Azalea Heights
Azalea Heights
4.2 (39 reviews)
Skilled Nursing Facility • 120 Licensed Beds
3505 Old Jacksonville Rd, Tyler, TX
CMS Medicare Ratings
Overall
Inspection
Staffing
Quality
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Azalea Heights

Skilled Nursing Facility • 120 Licensed Beds
3505 Old Jacksonville Rd,
Tyler, TX
CMS Medicare Ratings
Overall
Inspection
Staffing
Quality
View details →
About

Azalea Heights – Medicare Certified Since 1994

Azalea Heights is a Medicare and Medicaid certified skilled nursing facility located in Tyler, Texas. This facility has been serving the community for 32 years. A Medicare-certified skilled nursing facility provides 24-hour nursing care, rehabilitation services, and assistance with activities of daily living for patients who need skilled nursing or rehabilitation services on a daily basis.

This facility has 120 certified beds with a current occupancy rate of 66% (averaging 79 residents per day), which is below average. Skilled nursing facilities provide 24-hour nursing care for patients who need rehabilitation services after a hospital stay or ongoing care for chronic conditions. Services include skilled nursing, physical therapy, occupational therapy, speech therapy, and assistance with daily activities.

Staffing Levels: Based on CMS payroll data, this facility provides approximately 2.99 hours of total nursing care per resident per day (1.96 hours from CNAs, 0.68 hours from LPNs, 0.35 hours from RNs). Physical therapy staffing is 0.03 hours per resident per day. Higher staffing levels are generally associated with better quality outcomes.

Medicare Quality Ratings: According to CMS, Azalea Heights has an overall quality rating of 3 out of 5 stars, which is average compared to other nursing homes nationwide. Individual category ratings are: health inspection: 3 stars, staffing: 2 stars, quality measures: 2 stars.

Medicare Coverage: Medicare covers skilled nursing facility care for up to 100 days following a qualifying hospital stay of at least 3 days. Days 1-20 are fully covered by Medicare, days 21-100 require a daily coinsurance payment. Many residents also use Medicaid, private insurance, or pay privately for long-term stays.

Questions to Ask: When visiting a nursing home, ask about: staff-to-resident ratios and RN coverage around the clock, how they handle medical emergencies, activities and therapy programs, how they communicate with families, their approach to falls prevention, and policies for managing resident complaints.

Visit Medicare Care Compare to view detailed ratings, inspection reports, staffing data, and compare this facility with others in the area.

Quality ratings and facility data are updated periodically by CMS. We recommend verifying current information at Medicare Care Compare.

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Local Comparison Snapshot

How Azalea Heights compares to 17 facilities in Tyler, TX

Click a measure name to jump to details • Hover over for definitions

Measure
This Facility
Area Avg
Comparison
Overall Rating
Medicare 5-star rating
3
2.9
Quality Measures
Clinical outcomes & safety
2
2.9
Health Inspections
State survey results
3
2.9
Staffing
Nurse-to-resident ratio
2
2.3
Staffing Hours (per resident/day)
RN Hours
Registered nurses
0.35 hrs
0.43 hrs
LPN/LVN Hours
Licensed practical nurses
0.68 hrs
0.95 hrs
CNA Hours
Certified nursing assistants
1.96 hrs
2.26 hrs
Total Nursing Hours
CNA + LPN + RN combined
3.00 hrs
3.63 hrs
Agency/Contractor Usage
Lower agency use often indicates more stable, consistent care
RN Agency Use
% of RN hours from contractors
0.4 %
4.0 %
LPN/LVN Agency Use
% of LPN hours from contractors
19.4 %
2.8 %
CNA Agency Use
% of CNA hours from contractors
14.4 %
4.0 %
Staff Stability & Occupancy
Staff Turnover
Annual nursing staff turnover
59 %
63 %
Occupancy Rate
Percentage of beds filled
66 %
74 %
Financial Estimate
Based on CMS Cost Report data (for reference only)
Est. Daily Rate
Average cost per day
$256
$258
Estimate Only: This figure is calculated from cost reports and is for informational purposes only. Actual rates vary significantly. See details or contact the facility.
Better than Area
Near Average
Below Area Average

Data from CMS Medicare Compare and Payroll-Based Journal. Area averages based on 17 facilities in Tyler, TX.
Ratings and staffing data typically reflect the most recent quarterly reporting period available.

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Medicare Star Ratings

Official CMS ratings based on health inspections, staffing, and quality measures

Data as of December 2025

What do Medicare star ratings measure?
Medicare rates nursing homes on a 1-5 star scale based on three key areas: health inspection results, staffing levels, and quality measures like falls and infections.
How often are ratings updated?
CMS updates nursing home ratings monthly. Ratings can change based on new inspection results, staffing data from payroll records, and clinical quality outcomes.
Overall Rating
3/5
Quality Measures
2/5
Health Inspections
3/5
Staffing
2/5

Star Ratings History

Quarterly performance from 2013-2026

View on Medicare.gov
Overall
Health Inspections
Quality
Staffing
Source: Centers for Medicare & Medicaid Services

How Does This Facility Compare?

Compared to 17 other nursing homes in Tyler, TX

Why compare to local facilities?
Local comparisons account for regional staffing markets and demographics. A facility performing above local averages often indicates strong management and quality care relative to area standards.
Azalea Heights
Tyler, TX Average

Based on CMS Medicare star ratings. Higher ratings indicate better performance.

Staffing Hours per Resident Day

Azalea Heights
Tyler, TX Average

Staffing data from CMS Payroll-Based Journal. Higher hours generally indicate more direct care time.

Staff Turnover Rate

Azalea Heights
Tyler, TX Average

Lower turnover rates generally indicate a more stable workforce and better continuity of care.

Agency/Contract Staff Usage

Azalea Heights
Tyler, TX Average

Lower agency usage often indicates better staff retention. High agency rates (>30%) may suggest staffing challenges.

Agency Staff Trends

Historical agency/contract staff usage by role

What does agency usage indicate?
Agency/contract staff fill temporary staffing gaps. Lower percentages typically indicate a stable, permanent workforce. Facilities with consistently high agency usage (>30%) may face staff retention challenges, though temporary spikes can occur during seasonal illness or transitions.
CNA
LPN
RN

Data from CMS Payroll-Based Journal (PBJ). Agency % = contractor hours / total hours.

Direct Care Staffing

Average minutes of direct nursing care per resident per day

Data as of December 2025

Understanding staffing levels: Higher staffing is associated with better quality outcomes. Research suggests around 4.1 hours of total nursing care per resident per day as a quality benchmark. Compare this facility's staffing to local averages to assess relative care levels.
118
minutes/day
CNAs
Certified Nursing Assistants
41
minutes/day
LVNs
Licensed Vocational Nurses
21
minutes/day
RNs
Registered Nurses
2
minutes/day
PTs
Physical Therapists

Staffing Trends

Direct care minutes per resident per day

CNAs
LVNs
RNs
PTs
Source: Centers for Medicare & Medicaid Services

Occupancy Rate History

Average daily residents as a percentage of certified beds

Understanding occupancy: Higher occupancy can indicate strong community reputation and demand. Very low occupancy may affect financial stability, while extremely high occupancy could mean limited bed availability.
Azalea Heights
Tyler, TX Average (73.5%)

Data from CMS Provider Info files. Occupancy = Average Residents per Day / Certified Beds.

Staff Turnover History

Annual percentage of nursing staff who left the facility

Data as of December 2025

Understanding turnover: Lower turnover rates generally indicate a more stable workforce and better continuity of care. High turnover can affect care quality and resident relationships. The national average for nursing homes is around 50-60%.
All Nursing Staff
Registered Nurses (RN)
Area Average

Data from CMS Payroll-Based Journal. Turnover = staff who left during the year / total staff.

Average Daily Rate

Average daily charge for care at this facility

Based on CMS Cost Report data (inpatient revenue ÷ total patient days)

FY 2023 Daily Rate
$256
per resident per day
Compared to 17 facilities in your area
Below local median ($258)
Daily Rate Trend (2018-2023)
Contact Facility for Actual Rates
This figure is an average calculated from cost reports and is for informational purposes only. Actual rates vary significantly based on level of care needed, room type, payer source (Medicare, Medicaid, private pay), and other factors. Please contact the facility directly for current pricing and availability.
How This Is Calculated
This average daily rate is calculated from CMS Cost Reports by dividing total inpatient revenue by total patient days. It represents an average across all payers and care levels. Higher rates may indicate more intensive care, specialized services, or regional cost factors.

Data Source: Financial data from CMS Skilled Nursing Facility Cost Reports. Data typically lags 1-2 years. This information is for educational purposes only and should not be the sole basis for financial or care decisions. CareListings does not guarantee accuracy.

Financial Health

Comprehensive financial indicators from CMS Cost Reports

Data from fiscal year 2023 (most recent available - cost report data lags ~2 years)

Government Facility

Financial Summary

Metric This Facility Local Median Comparison
Operating Margin
Profitability ratio
-10% -5% Below
Net Income
Annual profit or loss
$-483,471 $1 Below
Staff Cost per Resident
Daily salary expense per resident
$93/day $122/day Lower
Occupancy Rate
Bed utilization percentage
66% 69% Lower
Est. Daily Rate
Average revenue per patient day
$256/day $258/day Lower
Total Beds
Licensed bed capacity
120 120 Smaller

Local comparisons based on 17 skilled nursing facilities in the Tyler, TX metro area

Revenue & Expenses

Net Patient Revenue
After adjustments & allowances
$6,522,284
Operating Expenses
Total operating costs
$7,163,992
Total Salaries
Staff compensation
$2,530,802
Contract Labor
Agency & temp staff
$1,251,365

Payer Mix

Medicare
6%
Medicaid
69%
Private Pay & Other
24%

Operating Margin Trend (2018-2023)

Understanding Financial Health
Operating Margin: Percentage of revenue remaining after operating costs. Positive = profitable operations.
Staff Investment: Higher spending per resident often correlates with better care quality.
Payer Mix: Shows revenue sources. Higher Medicare % typically means more post-acute/rehab care; higher Medicaid % indicates more long-term care residents.
Nonprofit/Government: May operate with lower margins while still providing quality care due to community mission.

Data Source: All financial data on this page comes from CMS Skilled Nursing Facility Cost Reports submitted by the facility to the Centers for Medicare & Medicaid Services. This information is provided for educational purposes only and should not be the sole basis for any financial or care decisions. Cost report data typically lags 1-2 years. CareListings does not guarantee the accuracy of this data.

Who Stays Here

Breakdown of residents by payment type

Based on fiscal year 2023 cost report data

Total Days
27,325
Medicare
Short-term skilled nursing
6%
Medicaid
Long-term care residents
69%
Private Pay / Other
Self-pay, insurance, VA
24%
Higher Medicare %
Indicates more short-term rehabilitation residents. Medicare typically covers up to 100 days of skilled nursing care after a hospital stay.
Higher Medicaid %
Indicates more long-term care residents. Medicaid covers nursing home care for those who qualify financially.

Average Length of Stay

How long residents typically stay at this facility

Based on fiscal year 2023 cost report data

Overall Average
76.54
days
Medicare Stays
42.73
days
Medicaid Stays
100.37
days
Total Admissions
364
Total Discharges
357
Medicare (Short-Term)
Medicare covers skilled nursing for rehabilitation after a hospital stay. Typical stays are 20-30 days for recovery from surgery, stroke, or illness.
Medicaid (Long-Term)
Medicaid covers long-term nursing home care for those who qualify. Many residents stay months or years, receiving ongoing daily care and support.

Services

Comprehensive skilled nursing services, rehabilitation programs, and medical care in TYLER

Join Our Caring Team

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Reviews

4.2 (39 reviews)
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Carol Walliser's profile photo
Carol Walliser 3 months ago

I am a Hospice volunteer and visited a patient there today. This facility has had a major upgrade since I visited someone here previously. It’s very nice, clean, quiet, and accommodating. I was very impressed.

Jennifer Owens's profile photo
Jennifer Owens 5 months ago

Wanda at the front desk is always a joy to greet us at the door when we come to visit our dad! She has always been helpful and kind and makes it a pleasure to visit!

Dennis Barker's profile photo
Dennis Barker 3 months ago

Y’all are taking great care o my mother in law, ya’ll are very friendly, very efficient. Clean, the best skilled nursing facility I have ever seen, I would love working at a place like that

Christopher Shoemaker's profile photo

My wife was supposed to stay here for 5 days of respite care. She is under Hospice care, so I talked to the Dr, who said comfort is most important, and ordered that she could have her cigarettes and one drink per day. On the second day, she was burning hot with fever. I notified staff, hoping for the best. I picked her up on the third day to take her home due to dissatisfaction. When they brought her belongings, all of her cigarette packs were unopened, as were her beverages. I don't care what they think is best, when there are doctors orders to make her comfortable while she's dying, they should follow those orders. I would never, and WILL never put a loved on in this facility again, even for a few days. The staff was courteous, and friendly, but that is negated by the refusal to follow doctors orders.

melanie bridges's profile photo

Azalea Heights has taken such great care of my mom when she has stayed in their care for short stays. My mom is happy and enjoys the activities provided while she is there. Everyone is welcoming, friendly, genuinely caring for the residents. The facility is clean and safe. When I call to check on mom they are always available to talk to me and provide me detailed information and that means a lot to me so I can be assured and at ease that my mom is being cared for the way I would care for her. Thank you Azalea Heights!

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