Otterbein at Maineville

I can’t say enough about Otterbein! The neighborhood is warm and welcoming, and the staff truly go above and beyond to make elders feel at home. They provide excellent care while also focusing on quality of life, which makes such a difference. It’s clear they genuinely care about the people they serve and their families. I’m so grateful for the compassion and professionalism shown every day.

I am so grateful for the care and compassion this community provides to those they serve. The staff are truly dedicated to their residents and the home like setting is fantastic for people who live there.

The experience we had at this place still upsets me today. My grandma was placed here for rehab a couple months back and was diagnosed with dementia shortly before arriving. She is considered a brutal diabetic and had really high sugar levels one day. I checked her monitor and asked the nurse if they can order some insulin because dinner wasn’t going to be for another 3 hours and her counts were only going up and we’re already dangerously high. They didn’t come back for another 45 minutes so I asked again and the nurse flipped out on me. Questioning why I was the one checking her (concerned granddaughter changing her sensor), told me they weren’t going to give her anything, continued raising her voice at me making me cry telling me I was wrong and making smart remarks. Even seeing how physically upset I was she didn’t let up and kept coming at me. She finally agreed to get in contact with a doctor for an insulin order but then never came back and she didn’t get anything until dinner and never showed her face again. My grandma is my everything and we only wanted the best care for her. And this place is most definitely not it or for any person you love if they employ people who treat their patients and families like this. Unfortunately, this wasn’t the only bad experience we had in only a couple week span. My grandma had an “accident” and I let a nurse know as I was leaving and she let out a huge sigh with an eye roll and said “well I guess I have to give her a bath anyways”. My heart broke. My 82 year old grandma, the most amazing person getting the worst treatment from a place that’s supposed to keep her safe and make her feel comfortable. She has since passed away and I feel compelled to leave a review for a place that I feel strongly should take a look at their employees and do better for our elder/sick community.

What an amazing facility. The staff truly care and want to make it a homelike feel. Every room is a private suite each with a huge 0 entry shower.

I have nothing but good things to say about Otterbein in Maineville. The aides, the nurses were absolutely wonderful during my stay. They helped me with physical and occupational therapy, they were very attenditive, to me. They were very sweet and very kind. They treated me like family. And they cook their own food, and they food was delicious. If I was a patient again, I would definitely go back to Otterbein in Maineville.