Professional Care Match

They promised a dedicated team, but we had a constant, chaotic revolving door of caregivers. We had new faces multiple times a week. This was incredibly disruptive and stressful for my loved one, who needs stability and consistency. It meant we, the family, had to re-explain the routine and care plan almost daily. ​Missed and Neglected Tasks ​The actual care was completely unreliable. Caregivers frequently showed up late or left early without notifying us, cutting hours we were paying for. Crucial tasks, such as laundry following a specific dietary restriction were often neglected. We had an instance where specific negative incident regarding neglect, loved one's mobility equipment was left out of reach, or a scheduled medication was missed. This level of negligence is simply terrifying when it involves a vulnerable person. ​Office Staff is Unresponsive ​When my aunt called the office to report these issues, our complaints were met with generic apologies and zero follow-through. It became clear that the agency is completely disorganized and has no effective oversight of its staff. They charge premium rates for what amounts to an amateur, neglectful service. ​Do not trust this company with the care of your loved one. They fail at the very core task they are hired to perform: providing reliable, quality care.

We reached out to Professional Care Match for help in the home and within 48 hours, there was competent professional care in place. The caregivers are extremely attentive and caring and have a great rapport with my dad. We are very appreciative of the caregivers and staff. We have already recommended the agency to a family friend.

If you’re looking for compassionate and genuine care for your loved ones, look no further. The staff provide exceptional care while preserving one’s dignity and allowing them to maintain the comfort of one’s own home. I would highly recommend this company for all of your in home health care needs

If you are looking for a loving caring team for your loved ones care, search no further. The owner goes above and beyond to hire only the best! She has truly dedicated her life to providing holistic in home care for the elderly. The team is always available to answer your questions. I would highly recommend this company

Extremely dissatisfied with the way things were handled with my mother in law . There are more homecare agencies out there . Beware doing business with this place