Maple Crest Health Center

This review is to let prospective residents and their children know that Maple Crest Health Center has the most incredible caring and loving staff. Our father began his long-term stay there several months ago and we cannot say enough great things about them. Everyone in every department has shown my father great compassion and dignity in his most difficult moments. Do not let the old exterior of the building fool you, inside is a treasure of care givers who truly put their hearts into their work. We are truly blessed and grateful to have our father under their care. Many thanks to the entire staff for doing the incredible work they do!

Our Mother began her stay at Maple Crest on June 19th and ended her stay when she passed away on July 9th. Her time there was fine, a few bumps but nothing to raise an issue about. My only suggestion would be; while the staff did their "job" they were less then sympathetic and showed zero empathy when her time came. Us kids standing at the elevator, crying our eyes out; just got staired at by the staff sitting at and leaning on the main desk of the floor - no one said one word to us even though they were the ones that cared for her 24/7 while she was there and they knew us because we were there each day. Then when I came back the next day to gather her belongings, to my surprise, it was already done. They packed her up and sterilized her room as if she never existed there. On with the next I suppose. While I know you have a "business" to run in that building, try to have more empathy for the families. A sorry for your loss would have made a difference. Holly & Shellda were amazing 👏

Maple Crest Health Center has always been one of my favorite buildings. I have toured through many of the skilled nursing facilities in the city for other things and have never found a building so full of love, dedication, ad quality care. The building might be old but in my opinion, you won't find a place better committed to good care.

My 81 year old brother lives here and is very well taken care! All the staff are cordial and caring efficient and gives each resident what they need at any time. Personally, I saw no signs of neglect smell’s misuse just nothing negative! I didn’t give 5 stars because there’s always room for improvement but I didn’t see it! Thank you for taking care of and loving on my brother!

I would not recommend this facility unless your loved one will only be living at the facility for a short time. I had two loved ones that lived here until they left our world. The nursing staff is short staffed like every where. Almost all the nursing staff was very rude, short with residents, family and NEVER listened. Our family had to endure our loved ones going through hospice here. I will say JUST DON'T put your loved one here if that's the case. They will not inform you of what's going on, they will not treat your loved one kindly, nor will a nurse sit with them. Our family member was unable to speak for themselves and couldn't hit the call button. No matter how many times we stressed this to staff, hospice or management nothing was done. We took shifts staying there to make sure they were taken care of. I was with my loved one when they passed, the nurse laughed when i asked if they could check to be sure. Made a joke left the room, gave no condolences and said they had to wait for hospice to call time of death. Left me sitting by myself until other family nember got there and it was almost an hour before hospice finally showed up.Maplecrest never reached out, when we went there to pick up belongings they didn't even know they had passed. It's amazing how a person can be forgotten about so quickly after living there for years. Our family still has never received a word from them about our loss.