Pleasant View Communities
Pleasant View Communities
3.9 (32 reviews)
Skilled Nursing Facility • 92 Licensed Beds
Part of a CCRC
544 North Penryn Road, Manheim, PA
CMS Medicare Ratings
Overall
Inspection
Staffing
Quality
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Pleasant View Communities

Skilled Nursing Facility • 92 Licensed Beds
Part of a CCRC
544 North Penryn Road,
Manheim, PA
CMS Medicare Ratings
Overall
Inspection
Staffing
Quality
View details →
About

Pleasant View Communities – Medicare Certified Since 1989

Pleasant View Communities is a Medicare and Medicaid certified skilled nursing facility located in Manheim, Pennsylvania. This facility has been serving the community for 37 years. A Medicare-certified skilled nursing facility provides 24-hour nursing care, rehabilitation services, and assistance with activities of daily living for patients who need skilled nursing or rehabilitation services on a daily basis.

This facility is part of a Continuing Care Retirement Community (CCRC), which offers a continuum of care on a single campus—from independent living to assisted living to skilled nursing care. CCRC residents often have priority access to the skilled nursing facility and can transition between levels of care as their needs change without having to relocate to a new community.

This facility has 92 certified beds with a current occupancy rate of 97% (averaging 89 residents per day), which is very high. Skilled nursing facilities provide 24-hour nursing care for patients who need rehabilitation services after a hospital stay or ongoing care for chronic conditions. Services include skilled nursing, physical therapy, occupational therapy, speech therapy, and assistance with daily activities.

Staffing Levels: Based on CMS payroll data, this facility provides approximately 4.8 hours of total nursing care per resident per day (2.92 hours from CNAs, 1.11 hours from LPNs, 0.77 hours from RNs). Physical therapy staffing is 0.12 hours per resident per day. This represents above-average staffing compared to national benchmarks.

Medicare Quality Ratings: According to CMS, Pleasant View Communities has an overall quality rating of 5 out of 5 stars, which is much above average compared to other nursing homes nationwide. Individual category ratings are: health inspection: 4 stars, staffing: 5 stars, quality measures: 5 stars.

Medicare Coverage: Medicare covers skilled nursing facility care for up to 100 days following a qualifying hospital stay of at least 3 days. Days 1-20 are fully covered by Medicare, days 21-100 require a daily coinsurance payment. Many residents also use Medicaid, private insurance, or pay privately for long-term stays.

Questions to Ask: When visiting a nursing home, ask about: staff-to-resident ratios and RN coverage around the clock, how they handle medical emergencies, activities and therapy programs, how they communicate with families, their approach to falls prevention, and policies for managing resident complaints.

Visit Medicare Care Compare to view detailed ratings, inspection reports, staffing data, and compare this facility with others in the area.

Quality ratings and facility data are updated periodically by CMS. We recommend verifying current information at Medicare Care Compare.

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Local Comparison Snapshot

How Pleasant View Communities compares to 32 facilities in Lancaster, PA

Click a measure name to jump to details • Hover over for definitions

Measure
This Facility
Area Avg
Comparison
Overall Rating
Medicare 5-star rating
5
3.7
Quality Measures
Clinical outcomes & safety
5
3.7
Health Inspections
State survey results
4
3.5
Staffing
Nurse-to-resident ratio
5
3.7
Staffing Hours (per resident/day)
RN Hours
Registered nurses
0.77 hrs
0.82 hrs
LPN/LVN Hours
Licensed practical nurses
1.11 hrs
1.05 hrs
CNA Hours
Certified nursing assistants
2.92 hrs
2.48 hrs
Total Nursing Hours
CNA + LPN + RN combined
4.80 hrs
4.35 hrs
Agency/Contractor Usage
Lower agency use often indicates more stable, consistent care
RN Agency Use
% of RN hours from contractors
4.1 %
7.1 %
LPN/LVN Agency Use
% of LPN hours from contractors
14.9 %
14.7 %
CNA Agency Use
% of CNA hours from contractors
11.9 %
10.7 %
Staff Stability & Occupancy
Staff Turnover
Annual nursing staff turnover
41 %
44 %
Occupancy Rate
Percentage of beds filled
97 %
84 %
Financial Estimate
Based on CMS Cost Report data (for reference only)
Est. Daily Rate
Average cost per day
$427
$489
Estimate Only: This figure is calculated from cost reports and is for informational purposes only. Actual rates vary significantly. See details or contact the facility.
Better than Area
Near Average
Below Area Average

Data from CMS Medicare Compare and Payroll-Based Journal. Area averages based on 32 facilities in Lancaster, PA.
Ratings and staffing data typically reflect the most recent quarterly reporting period available.

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Medicare Star Ratings

Official CMS ratings based on health inspections, staffing, and quality measures

Data as of December 2025

What do Medicare star ratings measure?
Medicare rates nursing homes on a 1-5 star scale based on three key areas: health inspection results, staffing levels, and quality measures like falls and infections.
How often are ratings updated?
CMS updates nursing home ratings monthly. Ratings can change based on new inspection results, staffing data from payroll records, and clinical quality outcomes.
Overall Rating
5/5
Quality Measures
5/5
Health Inspections
4/5
Staffing
5/5

Star Ratings History

Quarterly performance from 2013-2026

View on Medicare.gov
Overall
Health Inspections
Quality
Staffing
Source: Centers for Medicare & Medicaid Services

How Does This Facility Compare?

Compared to 32 other nursing homes in Lancaster, PA

Why compare to local facilities?
Local comparisons account for regional staffing markets and demographics. A facility performing above local averages often indicates strong management and quality care relative to area standards.
Pleasant View Communities
Lancaster, PA Average

Based on CMS Medicare star ratings. Higher ratings indicate better performance.

Staffing Hours per Resident Day

Pleasant View Communities
Lancaster, PA Average

Staffing data from CMS Payroll-Based Journal. Higher hours generally indicate more direct care time.

Staff Turnover Rate

Pleasant View Communities
Lancaster, PA Average

Lower turnover rates generally indicate a more stable workforce and better continuity of care.

Agency/Contract Staff Usage

Pleasant View Communities
Lancaster, PA Average

Lower agency usage often indicates better staff retention. High agency rates (>30%) may suggest staffing challenges.

Agency Staff Trends

Historical agency/contract staff usage by role

What does agency usage indicate?
Agency/contract staff fill temporary staffing gaps. Lower percentages typically indicate a stable, permanent workforce. Facilities with consistently high agency usage (>30%) may face staff retention challenges, though temporary spikes can occur during seasonal illness or transitions.
CNA
LPN
RN

Data from CMS Payroll-Based Journal (PBJ). Agency % = contractor hours / total hours.

Direct Care Staffing

Average minutes of direct nursing care per resident per day

Data as of December 2025

Understanding staffing levels: Higher staffing is associated with better quality outcomes. Research suggests around 4.1 hours of total nursing care per resident per day as a quality benchmark. Compare this facility's staffing to local averages to assess relative care levels.
175
minutes/day
CNAs
Certified Nursing Assistants
67
minutes/day
LPNs
Licensed Practical Nurses
46
minutes/day
RNs
Registered Nurses
7
minutes/day
PTs
Physical Therapists

Staffing Trends

Direct care minutes per resident per day

CNAs
LPNs
RNs
PTs
Source: Centers for Medicare & Medicaid Services

Occupancy Rate History

Average daily residents as a percentage of certified beds

Understanding occupancy: Higher occupancy can indicate strong community reputation and demand. Very low occupancy may affect financial stability, while extremely high occupancy could mean limited bed availability.
Pleasant View Communities
Lancaster, PA Average (83.8%)

Data from CMS Provider Info files. Occupancy = Average Residents per Day / Certified Beds.

Staff Turnover History

Annual percentage of nursing staff who left the facility

Data as of December 2025

Understanding turnover: Lower turnover rates generally indicate a more stable workforce and better continuity of care. High turnover can affect care quality and resident relationships. The national average for nursing homes is around 50-60%.
All Nursing Staff
Registered Nurses (RN)
Area Average

Data from CMS Payroll-Based Journal. Turnover = staff who left during the year / total staff.

Average Daily Rate

Average daily charge for care at this facility

Based on CMS Cost Report data (inpatient revenue ÷ total patient days)

FY 2023 Daily Rate
$427
per resident per day
Compared to 32 facilities in your area
Below local median ($489)
Daily Rate Trend (2018-2023)
Contact Facility for Actual Rates
This figure is an average calculated from cost reports and is for informational purposes only. Actual rates vary significantly based on level of care needed, room type, payer source (Medicare, Medicaid, private pay), and other factors. Please contact the facility directly for current pricing and availability.
How This Is Calculated
This average daily rate is calculated from CMS Cost Reports by dividing total inpatient revenue by total patient days. It represents an average across all payers and care levels. Higher rates may indicate more intensive care, specialized services, or regional cost factors.

Data Source: Financial data from CMS Skilled Nursing Facility Cost Reports. Data typically lags 1-2 years. This information is for educational purposes only and should not be the sole basis for financial or care decisions. CareListings does not guarantee accuracy.

Financial Health

Comprehensive financial indicators from CMS Cost Reports

Data from fiscal year 2023 (most recent available - cost report data lags ~2 years)

Nonprofit Facility Part of CCRC

Financial Summary

Metric This Facility Local Median Comparison
Operating Margin
Profitability ratio
-68% -11% Below
Net Income
Annual profit or loss
$-297,163 $102,443.5 Below
Staff Cost per Resident
Daily salary expense per resident
$211/day $209/day Higher
Occupancy Rate
Bed utilization percentage
97% 85% Higher
Est. Daily Rate
Average revenue per patient day
$427/day $489/day Lower
Total Beds
Licensed bed capacity
92 105 Smaller

Local comparisons based on 32 skilled nursing facilities in the Lancaster, PA metro area

Revenue & Expenses

Net Patient Revenue
After adjustments & allowances
$17,939,517
Operating Expenses
Total operating costs
$30,229,532
Total Salaries
Staff compensation
$11,204,659
Contract Labor
Agency & temp staff
$1,391,726

Payer Mix

Medicare
3%
Medicaid
26%
Private Pay & Other
72%

Operating Margin Trend (2018-2023)

Understanding Financial Health
Operating Margin: Percentage of revenue remaining after operating costs. Positive = profitable operations.
Staff Investment: Higher spending per resident often correlates with better care quality.
Payer Mix: Shows revenue sources. Higher Medicare % typically means more post-acute/rehab care; higher Medicaid % indicates more long-term care residents.
Nonprofit/Government: May operate with lower margins while still providing quality care due to community mission.

Data Source: All financial data on this page comes from CMS Skilled Nursing Facility Cost Reports submitted by the facility to the Centers for Medicare & Medicaid Services. This information is provided for educational purposes only and should not be the sole basis for any financial or care decisions. Cost report data typically lags 1-2 years. CareListings does not guarantee the accuracy of this data.

Who Stays Here

Breakdown of residents by payment type

Based on fiscal year 2023 cost report data

Total Days
53,018
Medicare
Short-term skilled nursing
3%
Medicaid
Long-term care residents
26%
Private Pay / Other
Self-pay, insurance, VA
72%
Higher Medicare %
Indicates more short-term rehabilitation residents. Medicare typically covers up to 100 days of skilled nursing care after a hospital stay.
Higher Medicaid %
Indicates more long-term care residents. Medicaid covers nursing home care for those who qualify financially.

Average Length of Stay

How long residents typically stay at this facility

Based on fiscal year 2023 cost report data

Overall Average
206.14
days
Medicare Stays
29.48
days
Medicaid Stays
644.67
days
Total Admissions
149
Total Discharges
182
Medicare (Short-Term)
Medicare covers skilled nursing for rehabilitation after a hospital stay. Typical stays are 20-30 days for recovery from surgery, stroke, or illness.
Medicaid (Long-Term)
Medicaid covers long-term nursing home care for those who qualify. Many residents stay months or years, receiving ongoing daily care and support.

Services

Comprehensive skilled nursing services, rehabilitation programs, and medical care in MANHEIM

Join Our Caring Team

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Reviews

3.9 (32 reviews)
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E E's profile photo
E E a week ago

Skilled nursing section is a ridiculously expensive disappointment. We were under extreme pressure to find a facility for our parent, and the unscrupulous admissions director at the time quoted us a price about twice the going rate, implying we could "take it or leave it". Pros: Beautiful, clean and modern facility. Great food. But the cons cancel out all of it. The bureacracy when dealing with these people is beyond description. Lazy overpaid bureacrats don't answer calls, everything goes to voicemail, they rarely respond, and when they do, it's lip service. The nursing: there's a grand total of one beleagured nurse that cares, and the ones above & below her are awful. Countless expensive hearing aids were "lost", and the director refused to reimburse, so we had to replace them at our expense. Good (not cheap) watches that disappeared were blamed on another patient. Dehydration sent our parent to the hospital not long after admission. They refuse to ensure the patients stay hydrated because we were told directly that placing water in front of a dementia patient is the extent of their responsibility. Nurse turnover is very high, and you only see a couple nurses who stay for long. Avoid this trainwreck at any cost. Edit: Your response below absolutely confirms your red tape do-nothing bureaucracy. Does anyone reading it believe the management would do anything positive, of substance, other than shuffle papers and lip-service? Laughable if it weren't sad.

Pam Hoffman's profile photo
Pam Hoffman 5 months ago

We love living at Pleasant View Communities! The facilities are convenient, residents are a priority, staff is extremely patient and resourceful, and our neighbors very welcoming and friendly. Plus, lots of opportunities to learn and grow, and get imvolved.

Jack F's profile photo
Jack F a year ago

My wife and I have been Pleasant View residents for over two years. We made the move after a great deal of thought and planning and we have no doubt that we made the right decision. We looked at five other communities in the area and Pleasant View was clearly the best option for our needs and interests. Among the many benefits for us are the beautiful country setting, the professional and caring staff, the fitness center and walking trails, the smaller close-knit community as well as the many friends we have made since coming here. We recommend Pleasant View without reservation.

Marlin Gibble's profile photo
Marlin Gibble a year ago

Jeanne & I feel deeply connected with the Pleasant View Community. Each day our friendships grow stronger, both with residents and employees. We absolutely love it here. This is our home. It's where we want to live and want to be. It gives us a great sense of purpose and belonging that we can contribute to making this a vibrant home for others as well.

Catherin Simons's profile photo

We moved in 3 months ago to independent living at PV and are so happy we moved here. The staff has been so helpful and pleasant, and the resident community is so friendly.. I have taken our dog to visit residents in the skilled nursing building and have been impressed with the care and attention. Best choice we could have made for our later years!

View All 32 Google Reviews

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