Pembroke Center

Pros: “Shonda” in admissions as well as others there were literally a gift from God. Shonda even gave me her cell phone number and was such a lifeline for my mom and I. The nurse practitioner, social worker, nurse named Mr. Chris, as well as an older cleaning lady and a few CNAs were very sweet and helpful. I truly appreciate them all and everything they did for my mom and I. Cons: Transportation to medical appointments was an issue and when I brought it up with the administrator she said that the facility had the authority to change my mom’s doctor appointments if they couldn’t provide transportation to which I said NO they did not and I started providing transportation for her. Often, especially in the middle of the night, my mom would have to wait 40 minutes to an hour for help using the bathroom. The facility often had an issue providing medical equipment for a drain she had and she would have to stay on them about draining her as many times it was forgotten about. One time she even almost had to go to the hospital because they could not find any medical equipment to drain her. Many times I would call the front desk to try to help her get help as I lived almost two hours away, and quite a few times the phone would just ring and never be picked up. The facility seemed to be very short staffed and in the few weeks mother was there, the turnover rate was very high, which was quite concerning. What I was told my mom would owe and what I was later told she did, were wildly different. The maintenance guy was not very competent, I had to buy my mother a TV remote and try to fix a few things myself. Another big grievance was that the main woman physical therapist was incredibly rude and mean to my mother. I witnessed it during one PT session in her room, but then after that my mom was taken to a gym where they would push her like she was in boot camp and not dying of cancer. This woman’s mistreatment of my mother really seemed to border elder abuse, and I feel that this really needs to be looked into. I appreciate that this facility was able to get my mom in, but I would be very hesitant to have another loved one there unless family could provide transportation and they were not a rehab patient dealing with the physical therapist.

Nope because some the staff is all for theirs self. They let some the residents fall on the floor they don't even record it down they just get them up put them back in bed. They don't even wash these people like they suppose to. There hair don't get done at all. I know this for fact I uses too work I didn't like how some head people do these people. They don't even have any manager after 5 pm so anything be going down at this people at all after 5 pm

They have way too many patients for staff. I sat around and waited hours before I could get any help. Tuesday July 8th after we've been in the hospital since June 3rd. My mother went to get my stuff that was left there they told her that my stuff I was never there. I also had my wallet taken.I ordered food through doordash from food Lion that was there when I went in the hospital a wheelchair was there that was my personal wheelchair they swear up and down I did not come with wheelchair. I had a package sent there that disappeared I have two checks that they never had permission to take are gone. They told me I got denied for Medicaid but when I come to harbor view center in Lumberton it's a much better place they told me that my Medicaid was active. I understand that they're being sued for bankruptcy I think they need to be checked out for fraud as well as other things no patient deserves the treatment that this place offers. I give one star but it should be -5 Stars. I think I'm going to have to sue them just to get my money back but how can I sue when they're falling for bankruptcy someone please tell me

Do not send your loved ones to this place. My mother ended up on an ambulance 2 days after being sent to this place. And forget getting anyone on the phone there to address concerns. I only did one star because it wouldn't let me do no stars.

The patient service their is awful! This is due to the unskilled, uncaring supervisory staff. The supervisory staff does not communicate with each other! My brother was there for about two weeks. Some days I arrived there to visit him and he and his roommate were soaked in urine!