Director of Resident Care & Service Coordinator

PURPOSE: Responsible for the overall health care management of the residence while overseeing the Residents’ activities of daily living. The Director of Resident Care and Service Coordination is responsible for all healthcare operations including: safety standards, quality assurance, infection control, admissions, service referrals and special projects. POSITION REQUIREMENTS: • Associates degree or higher in a relevant field such as human service management, housing management, social work or nursing. RN preferred. • Massachusetts driver’s license with a safe driving history. • At least 5 years of experience in community health, human services or assisted living. • Excellent organizational, communication and social skills. • Ability to work in a team. • The ability to develop and maintain facility census, with a strong understanding of assisted living, Medicaid, Medicare, SWH programs. • Ability to deal tactfully with all residents, family members, visitors, government agencies/personnel and general public. • Additional requirements at the discretion of the Executive Director. • Must complete 3-day orientation on Assisted Living and other required topics according to EOEA’s Assisted Living Regulation 651CMR section 12.07. • Must complete a minimum of 15 hours per year of ongoing education and training. GENERAL PHYSICAL REQUIREMENTS: Includes, but not limited to: • Frequent bending for filing. • Employee may be required to sit or stand stationary for a period of time while completing office functions, i.e. 20 -30 minutes. • Ability to lift up to 20 -30 lbs., i.e. charts, books, paper, etc. • Ability to sit at a desk for extended periods of time (encouraged to change position frequently). • Able to tolerate walking throughout the facility on cement and carpeted floors. • An annual physical exam and negative Mantoux test (or chest X-ray). • Able to tolerate frequent stair climbing to freely & easily get to any of the facility levels. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Serves the Resident’s as a member of the direct care team, while leading staff. • Develops and maintains good working relationships with staff, residents and their families. • Serves as the first line for mitigating concerns with meeting the resident's or family expectations. • Develops and provides individualized care according to resident needs and plan of care. • Assists with new employee selection and orientation. Evaluates the skills of employees and makes recommendations to Executive Director regarding the employee performance. • Communicates new programs, interventions and new procedures with the staff. • Maintains all resident records in full compliance with EOEA regulations. • Oversees and conducts medication passes. • Coordinates resident care with physicians, pharmacies, certified agencies and all health care vendors. • Oversees all residence staff and performs assessments and in-service training. • Ensures resident needs are met by coordination and monitoring measures utilizing restorative services, activities and related support services allowing for respect and dignity of each resident. • Puts Resident service first. Ensures that Residents and family receive the highest quality of service in a caring and compassionate atmosphere and recognizes individual’s needs and rights. • Must respect the principles of resident rights, confidentiality, EEO and ADA. • Other duties may be assigned. Resident Care • Conducts daily rounds checking on resident and unit cleanliness. • Oversees ongoing wellness programs to Resident’s and staff. • Implements services for Resident move-in, helps Residents with orientation to the assisted living community / staff and with their overall adjustment to the assisted living community. • Informs emergency contact and appropriate staff of changes in a resident’s condition and needs. • Responsible for conducting and/or delegating the SAMM training for all appropriate Reached limit.