Heritage Gardens Health Care Center

When I leave a review, I try hard to leave emotion out of the narrative but if you/loved-one need(s) 24/7 Skilled Nursing Care, this is not the place to go (at least not in my experience). Patients who are in need of regular attention, Elderly, diabetic, incontinent, recovering from surgery, may want to look elsewhere for care. Like most such facilities, The bad will be what you remember when witnessing negligence, complacency and slow unprofessional care, particularly with elderly loved ones. I try to remember that several patients need care/help and so things don't always get done quickly. But when a recovering bedridden patient lays in their own waste for several hours contaminating their surgical wound and medical needs persistently ignored, it's hard not to feel contempt. I found it incomprehensible that the staff who work with patients in this facility had absolutely no knowledge of wound care and how to care for older, limited strength/endurance patients. No bedside commodes for those, who are bedridden. My mother was discharged against doctor orders with Absolutely no plan for home care visits, no follow up, and a surgical wound that was so corrupted that she was forced in to another hospitalization. I feel that there are staff there that care, but overall they are either not trained for how to care for certain cases, or they are not Skilled Nurses. There are some staff who do make the effort to help patients, but in the end, that cannot make up for the overall shortage of professional doctoring and caregiving. I wanted to "love" this place, after all, my mother was sent here by the hospital with no option for a closer and better suited place for her benefit. REMEMBER, I learned the hard way that you do have a choice when a loved one or yourself is placed far from home, or in a facility that may not be best for all concerned. And if you have a choice, look to a better rated, better caring overall outfit.

On the date of discharge, my mother was released from this rehabilitation facility despite being physically unable to walk safely or manage stairs. She lacked sufficient leg strength to climb the ramp of the transport van, yet the discharge proceeded. During transport, she attempted to use her walker and fell from the ramp while the driver laughed instead of assisting her. Upon arriving home, she was unable to climb the stairs as she had previously warned the facility’s administrator multiple times. We were forced to contact the local fire department to help carry her safely into the home. My mother had informed the administrator on November 6, 2025, that returning home would be dangerous because she had only practiced stair climbing three times during her stay—all within the last eight days. Despite these clear safety concerns, staff told her there was “nothing medically wrong” with her and that she “needed to go.” This discharge violated basic patient safety and dignity standards. The facility’s actions demonstrated gross negligence, lack of compassion, and a failure to ensure a safe transition of care.

So, this is an early review as my mother’s son, who accompanied my mom to this facility. I won’t lie, when I first entered, I was very disappointed. The place looks/looked like it hadn’t been redone for 50 years. Brown/Orange curtains on windows, Orange walls, that appear to have been painted a LONG time ago, etc., you get the picture. It’s NOT very inviting, when thinking about a hospital/care facility setting. That said, the paperwork and initial check in was lengthy, but they were thorough, making sure she was properly situated, both with her belongings, and her physical self. They examined her entire body for any sores, rashes, etc., in order to fast track any possible issues, but also to document her condition upon her entry to the facility. The rooms appear to be Double Occupancy. She was placed in a room that had a patient from hell. This “neighbor” was up ALL night, hacking, coughing, and carrying on. One of the nurses warned my mother that this goes on every night. I immediately made a video recording of the situation, in case this became a situation that caused my mother to become ill, …which she did/does NOT Need right now. Not in her condition. She had just come out of Hip Repair Surgery, where the first trip to the operating room was a failure. She had to go back for a 2nd surgery, which changed the outlook for her. She must be bedridden for SIX weeks. No weight on her hips, and minimal Physical Therapy. Getting back the the review: This place does NOT bring an initial feeling of wow. It’s old, BUT, as of this very short experience, they know what they are doing, and put a great deal of effort to helping their patients. As well, the manager and other leaders are very knowledgeable of the system, and do seem to know what they are doing. My mother reported that the food so far is not bad, and that’s another plus. As time goes by, I will make changes to the review, particularly if there are important things to know! Right now, the coin’s in the air. No Heads , No Tails!

My mom was sent here after multiple falls at home for rehab. Her stay here was wonderful. They worked on getting her stronger as well as keeping her active in activities like bingo, which she enjoyed and we did too! The staff was attentive and kind. They know all the patients and take extra care to know what they like or don’t like. It gave us a lot of peace knowing she was in good hands. We are grateful she was ready to come home today .

The staff took amazing care of Emily - mom to me. Samantha, Carla, Peter, Joseph, and many more. The staff cares - much respect to the staff and thank you.