Height of Hope Home Care

I am deeply disappointed with the services provided by Height of Hope Home Care. Office document procedures and polices not been followed caregivers new hire backgrounds not complete and coming to the house with out notice. also. Ask about caregiver damages who pays agency or caregiver If you complain they force you to keep this caregivers have been misusing clients’ cash money, paying with their LoneStar cards, and keeping the clients’ money and change. Also unable to complete task shopping and doing there shopping leaving fall clients alone the good thing there is vidios in store to witness emotional abuse if you complain they use code 2830 suspend it states Despite acceptable attendant in the home refuses and dissatisfaction the agency forces you to go because they don't speak english neglecting client health to accommodate not taking or handling Diagnosis on client properly putting clients/patients life in danger , When caregivers are frequently on their phones and not focusing on their tasks, it can be frustrating and concerning, especially if it involves privacy. with cleaning and client personal hygiene in the context of food preparation & diet and handling using same gloves or not washing hands Cross-contamination can indeed be a serious issue, leading to foodborne illnesses and other health risks to your love ones . if you complain there is retaliation to protect monitor video for proof also lets get to Washington legislature to combat retaliation and corruption, power of abuse by other coordination Department on treatment and services ILEGAL INTERRUPTION OF SERVICE AND TREATMENT. VIDIO IS BETTER TO AVOID HE SAID SHE SAID especially if your a Hart patient