Licensed Practical Nurse (LPN) Job Description
General Purpose:
Provides a centralized intake and client service function in order to gather pertinent patient/client, clinical and financial information to optimize sales, customer responsiveness and satisfaction, as well as quality care. Uses telemarketing and follow-up techniques to convert inquiries into requests for service.
Essential Functions:
Acts as a contact telephone liaison person interfacing with referral sources, outside agencies, health professionals and field staff.
Receives and coordinates all incoming calls, providing patients/clients and referral sources with basic information to assist in accessing appropriate services.
Communicates with patient/client and family regarding arrangements for the initiation of care/services.
Completes intake screening including obtaining, documenting and analyzing all required information to make a preliminary admission decision.
Receives and logs referrals. Prepares reports and responses to inquiries. Provides telephonic contact and system data entry for customers seeking care/services.
Actively promotes care/services to prospective patients/clients.
Supports field staff with making their schedules, appointments with patients when needed with effective communications
Where permitted by law, receives verbal orders from physicians to initiate care/services.
Collects and enters patient information into the management information system and creates patient files
Assists with employee hiring and keeping their files within regulations
Works in conjunction with clinical staff to adhere to standards of practice for nursing and applicable law and regulations.
Plans activities and initiates contacts in the community to enhance the visibility of the company and generate an increasing customer base.
Actively participates as part of a high performance work team to drive and manage change to deliver exceptional patient/client service.
Completes other assignments as requested and assigned.
May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.
Minimum Education & Experience Requirements:
Bachelors degree in Business, Marketing, Healthcare or related discipline, or an equivalent combination of education and experience.
Current Practical Nurse (LPN) or Vocational Nurse (LVN) Program license active in Massachusetts is preferred. Any other clinician like Medical Assistant, COTA, PTA has experience in intakes for a home health care office is preferred as well
Three (3) years relevant experience in medical services or clinical environment with knowledge of medical terminology including previous intake experience of at least one year.
Knowledge, Skills & Abilities Required:
Ability to develop strong working relationships, possess team organization and community resources coordination skills.
Sound clinical knowledge base.
Strong customer service skills including proactive identification and resolution of customer issues using sound judgment and decision-making skills within parameters established by Manager.
Strong prioritization and time management skills. Must be detail oriented.
Ability to work with minimal supervision and utilize clear, concise and positive communication skills.