Commonwealth Senior Living at Charlottesville

You asked; so here is an honest answer. I arrived at 1:35 pm for my performance scheduled for 2:00. As there was nobody at the reception desk, I checked the bulletin board to confirm time and place. As the board indicated the location to be 1F, I proceeded there, unloaded and set up my sound equipment, tuned my instruments and waited for two or three minutes until 2:00. Shortly before 2:00 a staff member informed me that I was supposed to be on the second floor. (She did offer to carry some of my equipment.) So I loaded my wagon with my instruments and equipment and made my way to the second floor. The dozen or so folks sitting there had to wait an additional 10 or 15 minutes while I set up my equipment in the new location. My performance began at about 2:20. However, since there was another event scheduled at 3:00 (incidentally in 1F), my hour concert was reduced to 40 minutes. It was a bit awkward as 3:00 approached since some of the folks began to walk out in order to get to the next event. Other than that it was a wonderful afternoon. Folks seemed to enjoy the music we shared together, and that is what really counts here. Thanks for listening.

Leadership is poor driving high staff turnover, low moral and broken promises. The care team who actually assists residents overall is very good.

My mom lived in Independent Living there for about five years. I give 5 stars to the staff, who were unfailingly kind, generous, caring and patient with my mom (kudos to you all!). I give one star (zero stars if I could) to the management, who are completely callous and unresponsive. This was evident throughout her stay but particularly apparent—and painful--at the end. Mom took a fall that put her into the ER; she was subsequently hospitalized and then entered into hospice care. I immediately notified CSL that mom would not be returning to CSL and completely vacated her room before September 30th. Nevertheless, I received a bill for October rent. Not one person—no one at the CSL facility and no one at the headquarters—ever even had the courtesy to respond to my repeated attempts to resolve the situation (phone calls and letters which went unanswered and in-person contacts when those failed). I can only guess that the bill was due to a lack of 30-day notice to vacate, despite the fact that her fall and ensuing downward spiral obviously did not allow for that. I continued to refuse payment and the bill was finally sent to a collection agency. After hounding me for over a year after my mom’s death, the bill was finally cancelled. As heart wrenching as it is to lose a loved one, these vultures made an incredibly difficult situation that much worse. Shame on you!

I have been so impressed by the Commonwealth team! Robert, Charon, Natasha, Kristen, Nick and more - it is obvious how deeply they care for every single person in their community! Harriet at reception is so welcoming and kind, 5 stars

Can’t say enough good things about how every member of the staff helped to accommodate moving both my aunt (memory care) and uncle (assisted living) into their facility with only (in case of my uncle) a days notice! The compassion, caring and willingness to work with us was beyond exceptional! I know we made the right choice for our loved ones!!!