Willow Creek Healthcare Center

The staff here have been exceptionally helpful and supportive. My friend has been in and out of hospital for the past year. At times, she can be at the very least,difficult. Priscilla and JoAnne in social services have been so incredibly helpful in helping us navigate the aspects of providing support services throughout. Also David, the charge nurse at station 3 has been a beacon of care. He demonstrates a gentle and proactive level of care and respect often lacking in similar environments. I must also mention Bobbie, her CNA who whom she mentions to be a spark of light in an often dim experience. Thank you to all of you for your genuine and unwavering dedication. Please know you are very much appreciated.

Go someplace else. My father received such poor care while at this facility that we would not recommend this to anyone. My mother stayed there for 12 hours every day just to make sure that he had what he needed. No response to pushing the bell for help. Would not recommend.

Where do I even begin? Esmeralda, the receptionist, is always professional and greets everyone with a warm smile. Visiting a medical office can be nerve-wracking, but her calm and friendly demeanor immediately puts you at ease. She truly creates a welcoming atmosphere from the moment you walk in.

From the hospital I chose from a list of at least 20 care facilities that was given to me at the hospital to look over and choose from. I'm glad I chose Willow Creek. I was there for about a week and I was very well taken care of. Clean facility and friendly staff. The nurses were great and my meds were given to me correctly and on time. All the staff was so friendly and I was even able to have my little chihuahua come visit me for a day which made us both so happy and I appreciate it so much that I was able to do this. I was given such good care at the rehab sessions and good tips on how to strengthen myself and take care of myself when I leave. Just would like to thank everybody and wish everybody well.

Terrible Experience at Willow Creek for My Grandma’s Rehab Our experience with Willow Creek has been incredibly disappointing. Most of the nurses don’t speak Spanish, making communication extremely difficult for my grandmother. It was nearly impossible to get ahold of anyone for updates—after calling the social worker repeatedly for 3 weeks about her discharge, I never received a call back. The nurses also failed to follow her proper diet plan, leading to her losing over 30 pounds in just the first two weeks. She’s been there for 2 months, and only recently was I able to speak to someone in person to get real answers. To make matters worse, we found a bed bug in her bed. The facility is unclean, poorly managed, and it’s clear many of the staff don’t care about the patients. I wouldn’t recommend this place to anyone looking for proper care for their loved ones.