Brookdale Richmond Heights

Wow, pretty bad reviews here. My mother was in rehab and then in assisted living for 1/12 years in 2012-2013. I can say that I was pleasantly surprised by the facilities. The rehab was cheerful. The staff was very responsive. The assisted living was clean and the food, according to my mother, was not bad. At the time, I had moved her from Menorah Park. The experience there was more like the reviews I'm seeing posted here. She was left out in the kitchen in a chair with others so that the kitchen staff could watch them. We would wait over an hour for help to assist with the bathroom. The experience at Brookdale was fantastic compared to the MP experience. The only thing I can say about Brookdale is that my mother was pretty anti-social. She was signed up for activities that she did not attend. You have to watch the billing. I noticed that we were billed regardless of her attendance. You just have to monitor the details of the service you are paying for and be involved. My mother died in her assisted living room. I was by her side. Everything was handled very professionally. I was very pleased and relieved to have her at this facility.

Total waste. My fiance was placed there with specific doctors orders regarding being turned in bed and bandage changes. They made no reasonable attempt to comply with orders. Bandages stayed on for days. Took 4 hours to get a glass of water. It would take hours to get someone to respond to the call light. Meanwhile, all the providers are standing around the nurses desk chit chatting. I was 5 minutes away from calling Richmond Heights police to get her some water. GOT HER OUT ASAP. Food was disgusting. Served ice cold, aids whinned when you asked to have it reheated. An aid took her dinner to reheat, came back an hour later empty handed, claimed her dinner was stolen from the microwave. I doubt that happened...

Please do not send your love one to the unclean place that smells of death and depression. My uncle was a rehab patient there 2019. The care there is substandard. The rooms and the carpet have urine stains. The beds and chairs all have some unreconizable stains. STNA's lie about helping the patients. They mark down the care that they give patients. This is called medicare fraud. My family have reported them to medicare. The Nursing staff is not knowledgable when it comes to giving medication. The state should close this place down. The doctor of physical therapy does not come to assess patients. My uncle has a rare disease that the doctor and staff were made aware of this condition. The doctor of Therapy is incompate at best.He ordered exercises that are counter indicated for my uncles condition. This further damaged my uncle and caused him to have a difficult recovery. Once my family complained to Medicare Brookdale cut his therapy short even thought he could not even walk up the steps to his apartment. Brookdale just steals patients money. My uncle could walk and drive safely before this hospitalization , just to give you a baseline. DO NOT PLACE YOUR LOVE ONE HERE IF YOU WANT THEM TO LIVE.

My aunt lived here for three years, and a friend of hers is still there after FIVE years....plus another friend of mine had her mother in the dementia unit. A younger friend was in the rehab section after a broken leg. So I know this facility very, very well. It is atrociously run and grossly mismanaged by INCOMPETENTS. The food is inedible. The building my aunt resided in -- Cottage #4 -- was overrun with bedbugs from 2014 through 2015, which the management HID from family and threatened staff NOT TO TELL family about. It looks fine, and they will tour you through the REHAB building (#3) which is nicer, and has better food (by their own admission, "because Medicare pays more than private pay"). They will give you a tour meal THERE, but the food in Assisted Living/Dementia Care is vastly inferior steam table slop, and they run out of things, and do not have what is on the MENUS most of the time. Good luck trying to get your loved one coffee...soda...ice cream...even yogurt. They have ONE minibus for roughly 120 residents, meaning they PROMISE to take residents to doctor/dentist appointments, and on weekly trips to stores, shopping, restaurants, but this is a LIE. My aunt once went for 4 months without a single outing, because "the bus wasn't working". My friend in "Clarebridge Crossing" (a locked-down dementia unit in Bldg #5) has never left the building even one time, except to see her eye doctor -- in six months. If you complain...nice young women staffers will nod sympathetically and make promises -- or falsely claim stuff is being done to fix problems -- and nothing is ever fixed. At first I wondered if the problems with my relative were unique -- or I was just crabby -- but since I NOW know several people who have been there, with different diagnoses, in rehab -- Assisted Living -- AND dementia care -- and all have the SAME STORIES of inedible food, broken promises, unclean conditions, short-staffing, lack of follow up on medical care, etc....it isn't just me, folks. It's BROOKDALE. Please do not send your loved one to this place. My greatest fear is that I end up here myself in old age.

This is a fantastic community. The staff are friendly and the care is great. Highly recommended.