Harmony at State College

This Private Equity run business does a slick presentation of its facility. The doctor here is good, seems to care for the people who live here. However the upper management is surprisingly disorganized and indifferent to the experience of the families here. The nurses aren’t paid well by Center County rates which becomes apparent within a few days. We arrived after having paid for a room for over a month, with a DME from another facility and the head nurse—new to the facility—was utterly clueless, didn’t have any direction about her medication, there wasn’t even a courtesy roll of toilet paper. Far from the 24/7 care they state on their website, nights went by without anyone checking on my mother who has dementia and mobility issues. Their vetting of residents is rushed and inadequate. There seems to be quite a bit of staff turnover. They are very aggressive with sales and marketing but struggle to deliver their mission—perhaps because it’s disingenuous. Again, there is a reason I suppose, that they had beds readily available and offered a sale on the room-I should have known better. The quality places in town have waitlists. Buyer beware. Not good people.

I've been meaning to write a review for Harmony at State College for some time. My parents moved down from Central New York two years ago this month, and they had a wonderful year and eight months together in a sweet, nearly new one-bedroom apartment, just the right size for the two of them. They enjoyed going down to all the meals together and greeting the familiar faces of residents and staff each time. Sadly Mom passed away just a few months ago, and so Dad moved into a studio-sized unit on the opposite end of the same floor. He'd had a stroke around the same time and needed more care than either of them had had prior, help with his medications and some facilitating in getting down to meals etc. But he's done remarkably well, and I think it's due to his happiness at Harmony. He feels truly at home. The staff are amazing. They all work their tails off. While there's been some turnover during our stint, there's been much more consistency than not, and in fact, I've seen a lot of improvement since Mom and Dad's arrival. Harmony only hires excellent people who are kind, compassionate and patient. Everyone is friendly at all times, and the residents strike me as happy to be living there. Neither the residents nor the staff are cliquey - there's an atmosphere of everyone being kind and helpful to everyone else. I've been lucky to get to know a lot of both staff and residents, and my whole family feels fortunate that our dad still gets to live in this place. The administration does its best to address any concerns that residents and families have. Many activities and outings are offered and taken advantage of by residents who wish to do them. I can't speak highly enough of Harmony. It really is harmonious! I believe your loved one(s) will be happy there too!

My mother spent her final year there after visiting all 4 choices. We were very pleased with all interactions. They allowed 2 different cameras in the room for us to check on and talk to Mom. They always communicated quickly, were professional, patient and caring. I appreciated the fact they didn't nickel and dime us. They were always helpful. I would recommend them for your loved ones.

We have been with Harmony since they opened and it has been a very positive experience for the family as a whole and the member who resided there. What you hope for in a care home is professionalism but here we received more than that. The staff routinely go out of their way to make the residents feel valued and at home. In particular, the nursing staff were nothing short of amazing for us; the care and compassion they consistently demonstrated made our family member very happy during the time he had.

Emily in marketing is AWESOME. She made 2 days of crying and worrying I did into a big smile and satisfaction I needed to make sure my Aunt from Cleveland had a smooth transition.