Heart Homes at Bay Ridge I

We moved my father-in-law to Heart Homes almost three years ago. We had no bad experiences with them at all. They communicated whenever he needed anything, about his medications, when the doctor saw him, everything. We never found his room or bathroom in any state of disarray or unclean. He was dressed whenever we went and we never saw any other of the residents in a bad way either. He was on the memory care side but still communicated with us and was happy and content whenever we saw him. While it is true that Heart Homes doesn't have a lot of extra "bells and whistles", the place was always clean and the residents cared for. I watched on many occasions the staff taking extra care of a resident, and not when they knew I saw. If you look at social media, there are many pictures of activities they did do. Sadly, Covid brought a halt to everything but they also got most, if not all, of the residents safely through the beginning and arranged for the vaccines as soon as possible for each resident, with family permission. There are still mitigation requirements in place to continue to keep residents safe. We just lost my father-in-law and more than one of the staff were crying in his room along with us. That to us was the final testament to how much they cared for him.

Heart Homes is welcoming sort of place, very well managed and well kept. My father had dementia, as he became worse we were unable to provide the level of care he needed at home. It was touching how they took care of their residents, one resident was very bonded with his dog and when he moved in they also welcomed his dog. Who does that? Heart Homes made an awful experience easier and better.

I would like to inform those who are thinking of this assisted living home to look at the not so clean facility, the limited number of workers, and how activities are lacking. We had an appointment on Mother's Day and there was no special effort made for this holiday. Our Mom has been in need of her hearing aides which were not given to her during the CoVid pandemic. We had to have them serviced since they had not been plugged in for weeks... I would not suggest this place for a loved one.

Last evening, families of residents were invited to celebrate Thanksgiving with their loved ones. We had a great time! A big thank you to the staff that prepared the tasty dinner and the entertainment who interacted with residents. Lots of laughs and good memories.

Terrible service. Outdated building and management. Rough on patients! Will NEVER send a family here again!