Elevate Care Palos Heights
Elevate Care Palos Heights
4.1 (292 reviews)
Skilled Nursing Facility • 111 Licensed Beds
12550 South Ridgeland Avenue, Palos Heights, IL
CMS Medicare Ratings
Overall
Inspection
Staffing
Quality
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Claimed

Elevate Care Palos Heights

Skilled Nursing Facility • 111 Licensed Beds
12550 South Ridgeland Avenue,
Palos Heights, IL
CMS Medicare Ratings
Overall
Inspection
Staffing
Quality
View details →
About

Elevate Care Palos Heights – Medicare Certified Since 1993

Elevate Care Palos Heights is a Medicare and Medicaid certified skilled nursing facility located in Palos Heights, Illinois. This is a for profit - limited liability company facility that has been serving the community for 33 years. A Medicare-certified skilled nursing facility provides 24-hour nursing care, rehabilitation services, and assistance with activities of daily living for patients who need skilled nursing or rehabilitation services on a daily basis.

This facility has 111 certified beds with a current occupancy rate of 86% (averaging 96 residents per day), which is high. Skilled nursing facilities provide 24-hour nursing care for patients who need rehabilitation services after a hospital stay or ongoing care for chronic conditions. Services include skilled nursing, physical therapy, occupational therapy, speech therapy, and assistance with daily activities.

Staffing Levels: Based on CMS payroll data, this facility provides approximately 3.5 hours of total nursing care per resident per day (1.88 hours from CNAs, 1.13 hours from LPNs, 0.49 hours from RNs). Physical therapy staffing is 0.03 hours per resident per day.

Medicare Quality Ratings: According to CMS, Elevate Care Palos Heights has an overall quality rating of 2 out of 5 stars, which is below average compared to other nursing homes nationwide. Individual category ratings are: health inspection: 2 stars, staffing: 2 stars, quality measures: 4 stars.

Medicare Coverage: Medicare covers skilled nursing facility care for up to 100 days following a qualifying hospital stay of at least 3 days. Days 1-20 are fully covered by Medicare, days 21-100 require a daily coinsurance payment. Many residents also use Medicaid, private insurance, or pay privately for long-term stays.

Questions to Ask: When visiting a nursing home, ask about: staff-to-resident ratios and RN coverage around the clock, how they handle medical emergencies, activities and therapy programs, how they communicate with families, their approach to falls prevention, and policies for managing resident complaints.

Visit Medicare Care Compare to view detailed ratings, inspection reports, staffing data, and compare this facility with others in the area.

Quality ratings and facility data are updated periodically by CMS. We recommend verifying current information at Medicare Care Compare.

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Local Comparison Snapshot

How Elevate Care Palos Heights compares to 275 facilities in Chicago-Naperville-Evanston, IL

Click a measure name to jump to details • Hover over for definitions

Measure
This Facility
Area Avg
Comparison
Overall Rating
Medicare 5-star rating
2
2.7
Quality Measures
Clinical outcomes & safety
4
3.4
Health Inspections
State survey results
2
2.8
Staffing
Nurse-to-resident ratio
2
2.2
Staffing Hours (per resident/day)
RN Hours
Registered nurses
0.49 hrs
0.87 hrs
LPN/LVN Hours
Licensed practical nurses
1.13 hrs
0.59 hrs
CNA Hours
Certified nursing assistants
1.88 hrs
2.00 hrs
Total Nursing Hours
CNA + LPN + RN combined
3.50 hrs
3.46 hrs
Agency/Contractor Usage
Lower agency use often indicates more stable, consistent care
RN Agency Use
% of RN hours from contractors
4.9 %
8.8 %
LPN/LVN Agency Use
% of LPN hours from contractors
0 %
8.1 %
CNA Agency Use
% of CNA hours from contractors
0 %
7.2 %
Staff Stability & Occupancy
Staff Turnover
Annual nursing staff turnover
46 %
39 %
Occupancy Rate
Percentage of beds filled
86 %
78 %
Financial Estimate
Based on CMS Cost Report data (for reference only)
Est. Daily Rate
Average cost per day
$412
$390
Estimate Only: This figure is calculated from cost reports and is for informational purposes only. Actual rates vary significantly. See details or contact the facility.
Better than Area
Near Average
Below Area Average

Data from CMS Medicare Compare and Payroll-Based Journal. Area averages based on 275 facilities in Chicago-Naperville-Evanston, IL.
Ratings and staffing data typically reflect the most recent quarterly reporting period available.

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Medicare Star Ratings

Official CMS ratings based on health inspections, staffing, and quality measures

Data as of March 2026

What do Medicare star ratings measure?
Medicare rates nursing homes on a 1-5 star scale based on three key areas: health inspection results, staffing levels, and quality measures like falls and infections.
How often are ratings updated?
CMS updates nursing home ratings monthly. Ratings can change based on new inspection results, staffing data from payroll records, and clinical quality outcomes.
Overall Rating
2/5
Quality Measures
4/5
Health Inspections
2/5
Staffing
2/5

Star Ratings History

Quarterly performance from 2013-2026

View on Medicare.gov
Overall
Health Inspections
Quality
Staffing
Source: Centers for Medicare & Medicaid Services

How Does This Facility Compare?

Compared to 275 other nursing homes in Chicago-Naperville-Evanston, IL

Why compare to local facilities?
Local comparisons account for regional staffing markets and demographics. A facility performing above local averages often indicates strong management and quality care relative to area standards.
Elevate Care Palos Heights
Chicago-Naperville-Evanston, IL Average

Based on CMS Medicare star ratings. Higher ratings indicate better performance.

Staffing Hours per Resident Day

Elevate Care Palos Heights
Chicago-Naperville-Evanston, IL Average

Staffing data from CMS Payroll-Based Journal. Higher hours generally indicate more direct care time.

Staff Turnover Rate

Elevate Care Palos Heights
Chicago-Naperville-Evanston, IL Average

Lower turnover rates generally indicate a more stable workforce and better continuity of care.

Agency/Contract Staff Usage

Elevate Care Palos Heights
Chicago-Naperville-Evanston, IL Average

Lower agency usage often indicates better staff retention. High agency rates (>30%) may suggest staffing challenges.

Agency Staff Trends

Historical agency/contract staff usage by role

What does agency usage indicate?
Agency/contract staff fill temporary staffing gaps. Lower percentages typically indicate a stable, permanent workforce. Facilities with consistently high agency usage (>30%) may face staff retention challenges, though temporary spikes can occur during seasonal illness or transitions.
CNA
LPN
RN

Data from CMS Payroll-Based Journal (PBJ). Agency % = contractor hours / total hours.

Direct Care Staffing

Average minutes of direct nursing care per resident per day

Data as of March 2026

Understanding staffing levels: Higher staffing is associated with better quality outcomes. Research suggests around 4.1 hours of total nursing care per resident per day as a quality benchmark. Compare this facility's staffing to local averages to assess relative care levels.
113
minutes/day
CNAs
Certified Nursing Assistants
68
minutes/day
LPNs
Licensed Practical Nurses
30
minutes/day
RNs
Registered Nurses
2
minutes/day
PTs
Physical Therapists

Staffing Trends

Direct care minutes per resident per day

CNAs
LPNs
RNs
PTs
Source: Centers for Medicare & Medicaid Services

Occupancy Rate History

Average daily residents as a percentage of certified beds

Understanding occupancy: Higher occupancy can indicate strong community reputation and demand. Very low occupancy may affect financial stability, while extremely high occupancy could mean limited bed availability.
Elevate Care Palos Heights
Chicago-Naperville-Evanston, IL Average (77.9%)

Data from CMS Provider Info files. Occupancy = Average Residents per Day / Certified Beds.

Staff Turnover History

Annual percentage of nursing staff who left the facility

Data as of March 2026

Understanding turnover: Lower turnover rates generally indicate a more stable workforce and better continuity of care. High turnover can affect care quality and resident relationships. The national average for nursing homes is around 50-60%.
All Nursing Staff
Registered Nurses (RN)
Area Average

Data from CMS Payroll-Based Journal. Turnover = staff who left during the year / total staff.

Average Daily Rate

Average daily charge for care at this facility

Based on CMS Cost Report data (inpatient revenue ÷ total patient days)

FY 2023 Daily Rate
$412
per resident per day
Compared to 274 facilities in your area
Above local median ($390)
Daily Rate Trend (2018-2023)
Contact Facility for Actual Rates
This figure is an average calculated from cost reports and is for informational purposes only. Actual rates vary significantly based on level of care needed, room type, payer source (Medicare, Medicaid, private pay), and other factors. Please contact the facility directly for current pricing and availability.
How This Is Calculated
This average daily rate is calculated from CMS Cost Reports by dividing total inpatient revenue by total patient days. It represents an average across all payers and care levels. Higher rates may indicate more intensive care, specialized services, or regional cost factors.

Data Source: Financial data from CMS Skilled Nursing Facility Cost Reports. Data typically lags 1-2 years. This information is for educational purposes only and should not be the sole basis for financial or care decisions. CareListings does not guarantee accuracy.

Financial Health

Comprehensive financial indicators from CMS Cost Reports

Data from fiscal year 2023 (most recent available - cost report data lags ~2 years)

For-Profit Facility

Financial Summary

Metric This Facility Local Median Comparison
Operating Margin
Profitability ratio
-7% -10% Above
Net Income
Annual profit or loss
$-525,077 $-666,323 Above
Staff Cost per Resident
Daily salary expense per resident
$154/day $144/day Higher
Occupancy Rate
Bed utilization percentage
86% 74% Higher
Est. Daily Rate
Average revenue per patient day
$412/day $390/day Higher
Total Beds
Licensed bed capacity
111 155 Smaller

Local comparisons based on 274 skilled nursing facilities in the Chicago-Naperville-Evanston, IL metro area

Revenue & Expenses

Net Patient Revenue
After adjustments & allowances
$13,019,975
Operating Expenses
Total operating costs
$13,966,105
Total Salaries
Staff compensation
$4,940,366
Contract Labor
Agency & temp staff
$818,528

Payer Mix

Medicare
21%
Medicaid
18%
Private Pay & Other
61%

Operating Margin Trend (2018-2023)

Understanding Financial Health
Operating Margin: Percentage of revenue remaining after operating costs. Positive = profitable operations.
Staff Investment: Higher spending per resident often correlates with better care quality.
Payer Mix: Shows revenue sources. Higher Medicare % typically means more post-acute/rehab care; higher Medicaid % indicates more long-term care residents.
Nonprofit/Government: May operate with lower margins while still providing quality care due to community mission.

Data Source: All financial data on this page comes from CMS Skilled Nursing Facility Cost Reports submitted by the facility to the Centers for Medicare & Medicaid Services. This information is provided for educational purposes only and should not be the sole basis for any financial or care decisions. Cost report data typically lags 1-2 years. CareListings does not guarantee the accuracy of this data.

Who Stays Here

Breakdown of residents by payment type

Based on fiscal year 2023 cost report data

Total Days
32,128
Medicare
Short-term skilled nursing
21%
Medicaid
Long-term care residents
18%
Private Pay / Other
Self-pay, insurance, VA
61%
Higher Medicare %
Indicates more short-term rehabilitation residents. Medicare typically covers up to 100 days of skilled nursing care after a hospital stay.
Higher Medicaid %
Indicates more long-term care residents. Medicaid covers nursing home care for those who qualify financially.

Average Length of Stay

How long residents typically stay at this facility

Based on fiscal year 2023 cost report data

Overall Average
56.46
days
Medicare Stays
24.67
days
Medicaid Stays
115.58
days
Total Admissions
548
Total Discharges
569
Medicare (Short-Term)
Medicare covers skilled nursing for rehabilitation after a hospital stay. Typical stays are 20-30 days for recovery from surgery, stroke, or illness.
Medicaid (Long-Term)
Medicaid covers long-term nursing home care for those who qualify. Many residents stay months or years, receiving ongoing daily care and support.

Services

Comprehensive skilled nursing services, rehabilitation programs, and medical care in PALOS HEIGHTS

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Reviews

4.1 (292 reviews)
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Susanna Rivera's profile photo
Susanna Rivera 3 months ago

I WOULD DEFINITELY RECOMMEND ELEVATE CARE IN PALOS!!! We have a family member at Elevate Care, though it has not been a whole month yet we have already seen some progress. My husband suffered 2 strokes in May 2025 at Christ hospital during a procedure making him completely bedridden and fed through a stomach tube. Before coming to Elevate care he was at another facility (Alyia) where he didn’t progress at all and we were told not much progress would be made. Here at Elevate Care we were met by Keisha ( wonderful lady) who showed us around the facility and explained how my husband would be taking care of and showed us the huge area where his PT would take place. We were very happy to see how clean the rooms were and how things were set up for the patients coming into their facility. Everyone who has my husband as their patient has been awesome (some really went beyond for him) The Therapy team ( so awesome) work very hard with him 5 days a week, we are really happy with them . We now see my husband sitting up in a chair, talking, joking and eating solid foods( We were left to believe he would have no progress) BUT, Elevate Care showed us why they are named Elevate Care. One of his Nurses ( Sue) is awesome, she works well with him and is very patient & friendly with the family as well. Reyna ( guardian Angel) is wonderful and up beat and makes sure we are happy with his care but most of all she makes sure he’s happy and comfortable. There was another awesome nurse who checked him in when he first got there, wish I would’ve paid attention to her name because she deserves to be recognized as well. Thank you to everyone who has worked so very hard to show us good people and good care does exist. We are praying my husband will be able to continue his care there so he can get strong enough to return home. THANK YOU ELVATE CARE!!!

Saunserae Carridine's profile photo

This place is so nice and clean. Staff was very pleasant and attentive. My loved one is very happy there. Everything was perfect on my visit except I asked whom I was told was the administrator of the place (Short, white, stocky) and I was only going to ask him a question about the meals and he was very dismissive and rude towards me and stormed off like I offended him. I really didn’t know what I did wrong. Everything other than that mishap was just great.

Dan Jones's profile photo
Dan Jones 3 weeks ago

I enjoy visiting my loved one here at Elevate. The entire staff is very friendly and courteous from the moment I check in, during my visit and until I leave.. This certainly helps with my visit, thank you.

Erica Webb's profile photo
Erica Webb a year ago

Clean and quiet facility. My mother got lucky and received her own room. Her first meal looked appealing. The staff seem friendly and helpful. My mother hasn’t been here a week yet, so we will see how her care is..

Dice metaltwin's profile photo
Dice metaltwin 7 months ago

Just spent a few weeks with the ladies of Elevate Care in Palos Heights. Plus with Donna the hair stylist who gave me a haircut so I did not look like a freak LOL. I can't even begin to tell you how awesome the staff is, PT Girls are great, very Knowledgeable and got me up and walking quickly. The nursing staff were so nice and dedicated to there jobs. Especially the head Nurse who was always doing double shifts and always had a smile. You know who you are LOL Keep up the good work. I will be back in a few weeks to thank you all. On a side note.. Take advantage of there policy about bring in food from family.. other than that, Top Notch

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