ELARA CARING XXV

I REALLY tried being patient with this company and their PCAs... but I unfortunately ended my services with Elara due to how unprofessional they are. NOBODY ever answers their phones... supervisors or managers... and even my PCAs couldn't get ahold of anyone regarding questions on changes in the system... scheduling, pay, etc. Which is why so many PCAs quit. The phone of my PCA's supervisor ALWAYS had a full voicemail box so voicemails couldn't even be left. Whenever anyone calls the office they are transferred MULTIPLE times until it gets to the right person, and even then the question never gets answered. Their PCA training is very very minimal. PCAs are told to not be on their phones when they are with their client... (yet they are constantly). They are told to not bring family life into their clients homes... but they do. Personal client information is shared between PCAs. My first PCA with Elara just stopped showing up.. even when she was scheduled to do so. So I went quite awhile without care. My second PCA was amazing for awhile, and then stopped doing her duties and started being on her phone the whole time, or napping on my bed, or running her own personal errands for themselves and their family.. and wanted to bring their child to my home daily. Third PCA was made clear that personal life could not interfere with her job and that is what occurred with the PCA prior to her... and I was told it would "never occur", yet her third week in started leaving my house mid-shift daily to deal with their own family issues... and ended up texting me asking if she could bring her child (they cannot... its a HUGE liability issue that was RECENTLY explained to me by Elara... and ALL PCA's are CLEARLY told this upon hire). My question is... why was I told by TWO supervisors that a PCA had "amazing experience, and was always reliable"... when I was her first client ever.... and she obviously had no experience or PCA background? Why was my hours cut in half by Elara at the beginning of the year without ANY form of notice? (But also told by elara that a letter was sent out to all clients when it WAS NOT). WHY are these PCAs and supervisors being incredibly unprofessional when it comes to working IN HOME HEALTH CARE and being trusted to provide care for ALL kinds of needs.. (yet they don't). WHY does Elara not complete thorough background checks on their employees upon hiring them? WHY does Elara not drug test their employees when their PCAs are going into other people's homes? We are people who rely on these services. Many of us do NOT have vehicles of our own... many of us can NOT do the household tasks that these PCAs are hired to do... yet because of the unprofessional behavior of Elara... clients are being forced to find other services! (And sadly there ARE people who are sitting at home without care cause PCAs/Elara failed them by failing to do THEIR JOB). After posting about my experience with Elara on a community page, I received MANY messages from past PCAs that worked with Elara with HORROR stories about the company.... as well as messages from clients about horrible stories about their experiences with their PCAs... Elderly people who live alone and their PCA never shows up... PCAs being given their client's debit cards to go run their errands, but then spending clients money.... PCAs stealing from clients homes, PCAs having inappropriate conversations and even relationships with clients family members...and the list could go on and on.... Get your stuff together Elara! Train your people better! Treat your PCAs better! Pay them better and maybe they would be willing to do their jobs and drive to the places which desperately need PCAs?

Keep trying to take my mama off the provider my mama has give some unknown kid don't know how to drive leave my mom on Carol virgin my mama don't want nobody else quit messing with it lots of people in the office I don't know what they're doing

This place is terrible!