Brookdale Vernon Hills

Darren, Our Driver & Ann, Activities are assets to Brookdale. They have each gone out of their way to help me and others. The willingness and sincerity are evident. It makes life easier for me. I appreciate all their hard work. Barbara Grossman

In the past year I have seen a significant decline in the quality of care at Brookdale. There is an alarming rate of staff turnover, leaving little time for proper training. My mother is in the memory care unit where she is suffering from the lack of essential care. I have tried to address this with staff who all seem incapable of giving any answers or any solutions. They say they will pass it along to administration with no results. Among my complaints are: bathroom is always dirty, feces visible on surfaces, wheelchair, walker and brace. Sunday I found her lying in bed with no sheets, only plastic mattress protector and covered with blanket soiled with blood and feces, which were also on shirt. There is also a lack of help with personal hygiene. Infrequent showers and tooth brushing for example. She is often dressed in clothing other than her own, things she would never wear. Her laundry is always mixed with other residents. Especially concerning is not getting her out of bed and her room enough. Denying them the respect and dignity they deserve at this vulnerable time in their lives is disgraceful!!

Dear Natasha (Theodore), ( w/cc Ms.Lisa Novelli ) Kudos on an excellent tour and conversation ref: Brookdale amenities and lifestyle… Thank you for a great visit and as discussed, pending the PI suit I will certainly keep Brookdale on my radar screen… Many thanks, - John

My parents stayed here and the staff is warm, helpful, and always willing to help. My parents loved the activities, the social times, and the ambience the vegetation gives. The path by the river was quite enjoyable for my parents who used to be very outdoorsy. I would definitely recommend.

My husbands grandpa has been here for a couple of years now and he’s thriving and doing wonderful. Great piece of mind knowing he has people looking over him while he still continues to live independently.