Round-the-clock nursing staff
City View Multicare Center
City View Multicare Center – Medicare Certified Since 1995
City View Multicare Center is a Medicare and Medicaid certified skilled nursing facility located in Cicero, Illinois. This facility has been serving the community for 31 years. A Medicare-certified skilled nursing facility provides 24-hour nursing care, rehabilitation services, and assistance with activities of daily living for patients who need skilled nursing or rehabilitation services on a daily basis.
This facility has 485 certified beds with a current occupancy rate of 55% (averaging 266 residents per day), which is below average. Skilled nursing facilities provide 24-hour nursing care for patients who need rehabilitation services after a hospital stay or ongoing care for chronic conditions. Services include skilled nursing, physical therapy, occupational therapy, speech therapy, and assistance with daily activities.
Staffing Levels: Based on CMS payroll data, this facility provides approximately 1.8 hours of total nursing care per resident per day (0.85 hours from CNAs, 0.46 hours from LPNs, 0.49 hours from RNs). Physical therapy staffing is 0.02 hours per resident per day. Higher staffing levels are generally associated with better quality outcomes.
Medicare Quality Ratings: According to CMS, City View Multicare Center has an overall quality rating of 1 out of 5 stars, which is much below average compared to other nursing homes nationwide. Individual category ratings are: health inspection: 1 stars, staffing: 1 stars, quality measures: 4 stars.
Medicare Coverage: Medicare covers skilled nursing facility care for up to 100 days following a qualifying hospital stay of at least 3 days. Days 1-20 are fully covered by Medicare, days 21-100 require a daily coinsurance payment. Many residents also use Medicaid, private insurance, or pay privately for long-term stays.
Questions to Ask: When visiting a nursing home, ask about: staff-to-resident ratios and RN coverage around the clock, how they handle medical emergencies, activities and therapy programs, how they communicate with families, their approach to falls prevention, and policies for managing resident complaints.
Visit Medicare Care Compare to view detailed ratings, inspection reports, staffing data, and compare this facility with others in the area.
Quality ratings and facility data are updated periodically by CMS. We recommend verifying current information at Medicare Care Compare.
Local Comparison Snapshot
How City View Multicare Center compares to 275 facilities in Chicago-Naperville-Evanston, IL
Click a measure name to jump to details • Hover over ⓘ for definitions
Data from CMS Medicare Compare and Payroll-Based Journal. Area averages based on 275 facilities in Chicago-Naperville-Evanston, IL.
Ratings and staffing data typically reflect the most recent quarterly reporting period available.
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Medicare Star Ratings
Official CMS ratings based on health inspections, staffing, and quality measures
Data as of September 2024
Star Ratings History
Quarterly performance from 2013-2026
How Does This Facility Compare?
Compared to 275 other nursing homes in Chicago-Naperville-Evanston, IL
Based on CMS Medicare star ratings. Higher ratings indicate better performance.
Staffing Hours per Resident Day
Staffing data from CMS Payroll-Based Journal. Higher hours generally indicate more direct care time.
Staff Turnover Rate
Lower turnover rates generally indicate a more stable workforce and better continuity of care.
Agency/Contract Staff Usage
Lower agency usage often indicates better staff retention. High agency rates (>30%) may suggest staffing challenges.
Agency Staff Trends
Historical agency/contract staff usage by role
Data from CMS Payroll-Based Journal (PBJ). Agency % = contractor hours / total hours.
Direct Care Staffing
Average minutes of direct nursing care per resident per day
Data as of December 2025
Staffing Trends
Direct care minutes per resident per day
Occupancy Rate History
Average daily residents as a percentage of certified beds
Data from CMS Provider Info files. Occupancy = Average Residents per Day / Certified Beds.
Staff Turnover History
Annual percentage of nursing staff who left the facility
Data as of December 2025
Data from CMS Payroll-Based Journal. Turnover = staff who left during the year / total staff.
Average Daily Rate
Average daily charge for care at this facility
Based on CMS Cost Report data (inpatient revenue ÷ total patient days)
Data Source: Financial data from CMS Skilled Nursing Facility Cost Reports. Data typically lags 1-2 years. This information is for educational purposes only and should not be the sole basis for financial or care decisions. CareListings does not guarantee accuracy.
Financial Health
Comprehensive financial indicators from CMS Cost Reports
Data from fiscal year 2023 (most recent available - cost report data lags ~2 years)
Staff Investment: Higher spending per resident often correlates with better care quality.
Payer Mix: Shows revenue sources. Higher Medicare % typically means more post-acute/rehab care; higher Medicaid % indicates more long-term care residents.
Nonprofit/Government: May operate with lower margins while still providing quality care due to community mission.
Data Source: All financial data on this page comes from CMS Skilled Nursing Facility Cost Reports submitted by the facility to the Centers for Medicare & Medicaid Services. This information is provided for educational purposes only and should not be the sole basis for any financial or care decisions. Cost report data typically lags 1-2 years. CareListings does not guarantee the accuracy of this data.
Who Stays Here
Breakdown of residents by payment type
Based on fiscal year 2023 cost report data
Average Length of Stay
How long residents typically stay at this facility
Based on fiscal year 2023 cost report data
Services
Comprehensive skilled nursing services, rehabilitation programs, and medical care in CICERO
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I am a former resident of CityView. I am intrinsically aware of all the issues that in everyone complains of at this facility. What I want to make aware is the benefits of me being this facility provided. I came in during the covid pandemic. A lot of people don't remember, but the city was a ghost town then. They wanted all the homeless people off the street, and I was one of the homeless. I never expected to find myself in a nursing home at my age but there I was. I was finally able to be in a place where I didn't have to move around trying to find somewhere to sleep trying to find something to eat,t rying to find some place where I caget some peace of mind and get my life together. I had deep personal issues that I had needed to address. I need time and space to concentrate on this. This is what Cityview provided for me. I was there for 3 years, so I saw the different changes of personnel and residents and myself. Cityview is a reflection of life in the real world. The part of life we don't want to deal with too much. And those are some of the issues I had to deal with within myself, those things I didn't want to deal with. It was an opportunity to for me to take full inventory of my life It was a personal journey and it still is. I'm so thankful for the time I was able to spend there working on myself and meeting so many wonderful people. Both residents and staff. I would name them but I wouldn't want to leave anybody out. But if they read this they know who they are 😎. I am an example of how a person can truly rebuild their lives if they dedicate themselves and humble themselves before the Lord. Cityview can be a difficult place to live. I was able to persevere Cityview politics as CityView preserved me. With the assistance of several residents, some I can call friends and some employees, a few I can call friend, I've been able to get the counseling that I've needed for so long. I was finally able to settle myself and get schooled from the he kind of degree that you get from real life experiences and not from books. As I stated before, I've seen the transition of different employees and administration. I must admit how inspired I was to meet the current administrator Carrie DiPaolo.It was refreshing to meet someone who actually cared about the residents and placed their welfare first. I know this personally. Yet is difficult for one person to fight against a wall of generational, cultural and institutionalized prejudices. I know this personally as well. It was part of the reason for my descent. I commend her for her effort. During my time there I was finally able to take control of myself and hold myself accountable. This was the blessing for me being at Cityview. It was "my "ram in the bush because I was at my wits end when I was admitted. I know where my strength came from to deal with all the unnecessary internal issues that happen at Cityview, yet I had myself to work on. And that was more important so it trumped everything else. I know a lot of people would like to see the place close, I'm just so thankful that it was open when I needed it. And that may be the case for someone else, as I'm sure it was there for someone before me. My review of Cityview is also a supplemental review of myself. There's plenty to work on and I know they have the people there that can do it. It's all about effort. The strain of living of that Cityview was not beyond me.1 Corinthians10:13: "No temptation has come upon you except what is common to men. But God is faithful, and he will not let you be tempted beyond what you can bear, but along with the temptation he will also make the way out so that you may be able to endure it." That's how you know if your burden is coming from the Lord or not. What you put in it is what you get out of it. E=mc√2
Awesome experience great staff. My mom has been living there about 6 months, with frequent visits the staff is always compassionate and welcoming to me. Customer service gets 5 stars. Also monthly they have events acknowledging all birthdays and holidays 😁😃
These worker fail my mom 3 years ago she died in their care. They failed to make sure she was clean, had the right medication and did not take off old medication that she no longer needed. They need to investigate this place. Her hemoglobin level was very low and the doctor was asking why? I'm sure her hemoglobin dropped again and they just didn't care. They didn't even offer to pay for her cause of death. Nor did they pay to have her body removed from Morgue. They told us we had to pay for everything in which she have been in state care. I'm sure they had Life Insurance on my mom!!!! Get your loved ones out of this place!!!!
I’ve only lived at cityview apartments for a month but every time I need help or assistance the office manager and her assistant is always available in a timely manner. I also love the amenities .. I’m not go to go on an on lol but I like it here because it adds value to my life… Thanks. Cityview!!!
Cityview nursing home had grown so much in the past two years, staff members are great, residents praise the facility about how safe they feel. My brother lives there and he absolutely love it. I would recommend highly them to others whose family has psych or skill needs.
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