We know that the care you choose now will help you and your family immeasurably. There are few things more precious than quality time,
positive spirits, and peace of mind. In-home careis unique—after all, the care comes to you in your own home. At Comfort Keepers®, we believe that care is a relationship, not a task.
“Where do we start?”
With so many reputable care providers across theU.S., it can be hard to weigh the right choices foryou and your family. For some agencies, caring is a job—but for others, it’s a calling. How do you tell the difference? Here are 16 questions to ask that
can prove an agency’s dedication to caring. It’s simple really—if the company cares for their employees, cares for their clients, and cares
about keeping everyone on the same page and happy, they may be a good fit for you. these questions when you research an in-home care agency. COMFORTKEEPERS Agency is a "YES"
1. How do you provide care that is geared toward physical as well as mental and emotional wellbeing?
2. How many years have you been in business?
3. How do you keep the family informed and engaged in care?
4. Do you have a method to match a caregiver to my needs?
5. Does your agency have liability coverage? Are caregivers bonded and insured for theft?
6. Do your employees go through national and local background and driving checks?
7. Are all of your caregivers employees of your company (not contract workers), and are they covered by workers’ compensation?
8. What is your system for tracking when caregivers arrive and leave a client’s home?
9. Does your agency have a physical location where I can meet your staff and is there 24/7 phone service?
10. Are other caregivers available to step in if our regular caregiver can’t come to work?
11. Do you require a minimum number of hours per visit? If so, what is that minimum?
12. Do you offer personal care services such as dressing, bathing, incontinence care, transfer and walking assistance?
13. Are your caregivers allowed to drive clients to appointments and social events?
14. Do you develop a customized plan of care that is updated periodically?
15. Will supervisors periodically come to our home to make sure your services are high quality?
16. Can you give me documentation about client rights, your code of ethics, workers’ compensation,
HIPAA compliance, as well as your fees?
RESPONSIBILITIES AND DUTIES:
• Provides direct to the patient in the home setting under direction of a registered nurse.
• Utilizes safety measures in provision of care.
• Maintains effective comm...
The individual in this position provides personal care services to clients in the home setting. All services are provided under the supervision of a registered nurse.
QUALIFICATIONS:
• Must demonst...
Too bad they can't get a zero star review. The people that come to the home to provide care are great, that's not the issue. The issue is the office that takes care of scheduling and billing. There are consistent problems with billing amounts and frequency. When I asked for a detailed document outlining the the dates and amounts of the bills, I got an email with one sentence of incorrect response. No document, no dates, no amounts. I know this because I did a detailed inspection of the bills to my credit card, and found that they double billed me services more than once, and wrong amounts multiple times. I have terminated their services, and will be notifying the Florida Board of Nursing, as well as Comfort Keepers Corporate of this situation. In my opinion, you should look elsewhere for an in-home care giver.
This organization is incredible. Very responsive when you contact them.
The staff is excellent. My father is very hard to please and he has nothing but accolades for them and all they do.
Comfort keepers provided staffing for my mother when she was bed-ridden in hospice care. The first provider who came was excellent. She was compassionate, professional, and courteous with both me and my mother. I felt blessed. Then Comfort Keepers rescheduled her. They act as if their staff is interchangeable like a tool. The unnecessary changes created lots of headaches, since each new person had to be introduced to my mother and her guard dog. In my mother's final days, I wanted peace and comfort for me and my mother. When one is physically drained and emotionally tapped, fighting for continuity of care UNNECESSARILY seems like torture. Someone get the message across to management that Comfort Keepers is in a Personal Service Industry, not the hardware industry.
Comfort Keepers did an amazing job for my Dad. They were kind, courteous and caring. I live almost 1200 miles away & they communicated with me every step of the way. They stayed with him at the hospital when I couldn't be there. They were very attentive to all his health problems. I was very secure leaving him in their hands. Highly recommend them!
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