MacKenzie Place - Fort Collins

Great staff thst I trust with my elderly father. They made the test for him pleasant and they genuinely care about the tenants there. The holiday decorations are absolutely wonderful and give a festive holiday spirit. Thanks!

Beware…this is not a five star facility. It’s like a piece of candy with a pretty wrapper that’s rotten on the inside. The management staff – outside of the move-in facilitator - is a good ‘ol boys club. Don’t get on their bad side, or they will literally come after you. The GM (a self- proclaimed christian) is especially a treat! Filed two false police reports and a 911 call against me because I was a whistleblower on the poor care my mother was receiving in assisted living. 80% of the resident assistants in the assisted-living are inadequately trained, some are downright rude, and most of them spend more time on their phone than with the residents. We pulled my mother out of this facility after 9 months. There are other places in Fort Collins that may not be as fancy, but the people inside care.

McKenzie Place management condones extremely rude treatment of visitors/prospective customers. My wife and I had an appointment with Lexi in Health and Wellness today at 1:30 to discuss how long term care insurance works with a facility such as McKenzie Place. We arrived and the front desk receptionist said that Lexi would not be meeting with us and said Lexi/her supervisor said it was not in their best interest to talk with us. We were absolutely floored as we had heard of nothing but wonderful things about McKenzie Place but obviously the negative Google Reviews McKenzie has received are most likely well founded. McKenzie Place must have serious management issues to directly instruct their employees to treat possible customers in such a manner. P.S. To provide some contrast, I visited a LTC facility in Loveland, CO today called Stoneridge and had a very informative conversation and tour by Logan. There is no comparison to the welcoming attitude and willingness to share information.

I can't say enough about how amazing the staff is at MP. Brenda in sales helped my father actually get in. She listened attentively to his needs and made it happened. Brenda is a very compassionate person with a warm yet professional approach. Nikki works with the move in process and excels with her position. From the day my father moved in, she has been involved with making sure every little detail is taken care of. Making sure that my father is part of the family style community, happy and positive atmosphere. Nikki also informed me of my dads need for assistance lessened to be able to move into independent living saving a great deal of money and a bigger space. She has been incredible to work with and a total asset to have on the MP staff. Katie is the person in charge of grading the residents need of assistance. I was also very impressed with her patience talking with my father to see what level of care he would require. I thought she was very fair at grading his needs. I know Brenda and Nikki are very dedicated and appreciative of having positions of being able to help people in this difficult time in a persons stage of life. They all three make this time so positive of an experience for the resident and family. All the people working at MP, have been so warm and helpful. The Front desk, the assisted living staff, the restaurant staff, Jeff Maxwell PT director, the maintenance guy Josh (?), housekeeping staff, everyone, has been amazing and I'm really appreciative for the life my dad leads now at MP. Thank you all very much!!

For your elder family members, MacKenzie place is a very nice Assisted Living and Memory Care facility. The staff is very kind and attentive.