The Reserve at Towne Lake

I recently relocated to Woodstock and was genuinely interested in applying for the Med Tech position at Reserve at Towne Lake. Unfortunately, my excitement quickly turned to disappointment after interacting with Teresa, the front desk secretary. Her demeanor was unexpectedly aggressive and unnecessarily rude. As the first point of contact for prospective employees and visitors, her conduct was not only unprofessional but also reflective of someone who seems to carry a great deal of internal dissatisfaction and projects that outwardly. It’s truly unfortunate, because I was looking forward to the opportunity. However, based on this encounter, I have no desire to pursue a role within a facility where such behavior is tolerated especially from someone who represents the company at the front line. First impressions matter, and this experience left me with serious concerns about the culture and work environment at this facility. I hope leadership addresses this issue, as no potential applicant or visitor should be made to feel the way I did. Replying to response below: Hello, Thank you for your response. However, I must be honest, your reply feels more like a generalized statement than a sincere effort to address the issue I raised. There was no acknowledgment of the specific behavior I experienced, nor any meaningful accountability or apology extended. A vague invitation to “share more” after already doing so, clearly and in detail feels dismissive rather than solution-oriented. What concerns me even more is the underlying tone of indifference, which I can’t ignore may be rooted in assumptions based on my name or perceived identity. As a Black woman, I’m well aware of the subtle forms of bias and lack of urgency or accountability often shown in these types of situations. It’s disappointing, but unfortunately not surprising. The fact that someone like Teresa is allowed to be the first point of contact for your facility and still remain in that role after complaints speaks volumes about what’s tolerated. A single email address doesn’t resolve the issue. What’s needed is cultural accountability, professional standards, and an honest commitment to treating all people with dignity regardless of race, background, or appearance. I no longer have interest in being part of your organization, but I do hope you take this seriously and reflect on how many potential applicants, patients, and families may have experienced similar treatment but chose silence over confrontation. Regards, Ronnetta Rodgers

My mom gets the best care! I love seeing all of the fun activities that the activity director Brandy has! She’s awesome!

This was the beginning of the end of my mom‘s real life being in that place. my mom fell on the floor bleeding for 46 minutes before they noticed then they called an ambulance. They’d push her up in a wheelchair locked the wheels up against a table so she’d fall backwards when she would push back the emergency button in the bathroom, never worked the exhaust fan in the bathroom smoked. There were never cups out for the residence to have a drink

My great-aunt Pearl lives here, and it is beautiful! The grounds are kept up, and it has a relaxing, homey feel that puts you at ease walking through the door. The staff are phenomenal! I met the activity director (Brandy), who has a smile that lights the room and is so lively and spirited; she makes the residents want to participate! I truly love this place, and I’m not sure what my family would do without it!

My Daddy has only been here for a month and we are loving it. The staff and managers are very attentive to the residents needs. Daddy now holds a Bible study and plays his guitar for them. Brandy does a great job ensuring there are plenty of activities. The facility is clean and all the residents seem very relaxed and happy. I highly recommend them to anyone who has family needing memory care home. God Bless all at Reserve at Townelake. Debbie