Avoca Specialty Care

Took my mother there after she broke her femur, she got treated like trash. She hurt the employees yell at the other patients and when she had to use the bed pan she laid in her pen feces for 30 minutes after she hit the nurses button and told them that she is done. I even called told them it was uncalled for and they lied to her saying that she was waiting 45 minutes and never hit the nurses button. I seen how these nurses treated the patients first hand as well when I visited. Makes me sick on how they are still in business.

Im sorry as much as I want my family member to still live there,seeing the nurse that's there on the weekends constantly on her phone,being rude to residents and employees we have decided this isn't a great fit and are seeking a new facility for our family member,I was able to locate her on social media in terms her was posting my family member and she's actually making videos using peoples medicine and names in them Total violation and shame on the facility to allow this to go on,Do better with nurses,cause this nurse doesn't take pride in her job Sincerely a concerned member

Let my mother go home still not healed of her wounds. Still can’t take care of herself. Said they’d help and didn’t. Dr lied to her and us about being better she is not. Whoever works ssi said over and over she’d help us get her in somewhere that could handle her and didn’t. No calls for updates on her. Would call every other day and majority of the time get put on hold and no one would answer. Was told they never cleaned the room nor bathroom nor did they bathe her which is the whole reason she’s in this mess. Sent her home to an almost 90 year old man that just lost his wife for him to take care of her because of pure negligence and lies knowing this and knowing there’s no where for her to go. Didn’t even send her home with medicine for wound care. Was also told they’d keep her till she was healed and they didn’t obviously.

A few weeks ago, I surprised my mother with an early Christmas visit at Avoca Specialty Care. I cannot begin to describe what I experienced in this very special place. The care that my mother is receiving there is beyond anything I could have imagined. My following words not only reflect my mother's care, but the care of the other residents, from my observations. My mother was smiling, clean, well fed (with AMAZING food), medications given personally, wounds and health issues taken care of daily, exercise, faith needs met, and most importantly..........given constant respect and kind words by ALL the staff. Continual conversations and socialization are a daily routine there for all the residents. Every one of them is special to each member of the staff and this is apparent in the atmosphere of the whole facility. Avoca Specialty Care is truly a blessing. Thank you to all of you!

I want to tell anyone that might have a loved one contemplating Avoca Speciality Care how impressed I have been with the care of my family member. Avoca Speciality Care is very clean and neat. All the staff have been nothing but kind and caring, and I mean exceptionally! They have worked with me too, as I have travel this road to LTC for a family member. The meals are very nutritious and tasty, and they cater to a variety of dietary needs. Activities are numerous and they help my loved one so he can interact with others and feel included. My family member may not be the closest to me in distance but it is worth the drive to see him so well cared for.