Glenmere at Cloverwood

"Do NOT bring your loved one to Glenmere Assisted Living and Memory Care! I was promised all sorts of great things when I interviewed and was taken in by their sales pitch. I told them ahead of time my mother was a wanderer with rapidly progressing dementia and they said the Assisted Living area could accommodate her condition just fine. They could NOT and less than 6 months later, I had to move my mother into their Memory Care Area. The next day, Glenmere closed their doors to visitation due to the start of the COVID pandemic. Less than 6 weeks later, Glenmere said something was medically wrong with my mother and told me I needed to take her to the emergency room for testing. The hospital took her in and found nothing wrong with her. The hospital called Glenmere the following day to have my mother returned, and Glenmere's response was that they would not take her back - this was on April 22nd of 2020 during the start of the pandemic. There were NO beds available in all of Monroe County at this time because of the pandemic and it took almost a week, and the passing of some poor soul, before a bed in another institution was found for my mother. I had to move her again - not a good thing for a person with dementia. She has deteriorated extremely quickly as a result of these circumstances. If Glenmere had been honest at the beginning, my mother would not have had to go through 3 moves and a week hospital stay. I think what Glenmere did in sending my mother to the hospital knowing full well that they were not going to allow her back was highly unethical. Do not put "