BROOKDALE LAWRENCEVILLE

Dishonest bait-and-switch pricing practices. We have experienced two separate instances at Brookdale in Lawrenceville with the salesperson Deborah. In the spring, she quoted a different price than what was given over the phone. When the facility director was asked, she confirmed that the phone quote was correct and that Deborah’s quote was inaccurate. We looked into this place again last week, and Deborah explained that they had a special rate, which included the month of November for free. When we expressed interest in the special this week, she claimed that the free month was not included, even though we had two family members who witnessed what she had previously stated. We were told the special rate was valid through the end of the month and that we had until Friday to decide. The next day, we were informed that another family “took the room at that price,” and the price was increased. At this point, the District Director, Ann Campbell, was also involved. At no time was it stated that the offer applied only to a specific room. This is clear dishonesty and unacceptable. Families making important housing decisions for loved ones deserve honesty and transparency. Avoid places like this that engage in deceptive practices up front.

Their cost is reasonable. Their transportation is non existent for Dialysis 3 days a week. Promises were made and broken concerning transportation. What I see is assisted living in a C rating from A to D and A is the highest rating. Patients get their food, meds, a room, and some activities. Avenues to improve through Occupational and Physical Therapy are limited, on and off, irregular if not non-existent! Communication with family as to what is going on with their loved one is almost non-existent. It is what those families with less money have to put up with!! Have a wonderful day!

Ms. Tonya, Caroline, Deborah, and Devon have been absolutely amazing during this transition with my father in law. We have had some bad experiences at other places so we brought him home last year, unfortunately he needed more care than we could provide here. I called a few places, Brookdale being my 4th call, and Caroline answered. I was nothing but tears during that phone call, but she listened to EVERY word without trying to rush me off the phone. After that, Deborah was our POC during his intake, and she made sure all of our concerns were met. Since he has been living at Brookdale, Ms. Tonya has gone out of her way to assist us with things we needed help with. She has gone out of her way to make Pops feel more comfortable there. And she goes out of her way to call us every time he starts to get antsy. Trust me when I say, there are places out there that just take your loved ones money, and keep it moving. BROOKDALE LAWRENCEVILLE IS NOT ONE OF THOSE PLACES. We love you guys. We will be forever grateful 🙏

My mom has been at Brookdale Lawrenceville for 8 months now, and has adjusted well. The whole staff is wonderful, and the aids/techs who take care of her have become friends. Any concern that arises is taken care of in a timely manner.

A small town atmosphere in a caring environment where everyone knows each other and is like family. The staff is dedicated, knowledgeable and keeps me informed of issues. They truly care about my loved one.