Otterbein Springboro

The facility provided great care to my cousin following his six week hospital experience. I liked the open concept, communal great room, and small house feel of the place. Ratio of nursing care to patient count was better than most places and was published for view daily. Physical, occupational and speech therapy provided excellent support to his recovery and eventual discharge to home. Meals looked/smelled yummy and prepared fully on-site (you could watch them do so) and adaptations were made for his swallowing and nutritional needs. Case management and discharge services were well coordinated. As a retired health care provider, I highly recommend the place and have informed my health care power of attorney to select this place for me should the need ever arise!

My family and I cannot say enough good things about this small house model, it truly feels like home. The staff go above and beyond to make sure every person is cared for with dignity, kindness, and respect. The atmosphere is warm, inviting, and personal. You can tell the team here takes pride in building real relationships and making sure every detail, from meals to daily activities, is thoughtful and meaningful. HIGHLY recommend!!

My mother stayed at Otterbein Springboro briefly after her cancer diagnosis. The facility was clean, the staff was attentive and professional, and the atmosphere was warm and homey. I would recommend them to anyone in the position where they were looking for a nice place to care for their loved ones.

My mother stayed there for two weeks after surgery on her hip. They treated her so poorly. They rarely checked on her, leaving her lying in the bed with a mess or cold because she could not cover up. They would often not even bring her fresh water. When I called with concerns they denied any wrong doing and treated her even worse after. When I would go to visit it was dirty with used napkins and food on the floor around the table hours after a meal. They sat around as if there was nothing to do. I purposely made marks with a washable marker on areas of the bathroom that I could tell had not been cleaned even after I said something. The marks were still there when I took her out of that place. It was not cleaned in two weeks of her stay. One of the aids had a dog there after telling me she was dog sitting. Allowing the dog to wonder into everyone’s rooms. There were stains all over the carpets which looked to be urine. Not sure if from the dog or the residence. Either way that place was just disgusting They would get nasty when she didn’t want to eat what they provided as it was often soggy and cold. She would push her button many times with no one coming to check on her. Turns out my mother was full of cancer and died a short time after coming home. This makes me even more angry at the treatment she received. All I saw was laziness and filth. When I told them I was picking my mother up they told me that her insurance would pay for more days. Oh I’m sure they would after THEIR assessment. Lol. I would never recommend this facility in Springboro. It was just horrific. When we left not one person even acknowledged are leaving. No goodbye no hope you get better. They were in my opinion angry about my complaints. Also, never allow a loved one in any facility of any kind without a camera. It is the only assurance of protecting your loved one. Again, would never recommend this location to anyone. Not even to watch my dogs.

Excellent service! My dad has been here twice following a hospital stay/surgeries. The second time he requested to come here because he liked it so much. The nurses and all the staff care so much and will go above and beyond for their patients whenever they can. Highly highly recommend!