Arbors West

My mother was here for about 3 months, and actually spent more time at OSU than she did here. The care here was horrible. My mother was on the brink of dying due to the care here, before we made the decision to not allow them to send her back here. Most days my mom seemed very out of it, could barely speak, and I had witnessed my mom sit in her diaper so long that it was leaking onto the floor while sitting in her wheel chair. Then it took about 30 mins for someone to come check on her and get her changed. On top of the lack of care, the family had let the facility know that we would be taking care of her laundry. I made 5 different signs and posted them around her side of the room and despite these signs her clothes still went missing and were never returned. Instead we ended up with other people's clothes. This place is either highly under staffed or just has staff that dont care about the patients. I would highly suggest to anyone considering sending a loved one here to rethink that decision. And lastly as soon as you walked through the front doors you were hit with a pungent smell of urine. I understand that it can happen, but this was everytime I visited my mother. I dreaded having to walk into this place and tried to take my mom outside as much as possible just to get some fresh air. Your loved one will decline in health rather than actually get better.

I just want to say; I am still upset someone stole my mother's black blanket. She was there just a few weeks and passed away about a month later. I walked in one day and some red blanket was on her bed. Some of the staff did seem concerned but no on acted on it. This blanket was in the family for a long time and she slept with it everyday for 30 years. What I would give to have it now. Don't know why I didn't check the cameras.

Arbors West is a very special place. Nestled in a small town just minutes from I-70, Doctors hospital, and all Columbus has to offer. The staff are very dedicated and hard working. Many have been there 20+ years! Arbors West offers top notch Rehab, physical, occupational and speech therapies, and exceptional long term care!!! The administration and nursing teams go out of their way to support the residents in their goals!

The staff is great, they make my mom feel at home ( as much as can be expected). The staff is exceptional to her. I think the owner of Arbors could put more time in sprucing the place up. I actually worked there many years ago, it still looks the same. The rooms need some tender loving care and absolutely need updated.

Based upon your good reviews and bypassing a few not so good by disgruntled ex employees, I feel very comfortable letting my wife stay there for some respite time in the near future. Of particular note is the manner in which you respond to even negative reviews. That truly shows you genuinely care and are willing to go the extra mile to ameliorate any problems. When our Hospice program highly recommended Arbors West over several other providers, it helped calm my anxiety over leaving her in the care of a facility known only by reputation.