Home Instead

Home Instead has provided exceptional home health care to my sister whose dementia has progressed. I’ve met with Lora Lavigne who has been an incredible support during a very difficult period. My sister’s home health caregiver, Anna, is kind, caring and conscientious. She has created a bond of trust and real affection with my sister. Anna is a godsend and I rest easier knowing she’s there sharing experiences with my sister while also watching out for her wellbeing. In a short time, Anna has become another member of our family … we trust her and we love her to pieces!

I can’t say enough about the excellent care my father received from Home Instead! The office staff: Lora, Melissa, Judy, Joanne, Marjorie, Vera, and Wendy were always available to promptly address any questions I needed answered, and to find solutions for all of my father’s many problems. The Care Pro staff assigned to my father: Margalita, Samantha, Wydens, Margie, Michelle, and Lucy were all so caring and attentive to my father’s needs. Home Instead is made up of devoted, knowledgeable people, and they allowed me to have peace of mind, knowing that my dad was safe and being cared for in a professional and friendly manner.

Home Instead was wonderful. Lora Lavigne, who coordinated my sister’s health care providers after she came home from rehab was amazing to work with. She answered questions any time, day or night, and easily saw to every request we had. The caregivers who assisted my sister became like family to her. Every need was seen to and there was not one complaint. Would truly recommend. Five stars,

It is fresh and still very hard dealing with the loss of my Mom. Things happened fast and I kept having to pivot and make the necessary changes for her care the last couple weeks of her life. Home Instead team from Wendy to Laura organizing the care and the caregivers Bella, Ratna, Judith, and Helen all so very compassionate and caring. I have no words other than thanks. Do not look anywhere else I tried many agencies over the years this was the best by far.

Having been a flight instructor and a commercial pilot in scheduled passenger service, then spending 29 years as a working customer service tech with a nationwide telecommunications company qualifies me as a good judge of what excellence of customer service should be. I found these qualities of excellence in Home Instead. When Mom decided to go into Hospice care, at the age of 99, I searched for a professional and dependable company for Mom's 24 x 7 care in her home of 72 years. Whereas I live 85 miles from Mom's house I needed people who would treat Mom as I would. The Home Instead caregivers greatly exceeded my expectations. I will highlight a few of these people who became my and Mom's heroes. Nabila is a Muslim woman from Morocco who cared for Mom as if she were part of her own family. I always enjoyed seeing Nabila at the house when I arrived for visits. On one ocassion, while the Hospice Chaplin was praying with Mom, Nabila asked Mom if she could say a prayer for her from the Quran. Mom was very pleased that Nabila would share that with her. Mom passed in her sleep this past Saturday. Nabila and Flora called to express their deep sympathy. Flora was also an outstanding caregiver as she would sing to Mom which would always put a big grin on her face. Flora would also sit at the dining table and play cards with Mom to keep her entertained. When Mom passed, Flora called me, in tears, to express her condolences. There were others such as Mary, Nancy, Bella, Leila, Mino and Chantale. Leila was there the day Mom passed and was heart broken but continued her duties until Mom was taken out of the house. There are several others I didn't get to meet but spoke to some of them over the phone. I would also like to give a big shout out to the support staff behind the scenes at Home Instead who kept me in the loop with regard to schedule changes and answered any questions I had. Their phones are covered 24x7 so there is always somebody to speak to. Laura Lavigne was instrumental in helping us navigate the transition from the rehab facility to Hospice care and the Home Instead home care team. Home Instead and the folks at Hospice allowed our Mom to pass with grace and dignity in her own home. For that my family and I will be forever grateful.