The Village of Westland

I would not recommend this place to anyone. Everyone deserves respect no matter what your position is . Opening doors of residence while they are home without knocking is very disrespectful . What's more disturbing is bringing it to the attention of staff and they do nothing not even offering an apology. The service or lack of service received for seniors is ridiculous. Items have been stolen when residents are away or in other areas of the building. There used to be administrative staff now they are down to one or two people. That makes it difficult to deal with the drama that happens in the large dining room it also deters people from eating in that area.

My mom has been here just over a year now. It's nothing fancy but certainly meets all of her needs. Everyone that works there is very nice and helpful!

I had Sarah and Teira as my leasing agents Both were very knowledgeable and patient. They answered all of my questions. I was a little leary of moving in here and both of them made me feel like I was part of a new family. Just wanted to say that they are doing a great job. Thanks ladies.

Our father has lived here for over a year. He has dementia, hearing loss, low vision and is in his 90s. The nursing staff are good people. They work hard and deal with all sorts of types of patients. I feel for them as they are under staffed and over worked. They don't have many perks so it seems. I believe this is why we have experienced some issues here. Our encounters with certain staff members have been pleasant. They seem to really care. There seem to be lots of activities and the person hosting those is kind and inventive. The place isn't the Ritz. The hallways are a bit old and the apartments are from what I would guess the 70s. The trash closets are gross and smelly and the smell lingers into the hallways. I don't imagine this is too sanitary. Our biggest issue is our father was handed the wrong medication twice, in front of us. Luckily we caught it, but, who knows how often this happens when we aren't here? This is a bit scary and could create many legal issues for the staff and the facility in the future if it does any harm to a patient. All it takes is one. We decided to put a camera in his place to monitor the staff and our father to be sure they are taking care of him properly. The cable, power, and internet go in and out frequently, which for some residents is their main sources of entertainment. The food is really disappointing. I know they struggled to hire a chef and still need more staff, but the food is lots of starches and very little fruits or vegetables. Our father has gained weight while being here, which is concerning. For dementia patients it is a very lonely place unless you have been there a long time. Making friends can be challenging as this facility houses elderly patients and patients with various mental and physical disabilities. The facility isn't as expensive as others. Average assisted living costs about 10k per month and this place is about 20-30% that depending on your needs. I guess you get what you pay for? My advice would be to pay your staff more, give better benefits to them to encourage them to care more. Hold staff to higher expectations to avoid a lawsuit. Emplore your staff to treat this like their own home. Hire a dietitian to supervise the quality of food. Offer more fresh fruits and vegetables. Ultimately you need more staff. The current staff is trying their best, but it is little things like providing staff with a bathroom close to them. Offering empty apartments as areas staff could rest and relax. Show them respect and treat them with dignity because they deal with a lot of challenges normally. If you make this a place staff wants to be at, you won't have hiring issues and turnover and your clientele will grow. Triple check medication! Handing a patient the wrong medication is a lawsuit waking to happen! We will continue to have our father here, but we will be randomly checking in to be sure things are going right. We appreciate the staff and all they do. I know most of them are loving, kind, caring people. It's a tough job, and they need better management support. Working 10+ hour days and double shifts without extra pay isn't acceptable, especially when peoples lives could be in their hands.

Family and I were visiting my aunt and I was very disappointed in how she was living.