Altercare of Cuyahoga Falls Ctr for Rehab & Nursin

My dad was sent to Alter care in Cuyahoga Falls for rehab after a fall. He absolutely loves it there!! The staff is amazing!! Everyone is so friendly and he gets the best care! I don’t have to worry about him at all! The food is even good! He gets his physical therapy everyday and has even made friends! I’m not sure he is going to want to leave! Thank you so very much for taking such wonderful care of all your patients ❤️ it really means a lot to not have to worry about their care when we’re not around. God Bless you all! ❤️

This place is terrible. The food looks like some old warmed up cafeteria food just thrown together. When you walk in it looks descent but the rooms are old outdated and not clean. My parent was put in broken bed. The carpet was nasty, sticky and smelled like urine. We asked for a bedside pot and they nurse brought a nasty dirty one. Then when we said something he just sprayed it with something. There is no air circulating the rooms have stench because of the carpet. The windows have thick dirt and dust so don’t try open them. The shared shower room was full of hair is never clean. The nursing staff gets mad if you call them and will sit on their phones until you go to the desk. The say they are busy. Don’t leave your parents here. Once they get there they try to keep them and will call other facilities and tell them not to take you.

The activities with them worked very hard . They were good. However for every aid and nurse that did their job well there were plenty more playing on cell phones and ignoring call lights. One aid was moved off the hall for incompetent behavior with me. One nurse was fired. There are now fracture pans in the facility because I complained about it. They need more staffing among nurse aids and nurses. I can talk and complain. I did that. My problems were addressed. What about the people who can't complain or talk? I have worked as an aid all my life. So I spoke up for the ones that could not.

My father has been here for sometime now. And the service that he receives is lacking unfortunately from what I hear and see on my visits the workers are sitting doing nothing. I am very disappointed in this. If you are a facility that doesn’t have enough employees well then obviously there should be nobody sitting playing with the phones. The last I knew if you have a job that requires you to be up on your feet then that is where you should be. I am disgusted at the care he has been receiving since he became a long timer at this facility. He has been sitting in his feces and urine overnight and through the next afternoon. Not happy, that is disgusting and lazy. The workers should be up and checking on all patients throughout there entire shift not sitting doing nothing work related or pay earned. Especially when patients are not being attended to when needed. You can’t tell me this is because they don’t have enough workers this is because the workers that are there are too busy sitting instead of working. I am so disappointed in this place.

The inside of facility needs to be remodeled remove the smelly carpet, and then put a privacy fence around the facility because the neighboring houses can look directly into the residence rooms. It needs 24 hour cleaning personnel.