Mercy Health Services
Mercy Health Services – Medicare Certified Since 1988
Mercy Health Services is a Medicare and Medicaid certified skilled nursing facility located in Milwaukee, Wisconsin. This is a for profit - corporation facility that has been serving the community for 38 years. A Medicare-certified skilled nursing facility provides 24-hour nursing care, rehabilitation services, and assistance with activities of daily living for patients who need skilled nursing or rehabilitation services on a daily basis.
This facility has 60 certified beds with a current occupancy rate of 69% (averaging 42 residents per day), which is below average. Skilled nursing facilities provide 24-hour nursing care for patients who need rehabilitation services after a hospital stay or ongoing care for chronic conditions. Services include skilled nursing, physical therapy, occupational therapy, speech therapy, and assistance with daily activities.
Staffing Levels: Based on CMS payroll data, this facility provides approximately 3.83 hours of total nursing care per resident per day (1.99 hours from CNAs, 0.94 hours from LPNs, 0.9 hours from RNs). Physical therapy staffing is 0.02 hours per resident per day.
Medicare Quality Ratings: According to CMS, Mercy Health Services has an overall quality rating of 3 out of 5 stars, which is average compared to other nursing homes nationwide. Individual category ratings are: health inspection: 3 stars, staffing: 2 stars, quality measures: 2 stars.
Medicare Coverage: Medicare covers skilled nursing facility care for up to 100 days following a qualifying hospital stay of at least 3 days. Days 1-20 are fully covered by Medicare, days 21-100 require a daily coinsurance payment. Many residents also use Medicaid, private insurance, or pay privately for long-term stays.
Questions to Ask: When visiting a nursing home, ask about: staff-to-resident ratios and RN coverage around the clock, how they handle medical emergencies, activities and therapy programs, how they communicate with families, their approach to falls prevention, and policies for managing resident complaints.
Visit Medicare Care Compare to view detailed ratings, inspection reports, staffing data, and compare this facility with others in the area.
Quality ratings and facility data are updated periodically by CMS. We recommend verifying current information at Medicare Care Compare.
Local Comparison Snapshot
How Mercy Health Services compares to 58 facilities in Milwaukee-Waukesha, WI
Click a measure name to jump to details • Hover over ⓘ for definitions
Data from CMS Medicare Compare and Payroll-Based Journal. Area averages based on 58 facilities in Milwaukee-Waukesha, WI.
Ratings and staffing data typically reflect the most recent quarterly reporting period available.
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Medicare Star Ratings
Official CMS ratings based on health inspections, staffing, and quality measures
Data as of March 2026
Star Ratings History
Quarterly performance from 2013-2026
How Does This Facility Compare?
Compared to 58 other nursing homes in Milwaukee-Waukesha, WI
Based on CMS Medicare star ratings. Higher ratings indicate better performance.
Staffing Hours per Resident Day
Staffing data from CMS Payroll-Based Journal. Higher hours generally indicate more direct care time.
Staff Turnover Rate
Lower turnover rates generally indicate a more stable workforce and better continuity of care.
Agency/Contract Staff Usage
Lower agency usage often indicates better staff retention. High agency rates (>30%) may suggest staffing challenges.
Agency Staff Trends
Historical agency/contract staff usage by role
Data from CMS Payroll-Based Journal (PBJ). Agency % = contractor hours / total hours.
Direct Care Staffing
Average minutes of direct nursing care per resident per day
Data as of March 2026
Staffing Trends
Direct care minutes per resident per day
Occupancy Rate History
Average daily residents as a percentage of certified beds
Data from CMS Provider Info files. Occupancy = Average Residents per Day / Certified Beds.
Staff Turnover History
Annual percentage of nursing staff who left the facility
Data as of March 2026
Data from CMS Payroll-Based Journal. Turnover = staff who left during the year / total staff.
Average Daily Rate
Average daily charge for care at this facility
Based on CMS Cost Report data (inpatient revenue ÷ total patient days)
Data Source: Financial data from CMS Skilled Nursing Facility Cost Reports. Data typically lags 1-2 years. This information is for educational purposes only and should not be the sole basis for financial or care decisions. CareListings does not guarantee accuracy.
Financial Health
Comprehensive financial indicators from CMS Cost Reports
Data from fiscal year 2023 (most recent available - cost report data lags ~2 years)
Staff Investment: Higher spending per resident often correlates with better care quality.
Payer Mix: Shows revenue sources. Higher Medicare % typically means more post-acute/rehab care; higher Medicaid % indicates more long-term care residents.
Nonprofit/Government: May operate with lower margins while still providing quality care due to community mission.
Data Source: All financial data on this page comes from CMS Skilled Nursing Facility Cost Reports submitted by the facility to the Centers for Medicare & Medicaid Services. This information is provided for educational purposes only and should not be the sole basis for any financial or care decisions. Cost report data typically lags 1-2 years. CareListings does not guarantee the accuracy of this data.
Who Stays Here
Breakdown of residents by payment type
Based on fiscal year 2023 cost report data
Average Length of Stay
How long residents typically stay at this facility
Based on fiscal year 2023 cost report data
Services
Comprehensive skilled nursing services, rehabilitation programs, and medical care in MILWAUKEE
Join Our Caring Team
We're always looking for compassionate individuals who are dedicated to providing exceptional care for our residents. Explore career opportunities at Mercy Health Services.
Current Job Openings
Reviews
Mercy rehab staff have provided over 20 years of compassionate and supportive care for my friend Donald. He was born with cerebral palsy and as he aged his mobility declined. He required total assist. He recently died at age 88 after going back to Mercy with Hospice services after a brief hospital stay. The relief on his face when he got back to Mercy was priceless. Thank You to the wonderful staff of over 20 years at Mercy and for North Shore Hospice these past few weeks. I recommend Mercy Rehab for their outstanding care and compassion. **** Margaret is an Angel.
Just not a nice place for your love one to go to. I had a very bad experiences there. My husband was send there for rehabilitation barely got therapy, every day, I went there his clothes were missing . He caught a bowel movement infection that made him sick to end back up in the Emergency fighting for his life. He has been in this place for a month (August 2, - August 29, 2024),without proper care. They have too many patients, not enough staff members to go around. You do have some nice nurses, and a handful of other staff members that do care about the people that is there . Always investigated or visit the facility before putting your love one in.
***BEWARE*** DO NOT BRING YOUR LOVE ONE HERE! This Place Is Very Disrespectful Unsanitary, just to Name a Few things. 3rd Shift (All) Worker's Do Not Do Thier JOBS. Over and Under Medicaid the Patients! Your Love One Will Have Bedsores......This place is A NIGHTMARE PLEASE YOU BEEN WARNED! ⚠️ 3/14/2025
My father was taken to this place until he gained his ability to walk again. Let me tell you, this place is horrible. The staff attends to the patients when they feel up to it. My father asks for food and he waits up to an hour for staff to finally care enough to give him any. Now my family has resorted to bringing in our own food to him. They also take his clothing without permission and wash them when we clearly told staff at the front desk that we would be washing his clothing. The most infuriating part of this is that they never return his clothing unless he goes to reclaim them HIMSELF. Like I said, he can't walk so how is he supposed to get his stuff? So then he's left with little to no clothing. I'm not expecting this place to have quality food and hospitality, but at least hire staff that is willing to help the elderly. I actually feel bad putting him in this place. Never again.
Employees are friendly and informative. The place is clean and the decor is pleasing to the eyes. The food smells wonderful. When I can't get there, they answer and respond to all my phone calls. So far my experience with Mercy is positive.
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