Comfort Keepers

We know that the care you choose now will help you and your family immeasurably. There are few things more precious than quality time, positive spirits, and peace of mind. In-home careis unique—after all, the care comes to you in your own home. At Comfort Keepers®, we believe that care is a relationship, not a task. “Where do we start?” With so many reputable care providers across theU.S., it can be hard to weigh the right choices foryou and your family. For some agencies, caring is a job—but for others, it’s a calling. How do you tell the difference? Here are 16 questions to ask that can prove an agency’s dedication to caring. It’s simple really—if the company cares for their employees, cares for their clients, and cares about keeping everyone on the same page and happy, they may be a good fit for you. these questions when you research an in-home care agency. COMFORTKEEPERS Agency is a "YES" 1. How do you provide care that is geared toward physical as well as mental and emotional wellbeing? 2. How many years have you been in business? 3. How do you keep the family informed and engaged in care? 4. Do you have a method to match a caregiver to my needs? 5. Does your agency have liability coverage? Are caregivers bonded and insured for theft? 6. Do your employees go through national and local background and driving checks? 7. Are all of your caregivers employees of your company (not contract workers), and are they covered by workers’ compensation? 8. What is your system for tracking when caregivers arrive and leave a client’s home? 9. Does your agency have a physical location where I can meet your staff and is there 24/7 phone service? 10. Are other caregivers available to step in if our regular caregiver can’t come to work? 11. Do you require a minimum number of hours per visit? If so, what is that minimum? 12. Do you offer personal care services such as dressing, bathing, incontinence care, transfer and walking assistance? 13. Are your caregivers allowed to drive clients to appointments and social events? 14. Do you develop a customized plan of care that is updated periodically? 15. Will supervisors periodically come to our home to make sure your services are high quality? 16. Can you give me documentation about client rights, your code of ethics, workers’ compensation, HIPAA compliance, as well as your fees?