Heritage Center
Heritage Center – Medicare Certified Since 1978
Heritage Center is a Medicare and Medicaid certified skilled nursing facility located in Huntington, West Virginia. This is a for profit - corporation facility that has been serving the community for 48 years. A Medicare-certified skilled nursing facility provides 24-hour nursing care, rehabilitation services, and assistance with activities of daily living for patients who need skilled nursing or rehabilitation services on a daily basis.
This facility has 160 certified beds with a current occupancy rate of 97% (averaging 155 residents per day), which is very high. Skilled nursing facilities provide 24-hour nursing care for patients who need rehabilitation services after a hospital stay or ongoing care for chronic conditions. Services include skilled nursing, physical therapy, occupational therapy, speech therapy, and assistance with daily activities.
Staffing Levels: Based on CMS payroll data, this facility provides approximately 3.4 hours of total nursing care per resident per day (1.87 hours from CNAs, 0.87 hours from LPNs, 0.66 hours from RNs). Physical therapy staffing is 0.05 hours per resident per day.
Medicare Quality Ratings: According to CMS, Heritage Center has an overall quality rating of 1 out of 5 stars, which is much below average compared to other nursing homes nationwide. Individual category ratings are: health inspection: 1 stars, staffing: 2 stars, quality measures: 2 stars.
Medicare Coverage: Medicare covers skilled nursing facility care for up to 100 days following a qualifying hospital stay of at least 3 days. Days 1-20 are fully covered by Medicare, days 21-100 require a daily coinsurance payment. Many residents also use Medicaid, private insurance, or pay privately for long-term stays.
Questions to Ask: When visiting a nursing home, ask about: staff-to-resident ratios and RN coverage around the clock, how they handle medical emergencies, activities and therapy programs, how they communicate with families, their approach to falls prevention, and policies for managing resident complaints.
Visit Medicare Care Compare to view detailed ratings, inspection reports, staffing data, and compare this facility with others in the area.
Quality ratings and facility data are updated periodically by CMS. We recommend verifying current information at Medicare Care Compare.
Local Comparison Snapshot
How Heritage Center compares to 20 facilities in Huntington-Ashland, WV-KY-OH
Click a measure name to jump to details • Hover over ⓘ for definitions
Data from CMS Medicare Compare and Payroll-Based Journal. Area averages based on 20 facilities in Huntington-Ashland, WV-KY-OH.
Ratings and staffing data typically reflect the most recent quarterly reporting period available.
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Medicare Star Ratings
Official CMS ratings based on health inspections, staffing, and quality measures
Data as of March 2026
Star Ratings History
Quarterly performance from 2013-2026
How Does This Facility Compare?
Compared to 20 other nursing homes in Huntington-Ashland, WV-KY-OH
Based on CMS Medicare star ratings. Higher ratings indicate better performance.
Staffing Hours per Resident Day
Staffing data from CMS Payroll-Based Journal. Higher hours generally indicate more direct care time.
Staff Turnover Rate
Lower turnover rates generally indicate a more stable workforce and better continuity of care.
Agency/Contract Staff Usage
Lower agency usage often indicates better staff retention. High agency rates (>30%) may suggest staffing challenges.
Agency Staff Trends
Historical agency/contract staff usage by role
Data from CMS Payroll-Based Journal (PBJ). Agency % = contractor hours / total hours.
Direct Care Staffing
Average minutes of direct nursing care per resident per day
Data as of March 2026
Staffing Trends
Direct care minutes per resident per day
Occupancy Rate History
Average daily residents as a percentage of certified beds
Data from CMS Provider Info files. Occupancy = Average Residents per Day / Certified Beds.
Staff Turnover History
Annual percentage of nursing staff who left the facility
Data as of March 2026
Data from CMS Payroll-Based Journal. Turnover = staff who left during the year / total staff.
Average Daily Rate
Average daily charge for care at this facility
Based on CMS Cost Report data (inpatient revenue ÷ total patient days)
Data Source: Financial data from CMS Skilled Nursing Facility Cost Reports. Data typically lags 1-2 years. This information is for educational purposes only and should not be the sole basis for financial or care decisions. CareListings does not guarantee accuracy.
Financial Health
Comprehensive financial indicators from CMS Cost Reports
Data from fiscal year 2023 (most recent available - cost report data lags ~2 years)
Staff Investment: Higher spending per resident often correlates with better care quality.
Payer Mix: Shows revenue sources. Higher Medicare % typically means more post-acute/rehab care; higher Medicaid % indicates more long-term care residents.
Nonprofit/Government: May operate with lower margins while still providing quality care due to community mission.
Data Source: All financial data on this page comes from CMS Skilled Nursing Facility Cost Reports submitted by the facility to the Centers for Medicare & Medicaid Services. This information is provided for educational purposes only and should not be the sole basis for any financial or care decisions. Cost report data typically lags 1-2 years. CareListings does not guarantee the accuracy of this data.
Who Stays Here
Breakdown of residents by payment type
Based on fiscal year 2023 cost report data
Average Length of Stay
How long residents typically stay at this facility
Based on fiscal year 2023 cost report data
Services
Comprehensive skilled nursing services, rehabilitation programs, and medical care in HUNTINGTON
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Reviews
My mother was at Genesis Healthcare Center for around 3 years! Their staff is very accommodating and supportive! From the time she got there, until she passed, we had a very good relationship with the doctors, nurses and the nurses aids! The cleaning staff were extremely helpful! Even the kitchen staff tried to please the patients! Mom looked at homestead as her home!
The building is cleaned. Does not have an odor. The court yard is used when the weather is nice. The activities keep the residents going and not just in their rooms, and the ever expanding clinical capabilities are something to be proud of. Great job, Heritage!
My brother was sent to Heritage Center upon being released from Cabell Huntington Hospital. He had a leg amputation and is diabetic. I visited him regularly while he was there.the staff was friendly enough but the food was absolutely inedible. I was there when food was brought in and it was the most unappetizing mess I’ve ever seen. I went immediately to Kroger and bought my brother some microwave meals for breakfast, lunch and dinner. I also took him coffee and drinks, and bottled water. I couldn’t imagine having someone I care about in this horrible place and I want to make sure someone knows. He was very sick when he was in the hospital and had lost a lot of weight. Nutrition was absolutely essential to his recovery. This place is shameful. His therapist told him he needed to add more calories to regain his health. He would have starved if left alone there.
Today is my mom's first day at Heritage. So far so good!! The staff are all pleasant 🙂. I hope we can keep this same energy throughout her stay.
Negligent. 93 yr old dad had maybe a hr of therapy a day and laying in bed the other 24. Facility lost 5 of his shirts. After constant complaining, they found 3 … one by one. Food cold and trays not picked up until 10pm. No shower/bath for more than a week. Finally called rehab and they gave him one. Extensive wait when call light is pushed (more than 30 minutes) for water. Had to go out and find a nurse on the floor ourselves. Extremely hard to reach anyone … phones in all offices/floors ring and ring and no one answers. Asked for days for a walker and beside commode which never came. Patient layed in own soiled diaper for hours on end because no one would help him to bathroom. Do not recommend. 0/10
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