Brookdale Bradenton Gardens

My father resided at Brookdale Gardens for over two years. Right from his initial placement, the staff and administration have been exceptional. They have kept us consistently informed and updated on his health and well being. They have truly gone above and beyond my expectations. I could not have asked for better service. Thank you Brookdale Gardens!

Moved my family member to Brookdale on a Saturday. The facility was waiting for us. When movers completed the move, my family and myself were invited to lunch by kitchen staff person and then when arrived at dinning room with nursing staff and was introduced to the residents. After greating all, we sat with a resident and enjoyed our meal and was served with professional but family like staff that put us at ease. After lunch spoke with staff often with a ton of questions and they answered all questions with a genuine response. Then it was dinner time and we were late but greeted again like family. Great food, great family staff and residents. A place for Mom assisted me this great find and was instrumental in my selection for my family. But truly Brookdale was way more personal than any other places, and I toured 10 local places. Thank you Brookdale gardens for being there for us during a sensitive time for my family and myself.

We had such a disappointing experience with this facility. We had visited twice, went through having the assessment of our family member, went through weeks of paperwork, and set up a move in day and time. Family members drove from out of state to help pack and move the family member. The morning of the move, we sent a text to the staff reminding them we were arriving at 11:00 that morning and received an "ok' response. Literally, at 10:30 that morning, after having packed up two vehicles and were about to leave the driveway, we got a call from the Executive Director that they, in fact, would not be accepting her! It took us months to get to the point where we had made the decision to seek a facility for our loved one and after weeks of working with Brookdale, they changed their minds literally at the last moment.

Our mother resided at Brookdale Bradenton Gardens for years. While the care she received was good, the Brookdale billing department and Long Term Care Insurance claims processing is not. Brookdale’s business departments have let this very crucial and timely issue linger since March, 2020. We continue to reach out to Brookdale’s accounting department in order to submit the necessary Monthly Billing Statements and CMR forms required for the LTC Insurance claims that must be paid. Brookdale bills were drawn from our bank monthly, as were the insurance premiums for the patient’s extended care coverage. The accounting department has yet to respond, nor do they return our calls, and denied us an appointment with an administrator. Brookdale’s lack of accountability has left us feeling we should share our experience with the public, hoping it improves Brookdale's overall customer service and possibly bring this issue to resolution

It was a heartbreaking decision to find a locked memory care home for my mother, but Nancy at Brookdale made it as painless as possible. She was compassionate and caring. Bradenton Gardens may not be the most stylish home, but it was the most loving. Cari, Mindy,Georgina, Willie, Lou always greeted us with warm hugs. The memory care givers were so professional ,sweet and truly treated my mother like their own. She was always clean and appropriately dressed. The medical team with Breeanne , Lori,Gloria ,Ursi, and Joe were wonderful. Please forgive me if I’ve missed a name!I am truly grateful that the last months of my mothers life were joy filled. They knew she liked music and made sure it was playing in her room. She got to listen to live music and go on field trips to see Christmas lights. They were compassionate to my father when he visited. I will always appreciate the love and care Brookdale gave my mother and our family.