Caregivers by Wholecare

We have been working with Wholecare now for over two years caring for our mom at home. This company is professional to work with. Our caregiving team is very good. If there is an issue the company is right on it and try to find the right caregivers for each client. I would recommend Wholecare to any family needing good solid home care for their loved ones.

Very good caregivers for elderly parent. However administrative support is terrible. After repeated requests for information necessary to pursue a claim with our long-term insurance provider, WholeCare has failed to provide standard information for several weeks of service. This failure is preventing evaluation of our claim, causing the loss of payments by insurance company. Can not recommend this company if you expect cooperation with long-term care insurance claims.

The service was terrible. I was paying out of pocket for someone to come to my home once a week to help with bathing, and light housekeeping. They never sent the same person three weeks in a row. The fourth caregiver was wonderful, when she didn't show up on her third visit, I called Whole Care and they told me that she was fired. I then called the caregiver directly and she told me she was in a car accident. I asked her if she had been hurt, and she assured me that she may have whiplash, but otherwise she was fine and she intended to return to work next week. I told her that WholeCare told me that morning that she had been fired. She had no idea. On the third visit of the fifth caregiver, someone from the office called her twice while she was at my home working. The second time she answered the phone, the person on the other end asked if I was within hearing range and I was, the caregiver was told to step outside so she could talk privately. I later found out that the fifth caregiver would be the last as they were going to terminate my service. I asked why they were terminating my service and they said they had other clients with more needs and didn't have enough employees to cover all the clients. Although, the caregivers were very helpful and kind, the business end of this company is awful.

I have referred several people/clients to WholeCare. They do a great job accessing each individuals needs. They map out appropriate care and carefully select the best caregiver.

“I have found Caregivers by WholeCare to be more than the average provider. The values of the company manifest through the ranks into every representative they send. The work of the caregivers is infused with a high esteem for the older adult, and respect for their comfort levels. As a professional in the industry, I recommend this provider regularly!