Brookside Healthcare Center

After a car accident and surgery at Loma Linda Univeristy Medical Center my mom was fortunate enough to spend several weeks at Brookside Healthcare Center - less than a mile from her home. The facility is clean, crisp, and organized. The staff were friendly, knowledgeable and helpful. I want to call out Carolina and Yoshi as particularly helpful. She had many great nurses and therapsits. Please extend our appreciation to everyone that was a part of my mom's recovery. Thank you!!

I thank Brookside for having several super employees help me thru the challenges and changes after breaking my hip, that I will name. First it's "Yoshie" Brooksides admissions coordinator who's helped me defuse problems and issues that I'm having to deal with! Yoshie is smart as a whip and I feel Yoshie really cares about me! Then there's your CNAs some in training one is Justice Thach she's wonderful Then there's your wonderful receptionist "Grace"! Grace has put up with my tempertantrums and has made me feel safe and listened to. Grace really knows her stuff and gives me direction especially if I'm pointed the wrong way! These gals are just the help and trust and need while I'm stuck in a hospital bed and can't walk yet. Thanks girls and thanks Brookside. IMPORTANT I'M ADDING Jocelyn Kile she's the absolute BEST nurse in this hospital SHE LISTENS and isn't reluctant to call "higher ups" when "I" (PATIENT) had a issue Jocelyn came thru with flying colors. I'm soon glad Brookside has Jocelyn Kile as my nurse she has saved my day several times. I thank God then I thank Brookside for giving such a wonderful caring nurse. I want to also add my CNA Muliaty who's perfect!

Brookside Care Center is the perfect place to go to get treatment i was in there for three months and everyone was so nice to me. Everybody there treated me with kindness and help me so much. I would really recommend this place to anybody and I became friends with alot of people will truly missed them. Thank you so much Brookside!

Mom passed away after being discharged. She was in a room with a couple of gals who had a pneumonia and she came home with bronchitis. Mom also has a very salty diet and when I asked if everything was okay there she'd add how night staff would pick on her. I asked her, "they pick on you mom?" She'd respond,"yes all the time! They pick on me." She said how in the middle of night, one night nurse had a laser red light beaming on her eyes." Mom was not getting enough exercise and also complained about being so sedentary in her bed. PT staff was awesome but Brookside is short on staff. Brookside was in the middle of construction when my mom was there and it was chaotic. My mom did enjoy the day staff and they were kind to her she said. However, place is disorganized as I bought so much water for her that the water ended up going missing. Be careful with having your parent here. I miss you mom and I'm very sorry your last days on earth were spent here.

There is no place like home. Brookside Healthcare Center staff are fair and provide the care and consideration a patient advocates and is pro-active for. Big ups to Janrus a.k.a "Jane" a CNA that does her best to provide care services to everyone she can. I found the majority of the staff friendly and careful. Thank you Brittany, Brittania, Ashley, Ashley, Kimberly, Saida, Christy, Alicia and the many CNAs' names I can't recall. The food is prepared well, most times, but the eggs at breakfast are frequent and frequently not prepared well. The kitchen can and will accommodate reasonable requests for alternative and or custom (pre-order) meals. House-keeping is regular and sanitary. Laundry is efficient. My clothing was always returned clean and quickly but I did hear of clothing that was not returned and or lost. However, they do encourage marking clothing w/permanent marker and will reimburse for lost or damaged clothing. I have to note that administrators were not always honest and I experienced and witnessed instances (somewhat trivial matters) where it sounded good but the claim was not the case. Thank you RNs Anton, Adrianna, Paige, Genesis, Angela, Joslyn and those names I can't recall. To the twins Grace and Hope. Physical therapists don't seem highly experienced nor enthusiastic about indepth, detailed, complicated rehabilitation, in my opinion but I am not a kinesiologist. Thank you all PT/OT for the encouragement and work I received and witnessed. Activity staff are friendly and enthusiastic about having simple 'break monotony' activities available. I am thankful for Brookside Healthcare Center services. I only recommend, you as a patient and or your family and friends, be aware and pro-active about the care program you want and need. I believe Brookside Healthcare Center staff and administrators are willing and capable to provide a high quality of services where you might find or believe they are lacking. Remember 'Team work makes the dream work.'