Brookdale Castle Gardens

Cost cutting corners everywhere. Now price is going up. Food is marginal at best, dried out meats, cold food. Desserts are the only thing that's ok, guessing because it comes in premade. New Years party consisted of a boom box. Really for what they pay you could not get a guitar or piano player. They deserve better for the cost. UPDATE - picture of Chicken Cordon Bleu, this is wrapped in saran wrap. Look a little burned? This was served to my friend's friend that lives there. Another favorite dish for them is beans and cut up hotdogs. They are paying somewhere around $5000 a month. Also check the calendar on your web site. No bingo as stated, kitchen seems to be not functioning for a while now due to a broken pipe so that room is used to try and cook in? Items come off the menu and replaced with whatever is at hand. These people need good communication and help with things that's why they are paying for ASSISTED living. Unfortunately, and sadly, Castle Gardens has become a money maker for Brookdale. Not going to call you, these people are worried about retaliation. AMENITIES? Fitness Center - 1maybe 2 exercise bikes Transportation - Van not usable for at least a week now Theatre - DVD/VCR that's started by someone that lives there Game Room FYI the Game room, Fitness Center and Theatre are ALL the same room. BOX food kitchen still out. Sandwich and chips may or may not get a choice on sandwich or dinner choice. 7-17-2025 Cost to live there? NO AC rooms at 78 degrees and above. Multiple days with NO AC. Unacceptable for what they have to pay.

I’ve been asked to be an ambassador! I love to welcome, help and get to know people! I REALLY think something needs to be done to improve the dining room food!

The Apartments themselves are nice. I have a friend who lives here. Many of the residents don't like the food served at the restaurant, and they have been resistant to changing it. Also, the heat and ac are very hard to get regulated. Most of the time, the temperature is way too hot during the day and too cold at night from what my friend told me. There are several helpful and kind employees and a couple that are not.

My father-in-law recently moved to The Hearth at Castle Gardens, and we cannot say enough good things about the entire staff. Everyone has been extremely friendly and professional. We worked mainly with George Welge, and the service he provided was outstanding. Moving in during a pandemic had its own set of complications, but every situation was handled promptly and efficiently. George went above and beyond to help us feel comfortable with the process from beginning to end, and he was always helpful and quick to respond to our questions. We feel very fortunate to have found such a caring group of individuals who continually strive for quality and excellence in the services they provide.

Update: Pauline appears to be getting more support now that the holidays are past. She is participating in some of the activities and eating at least one meal a day with the other guests. She feels more accepted. This is great. My initial contact- George W continues to be approachable and helpful. The initial sales crew were very attentive and I would score them highly. They gave the impression Pauline would be supported through her transition to living at the Hearth. The place is pretty. The food is fine. The staff is mostly very friendly and kind. But it would have been helpful if the social aspect of living at the Hearth had been addressed more fully. Small things like being given a mentor and being introduced to the other residents would have been helpful. Recently she was actually frightened by the person assigned to pick up her garbage when he banged on her door. It takes time to adjust. Pauline felt like she was being snubbed by the other guests. Being frightened was not helpful. It would be a more positive experience if attention was given to helping the new person “fit in” to the new life style. Moving is hard at any age but missing friends and feeling vulnerable makes it especially difficult at an advanced age.