Right at Home

I have to say that when you are in the midst of a pandemic keeping your loved ones in a convalescent home is probably not an option at times. We brought my dad home to recover from his hip fracture and Raquel met us at home late at night to take down his information and see what was needed. It took us a few tries to find the right person but they were very understanding when it came to switching out the caregivers we thought were not suitable for him. Having the right caregiver made this road a little easier. My dad has thus far recovered and I would just like to thank the staff for finding us the right caregivers. Thank you for being patient with my family. I know trying to find good quality staff is hard. We thank you for Nelly, she was AMAZING!

Renee and her team were wonderful in caring for my mom. In addition to their genuine interest in understanding how best they could serve us as a family, Raquel and the caregivers were attentive to my mom's needs and observant of any change in behavior. Additionally, when we realized my mom needed more care than originally planned, Raquel (on her day off) was able to quickly adapt to our request and provide the coverage needed. Thank you!

Right At Home was a tremendous help to our family during the last few months of my elderly father's illness. They came through with both a regular caregiver as well as last-minute additions when other caregiver staff needed time off. I would highly recommend their company for your senior caregiving needs.

Buyer beware! While our helper was good, potential customers need to be aware that the management of this company likes to blame the customer first. Instead of "I'm sorry we misbilled you" when they overbilled me - they said that the helper worked overtime, when she had only worked 6 hours, and I had to make a case in order to get a credit. When we gave 2 weeks' notice of a change in schedule, they not only send us someone new, they text us about it the night before, with the excuse "well, we only knew of the change that day ourselves." When the schedule was changed for a previous visit, and we specifically asked them to contact us to discuss next steps before the next visit, they didn't bother to call or text us to do so, or even to reconfirm the next visit date and time. And then they blamed us for "not following the schedule" when the schedule was supposed to be discussed before the next visit. We were more stressed managing this company than the person they were supposed to help provide care for. Just typing this is giving me anxiety. Highly unrecommend. UPDATE: I work in customer service, and their answer to my review should have been, "we're sorry, and we'll show you how we will do better." As expected, and as seen in their other responses to negative reviews, they responded with a defensive tone (see below). They said "communication is a two-way street." I completely agree! The whole point of my review was that I was the only one communicating! Obviously they only read what they wanted to in the review and ignored my real message. Again, buyer beware.

My wife needed a caregiver after having a kidney removed due to cancer. She had a very tough time at the beginning of her chemo therapy. We had several Right at Home Caregivers to assist her. We found them all to be very helpful. She is now done with her chemo therapy so we have ended our service with Right at Home. We will contract with them in the future if needed.