City View Multicare Center
City View Multicare Center
2.6 (71 reviews)
Skilled Nursing Facility • 485 Licensed Beds
5825 West Cermak Road, Cicero, IL
24-Hour Skilled Nursing Care
Round-the-clock nursing staff
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Claimed

City View Multicare Center

Skilled Nursing Facility • 485 Licensed Beds
5825 West Cermak Road,
Cicero, IL
24-Hour Skilled Nursing Care
Round-the-clock nursing staff available
About

City View Multicare Center – Medicare Certified Since 1995

City View Multicare Center is a Medicare and Medicaid certified skilled nursing facility located in Cicero, Illinois. This facility has been serving the community for 31 years. A Medicare-certified skilled nursing facility provides 24-hour nursing care, rehabilitation services, and assistance with activities of daily living for patients who need skilled nursing or rehabilitation services on a daily basis.

This facility has 485 certified beds with a current occupancy rate of 55% (averaging 266 residents per day), which is below average. Skilled nursing facilities provide 24-hour nursing care for patients who need rehabilitation services after a hospital stay or ongoing care for chronic conditions. Services include skilled nursing, physical therapy, occupational therapy, speech therapy, and assistance with daily activities.

Staffing Levels: Based on CMS payroll data, this facility provides approximately 1.8 hours of total nursing care per resident per day (0.85 hours from CNAs, 0.46 hours from LPNs, 0.49 hours from RNs). Physical therapy staffing is 0.02 hours per resident per day. Higher staffing levels are generally associated with better quality outcomes.

Medicare Quality Ratings: According to CMS, City View Multicare Center has an overall quality rating of 1 out of 5 stars, which is much below average compared to other nursing homes nationwide. Individual category ratings are: health inspection: 1 stars, staffing: 1 stars, quality measures: 4 stars.

Medicare Coverage: Medicare covers skilled nursing facility care for up to 100 days following a qualifying hospital stay of at least 3 days. Days 1-20 are fully covered by Medicare, days 21-100 require a daily coinsurance payment. Many residents also use Medicaid, private insurance, or pay privately for long-term stays.

Questions to Ask: When visiting a nursing home, ask about: staff-to-resident ratios and RN coverage around the clock, how they handle medical emergencies, activities and therapy programs, how they communicate with families, their approach to falls prevention, and policies for managing resident complaints.

Visit Medicare Care Compare to view detailed ratings, inspection reports, staffing data, and compare this facility with others in the area.

Quality ratings and facility data are updated periodically by CMS. We recommend verifying current information at Medicare Care Compare.

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Local Comparison Snapshot

How City View Multicare Center compares to 275 facilities in Chicago-Naperville-Evanston, IL

Click a measure name to jump to details • Hover over for definitions

Measure
This Facility
Area Avg
Comparison
Staffing Hours (per resident/day)
RN Hours
Registered nurses
0.49 hrs
0.87 hrs
LPN/LVN Hours
Licensed practical nurses
0.46 hrs
0.59 hrs
CNA Hours
Certified nursing assistants
0.85 hrs
2.02 hrs
Total Nursing Hours
CNA + LPN + RN combined
1.80 hrs
3.47 hrs
Agency/Contractor Usage
Lower agency use often indicates more stable, consistent care
RN Agency Use
% of RN hours from contractors
0.1 %
8.8 %
LPN/LVN Agency Use
% of LPN hours from contractors
0 %
8.1 %
CNA Agency Use
% of CNA hours from contractors
0 %
7.2 %
Staff Stability & Occupancy
Staff Turnover
Annual nursing staff turnover
24 %
40 %
Occupancy Rate
Percentage of beds filled
55 %
77 %
Financial Estimate
Based on CMS Cost Report data (for reference only)
Est. Daily Rate
Average cost per day
$217
$390
Estimate Only: This figure is calculated from cost reports and is for informational purposes only. Actual rates vary significantly. See details or contact the facility.
Better than Area
Near Average
Below Area Average

Data from CMS Medicare Compare and Payroll-Based Journal. Area averages based on 275 facilities in Chicago-Naperville-Evanston, IL.
Ratings and staffing data typically reflect the most recent quarterly reporting period available.

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Medicare Star Ratings

Official CMS ratings based on health inspections, staffing, and quality measures

Data as of September 2024

What do Medicare star ratings measure?
Medicare rates nursing homes on a 1-5 star scale based on three key areas: health inspection results, staffing levels, and quality measures like falls and infections.
How often are ratings updated?
CMS updates nursing home ratings monthly. Ratings can change based on new inspection results, staffing data from payroll records, and clinical quality outcomes.

Star Ratings History

Quarterly performance from 2013-2026

View on Medicare.gov
Overall
Health Inspections
Quality
Staffing
Source: Centers for Medicare & Medicaid Services

How Does This Facility Compare?

Compared to 275 other nursing homes in Chicago-Naperville-Evanston, IL

Why compare to local facilities?
Local comparisons account for regional staffing markets and demographics. A facility performing above local averages often indicates strong management and quality care relative to area standards.
City View Multicare Center
Chicago-Naperville-Evanston, IL Average

Based on CMS Medicare star ratings. Higher ratings indicate better performance.

Staffing Hours per Resident Day

City View Multicare Center
Chicago-Naperville-Evanston, IL Average

Staffing data from CMS Payroll-Based Journal. Higher hours generally indicate more direct care time.

Staff Turnover Rate

City View Multicare Center
Chicago-Naperville-Evanston, IL Average

Lower turnover rates generally indicate a more stable workforce and better continuity of care.

Agency/Contract Staff Usage

City View Multicare Center
Chicago-Naperville-Evanston, IL Average

Lower agency usage often indicates better staff retention. High agency rates (>30%) may suggest staffing challenges.

Agency Staff Trends

Historical agency/contract staff usage by role

What does agency usage indicate?
Agency/contract staff fill temporary staffing gaps. Lower percentages typically indicate a stable, permanent workforce. Facilities with consistently high agency usage (>30%) may face staff retention challenges, though temporary spikes can occur during seasonal illness or transitions.
CNA
LPN
RN

Data from CMS Payroll-Based Journal (PBJ). Agency % = contractor hours / total hours.

Direct Care Staffing

Average minutes of direct nursing care per resident per day

Data as of December 2025

Understanding staffing levels: Higher staffing is associated with better quality outcomes. Research suggests around 4.1 hours of total nursing care per resident per day as a quality benchmark. Compare this facility's staffing to local averages to assess relative care levels.
51
minutes/day
CNAs
Certified Nursing Assistants
28
minutes/day
LPNs
Licensed Practical Nurses
29
minutes/day
RNs
Registered Nurses
1
minutes/day
PTs
Physical Therapists

Staffing Trends

Direct care minutes per resident per day

CNAs
LPNs
RNs
PTs
Source: Centers for Medicare & Medicaid Services

Occupancy Rate History

Average daily residents as a percentage of certified beds

Understanding occupancy: Higher occupancy can indicate strong community reputation and demand. Very low occupancy may affect financial stability, while extremely high occupancy could mean limited bed availability.
City View Multicare Center
Chicago-Naperville-Evanston, IL Average (77%)

Data from CMS Provider Info files. Occupancy = Average Residents per Day / Certified Beds.

Staff Turnover History

Annual percentage of nursing staff who left the facility

Data as of December 2025

Understanding turnover: Lower turnover rates generally indicate a more stable workforce and better continuity of care. High turnover can affect care quality and resident relationships. The national average for nursing homes is around 50-60%.
All Nursing Staff
Registered Nurses (RN)
Area Average

Data from CMS Payroll-Based Journal. Turnover = staff who left during the year / total staff.

Average Daily Rate

Average daily charge for care at this facility

Based on CMS Cost Report data (inpatient revenue ÷ total patient days)

FY 2023 Daily Rate
$217
per resident per day
Compared to 274 facilities in your area
Below local median ($390)
Daily Rate Trend (2018-2023)
Contact Facility for Actual Rates
This figure is an average calculated from cost reports and is for informational purposes only. Actual rates vary significantly based on level of care needed, room type, payer source (Medicare, Medicaid, private pay), and other factors. Please contact the facility directly for current pricing and availability.
How This Is Calculated
This average daily rate is calculated from CMS Cost Reports by dividing total inpatient revenue by total patient days. It represents an average across all payers and care levels. Higher rates may indicate more intensive care, specialized services, or regional cost factors.

Data Source: Financial data from CMS Skilled Nursing Facility Cost Reports. Data typically lags 1-2 years. This information is for educational purposes only and should not be the sole basis for financial or care decisions. CareListings does not guarantee accuracy.

Financial Health

Comprehensive financial indicators from CMS Cost Reports

Data from fiscal year 2023 (most recent available - cost report data lags ~2 years)

For-Profit Facility

Financial Summary

Metric This Facility Local Median Comparison
Operating Margin
Profitability ratio
-19% -10% Below
Net Income
Annual profit or loss
$-2,940,167 $-666,323 Below
Staff Cost per Resident
Daily salary expense per resident
$112/day $144/day Lower
Occupancy Rate
Bed utilization percentage
55% 74% Lower
Est. Daily Rate
Average revenue per patient day
$217/day $390/day Lower
Total Beds
Licensed bed capacity
485 155 Larger

Local comparisons based on 274 skilled nursing facilities in the Chicago-Naperville-Evanston, IL metro area

Revenue & Expenses

Net Patient Revenue
After adjustments & allowances
$22,142,130
Operating Expenses
Total operating costs
$26,268,542
Total Salaries
Staff compensation
$12,024,503

Payer Mix

Medicare
5%
Medicaid
94%
Private Pay & Other
1%

Operating Margin Trend (2018-2023)

Understanding Financial Health
Operating Margin: Percentage of revenue remaining after operating costs. Positive = profitable operations.
Staff Investment: Higher spending per resident often correlates with better care quality.
Payer Mix: Shows revenue sources. Higher Medicare % typically means more post-acute/rehab care; higher Medicaid % indicates more long-term care residents.
Nonprofit/Government: May operate with lower margins while still providing quality care due to community mission.

Data Source: All financial data on this page comes from CMS Skilled Nursing Facility Cost Reports submitted by the facility to the Centers for Medicare & Medicaid Services. This information is provided for educational purposes only and should not be the sole basis for any financial or care decisions. Cost report data typically lags 1-2 years. CareListings does not guarantee the accuracy of this data.

Who Stays Here

Breakdown of residents by payment type

Based on fiscal year 2023 cost report data

Total Days
107,749
Medicare
Short-term skilled nursing
5%
Medicaid
Long-term care residents
94%
Private Pay / Other
Self-pay, insurance, VA
1%
Higher Medicare %
Indicates more short-term rehabilitation residents. Medicare typically covers up to 100 days of skilled nursing care after a hospital stay.
Higher Medicaid %
Indicates more long-term care residents. Medicaid covers nursing home care for those who qualify financially.

Average Length of Stay

How long residents typically stay at this facility

Based on fiscal year 2023 cost report data

Overall Average
143.47
days
Medicare Stays
81.74
days
Medicaid Stays
165.86
days
Total Admissions
255
Total Discharges
704
Medicare (Short-Term)
Medicare covers skilled nursing for rehabilitation after a hospital stay. Typical stays are 20-30 days for recovery from surgery, stroke, or illness.
Medicaid (Long-Term)
Medicaid covers long-term nursing home care for those who qualify. Many residents stay months or years, receiving ongoing daily care and support.

Services

Comprehensive skilled nursing services, rehabilitation programs, and medical care in CICERO

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Reviews

2.6 (71 reviews)
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Anthony Wallace's profile photo

I am a former resident of CityView. I am intrinsically aware of all the issues that in everyone complains of at this facility. What I want to make aware is the benefits of me being this facility provided. I came in during the covid pandemic. A lot of people don't remember, but the city was a ghost town then. They wanted all the homeless people off the street, and I was one of the homeless. I never expected to find myself in a nursing home at my age but there I was. I was finally able to be in a place where I didn't have to move around trying to find somewhere to sleep trying to find something to eat,t rying to find some place where I caget some peace of mind and get my life together. I had deep personal issues that I had needed to address. I need time and space to concentrate on this. This is what Cityview provided for me. I was there for 3 years, so I saw the different changes of personnel and residents and myself. Cityview is a reflection of life in the real world. The part of life we don't want to deal with too much. And those are some of the issues I had to deal with within myself, those things I didn't want to deal with. It was an opportunity to for me to take full inventory of my life It was a personal journey and it still is. I'm so thankful for the time I was able to spend there working on myself and meeting so many wonderful people. Both residents and staff. I would name them but I wouldn't want to leave anybody out. But if they read this they know who they are 😎. I am an example of how a person can truly rebuild their lives if they dedicate themselves and humble themselves before the Lord. Cityview can be a difficult place to live. I was able to persevere Cityview politics as CityView preserved me. With the assistance of several residents, some I can call friends and some employees, a few I can call friend, I've been able to get the counseling that I've needed for so long. I was finally able to settle myself and get schooled from the he kind of degree that you get from real life experiences and not from books. As I stated before, I've seen the transition of different employees and administration. I must admit how inspired I was to meet the current administrator Carrie DiPaolo.It was refreshing to meet someone who actually cared about the residents and placed their welfare first. I know this personally. Yet is difficult for one person to fight against a wall of generational, cultural and institutionalized prejudices. I know this personally as well. It was part of the reason for my descent. I commend her for her effort. During my time there I was finally able to take control of myself and hold myself accountable. This was the blessing for me being at Cityview. It was "my "ram in the bush because I was at my wits end when I was admitted. I know where my strength came from to deal with all the unnecessary internal issues that happen at Cityview, yet I had myself to work on. And that was more important so it trumped everything else. I know a lot of people would like to see the place close, I'm just so thankful that it was open when I needed it. And that may be the case for someone else, as I'm sure it was there for someone before me. My review of Cityview is also a supplemental review of myself. There's plenty to work on and I know they have the people there that can do it. It's all about effort. The strain of living of that Cityview was not beyond me.1 Corinthians10:13: "No temptation has come upon you except what is common to men. But God is faithful, and he will not let you be tempted beyond what you can bear, but along with the temptation he will also make the way out so that you may be able to endure it." That's how you know if your burden is coming from the Lord or not. What you put in it is what you get out of it. E=mc√2

Cherish Anyaebunam's profile photo

Awesome experience great staff. My mom has been living there about 6 months, with frequent visits the staff is always compassionate and welcoming to me. Customer service gets 5 stars. Also monthly they have events acknowledging all birthdays and holidays 😁😃

rasheedah nicholson's profile photo

These worker fail my mom 3 years ago she died in their care. They failed to make sure she was clean, had the right medication and did not take off old medication that she no longer needed. They need to investigate this place. Her hemoglobin level was very low and the doctor was asking why? I'm sure her hemoglobin dropped again and they just didn't care. They didn't even offer to pay for her cause of death. Nor did they pay to have her body removed from Morgue. They told us we had to pay for everything in which she have been in state care. I'm sure they had Life Insurance on my mom!!!! Get your loved ones out of this place!!!!

NEW WAY OUT DRIVER LLC.'s profile photo

I’ve only lived at cityview apartments for a month but every time I need help or assistance the office manager and her assistant is always available in a timely manner. I also love the amenities .. I’m not go to go on an on lol but I like it here because it adds value to my life… Thanks. Cityview!!!

Joshua Lockhart's profile photo
Joshua Lockhart 7 years ago

Cityview nursing home had grown so much in the past two years, staff members are great, residents praise the facility about how safe they feel. My brother lives there and he absolutely love it. I would recommend highly them to others whose family has psych or skill needs.

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