Storypoint Libertyville

My aunt has lived at StoryPoint for over 2 years. We have been very happy with the staff and the activities. It is wonderful that they have resident ambassadors to welcome new residents and assist with any needs/issues. The staff are friendly & helpful to residents and families. There are some very fun/interesting activities, Happy Hours a few days a week and they get creative with themes. The facility always seems clean and well kept. Kristen, the executive director, is always friendly, approachable, and always had the residents well-being in mind.

As a healthcare provider partnering with StoryPoint Libertyville, I’ve consistently been impressed by their compassionate staff and commitment to resident well-being. The community is warm, beautifully maintained, and truly prioritizes personalized care. It’s a pleasure to collaborate with a team that values dignity, safety, and quality of life for every resident. I highly recommend StoryPoint Libertyville to families seeking a trusted senior living community.

The staff at StoryPoint Libertyville are very responsive. I was able to set up an appointment at a time convenient for me very easily. There was also good contact and follow-up before and after the tour.

Story Point is a great place if you want an attentive staff, friendly and responsive team, and an executive leader that is engaged and truly cares about your loved one(s). From the initial visit to working with Kristen on transition plans, the Story Point team hits the mark. My parents went into Story Point as independent living residents. Seeing our parents age is not fun, but is something we all have to experience. We had tried a number of other senior living communities in the Libertyville area, and they were all focused on hitting some corporate financial number than the care of their residents. Story Point is a refreshing change from that exhausting model. They are still running a business, but the focus of their care, attention, and resources are on the RESIDENTS, not the window dressing that rolls up into a financial statement at the end of the month. Meals are actually served on time, hot, and in an efficient manner that allows the residents to enjoy their social time together. We had to transition my father from independent living to assisted living. Kristen, Roterria, and their teams did a tremendous job of providing a transparent and well thought out plan. You can never think of everything, but they came close to that elusive feat! Kristen is a leader that others want to follow. She rolls her sleeves up and gets involved at every level of the business. This is demonstrated by the low employee turnover rate at Story Point. This ultimately benefits the residents who love continuity and a predictable routine. Issues will come up, and Story Point is no different. However, the team at Story Point separated themselves from other communities in their openness to feedback, transparent discussions, and taking action on challenges that arise. They were never defensive and always asked what they can do better. To me, this is a huge positive differentiator in a sea of sinking senior home ships. I fully endorse Kristen and her team at Story Point.

We were moving to a Senior Living Community and worked with Kerri. She was wonderful. She made our tour very easy and explained everything to us. 5 stars to Kerri.