us through the few hiccups along the way. Everyone has been friendly in the short time she has been there.