Right At Home East Memphis

“Hands-on Philosophy” Here at Right at Home, we offer a more customized, team approach to in-home care. Every client has the owner’s cell phone so they can reach him directly if needed. Our staff can also reach our owner at any time if they need assistance with any unusual situations that arise. Our nurses make home visits on a monthly basis so they can quickly assess problems and address concerns. We hold a number of staff gatherings so we can connect with our valuable team members who are caring for our clients. As might be expected, problems do occasionally occur when caring for individuals in their home, whether it is a conflict within their own family, a caregiver who is not quite a great fit, or general health of the client. We quickly respond to client concerns and thoroughly delve into the details to ensure that both the client and caregiver needs are being met. We take voiced complaints and concerns seriously and act upon them as quickly and efficiently as possible. Finally, when it comes to our employees, we realize that it’s important to “treat people like people.” When a caregiver is having transportation difficulties – a broken car, a flat tire, etc, we offer our caregivers the option of using a transport service such as Lyft so they will not miss a shift and lose income. We recognize great deeds and reward those who go above and beyond through our comprehensive employee recognition program that includes a Caregiver of the Week, Month and Year, along with a Christmas Bonus, something which is certainly atypical in our time. Our management philosophy at Right at Home is that when you take care of both caregiver and client, everyone benefits.