Brookdale West Melbourne

My Mom lived at Brookdale for almost 5 years, called it home prior to passing a week ago. Mom wanted to stay at Brookdale with Hospice services being administered among the staff and friend she looked at as family. The staff and management displayed a great deal of compassion and desire to keep her comfortable as possible to the end. My brother and I would like to thank the staff and management team for all of their help and professionalism during our time of grief.

We had my father here for 4+ years before we moved him out. First, he was in the ALF, then we moved him to the Memory Care unit as he digressed. There have been lots of changes at Brookdale over the years and not for the better. Constant rotation of personnel is a big problem. Everyone tells you they thought someone else was doing the job. Housekeeping, laundry, basic care was all on the back burner because "someone else" was thought to be doing it. Some of the staff is very nice, but most are not attentive at all and too busy sitting on their butts looking at their phones. You'd be better-off finding another facility for your loved one.

My mom has been a resident since May, 2020; Three months into the COVIC pandemic. In almost 4 years, I've yet to meet a member of the staff who wasn't pleasant, kind, professional and caring. No matter the situation or how busy they are, I've always been greeted with eye contact and a smile. *It's the little things that mean so much.......Recently my mom had a small stroke and was transferred to the hospital, then to a rehabilitation center for physical therapy before she is able to return to Brookdale. Last week I met with Coleen Hembrey, executive director, and Susan Randolph, Health and Welness Director to assure all the key people at all facilities were communicating. This has been a very stressful time and Coleen and Susan could not have been more caring and professsional. They went above and beyond to address all my concerns, even taking the time to evaluate my mom's room with me and provide insights to how we can maximize safety as well as comfort when she returns. I highly recommend Brookdale West Melbourne to anyone considering an assisted living enviroment - as long as the local leadership stays the same! Thank you, Alice Spinelli Culbreth

I am extremely happy with the care provided at the memory care unit at West Melbourne Brookdale. The staff is friendly and caring, the residents look clean and neat. There are occasional outings that residents are invited to. The building is designed to allow walking in the building as well as being able to enjoy a lovely garden area. Before choosing this facility I spoke to several marketing staff from other facilities but the video tour and phone call from Aly was enough to do one in-person tour to Brookdale as I was not interested in the other facilities. Additionally the nursing staff works closely with the medical providers ti insure residents are getting the care they require.

The management there is just awful, one sided, hypocrites. The head boss down talks employees,no positive vibes,no smiles from the managers, nit picks at everything just to show she is in control when people have been there longer then her. 5 people quit in one month what does that tell you. Save you're self go somewhere else especially if you don't want the police around,they came 2x and nothing was done. Residents speak they are not happy either. A resident spoke and asked how can you be a head manager in a place like this when you are not even a nurse. Most places with management staff are usually an RN or LPN that have that experience. I don't know about other Brookdales this one is Greensboro dr. All I can say is good luck!