Brookdale Carriage Club Providence I

Brookdale Carriage Club, in Charlotte, NC, is a wonderful, caring, and comfortable home for seniors. It has a caring staff, comfortable apartments and buildings, plus a beautiful pastoral setting with gorgeous trees, cared for lawns, and a breathtaking pond! We have many enjoyable social opportunities and most residents are friendly and outgoing. The continuing care setting gives us a wonderful feeling of security that our needs will be met, ongoing. I feel so blessed to live here.

The entrance and curb appeal should be an embarrassment to management. I live here and it’s certainly an embarrassment to me. There has been a light post on the ground when you drive into the property for months. The landscape has not been maintained. The shrubbery is grossly overgrown. There has been a dead tree near my patio, which has been reported with no response from this company. There has been no guard at the entrance for months and the gate arm is always open for anyone to enter. The gate house needs to be painted and the arms for both guest and residents should be working. Wish management would be more interested.

Waited outside for 15 minutes, to get in..ringing the bell and calling. No answer! Finally had to pull on the door to set the alarm off to get someone to come to the door to let us in. Ridiculous! All the money they charge they can afford to have a better system in place!

I am so happy to be here at Brookdale Carriage Club. It's filled with nice residents and staff, and definitely feels like home to me. The natural setting of this place is so beautiful and there are numerous helpful people here. I feel so fortunate that I could make a transition to this wonderful place in my senior years!

Recently moved my father into independent living and it has not been a great transition. The room is good, although wasn't completely cleaned out from the renovations. We had asked for the fridge door to be changed to swing from the other side to accommodate his wheelchair. It wasn't. We were told his TV could be mounted by maintenance. That was incorrect - we had to do it. However, he seemed happy and has enjoyed the place so far. The problem is the alignment of what was sold to us about his care and what has been delivered. We were told he could get daily nursing checks (that we pay for) to ensure he takes his medications. That's fine, and we signed up for that the day he moved in. It's been 6 days and they haven't done that yet. Really hope he's taking his meds, but who knows. We were also told he could see their contracted doctor when he moved in. Well, she just refused to see him and told us to take him to urgent care. Please note, she didn't do an evaluation before denying care. She just refused to see him based on what was reported by nursing, and took that without any other context or conversation with him or family. I've worked in healthcare a long time - never once have seen this. It's neglect, and nobody at Brookdale is making any efforts to resolve this. I'm sorry, but if we're paying $50k a year somebody should be showing some level of care for an elderly man who just moved in and is getting settled. I really hope I can change this review one day, but right now I have to deal with making sure my father is safe.