Client Care Rapid Response Specialist

About the Role A Place At Home – Towson is hiring a Client Care Rapid Response Specialist (Lead Caregiver/Rapid Response). This hybrid role combines hands-on caregiving with office support to ensure clients receive consistent, compassionate care while helping with scheduling, onboarding, and caregiver engagement. Key Responsibilities Client Care & Rapid Response Coverage • Provide in-home care services on short notice (emergencies, callouts, • schedule changes). • Maintain flexibility and readiness to travel within the local service area. • Observe and report changes in client condition, communicating effectively • with the office team. • New Caregiver & Client Onboarding • Lead caregiver orientations and mentor new team members in the field. • Assist with onboarding new clients, including initial care visits and home • safety walkthroughs. • Scheduling & Operational Support • Collaborate with the scheduling team to fill open shifts and manage last minute changes. • Support office staff in coordinating caregiver schedules to ensure proper o coverage and client satisfaction. Recruiting & Retention Assistance • Participate in caregiver recruiting efforts, including job fairs and interviews. • Support caregiver engagement and retention by providing field feedback and • recognizing team performance. • Training & Administrative Development • Cross-train with office staff in documentation, scheduling software, and HR • processes. • Participate in internal training on compliance, client service excellence, and • operational efficiency. • Perform on-call duties, including answering after-hours calls from caregivers • and clients. Compensation & Benefits • Base Pay: $18.00/hr ($38,000 annually) • On-Call Pay: $50/weekend • Total Compensation: up to ~$41,165 annually • Vacation/PTO: 2 weeks paid, accrual up to 80 hours first year • Medical Insurance Stipend: 40% of premium (max $175/month after 90 days) • Additional Benefits: Paid training, growth opportunities, flexible scheduling, occasional remote work Schedule • General: Monday–Friday, 8:00 am – 5:00 pm (with flexibility for evenings/weekends) • Field-based with office support at Towson, MD 21204 Requirements • Compassionate caregiver with flexibility to respond quickly to client needs • Strong communication and organizational skills • Willingness to travel within the Baltimore County service area • Interest in leadership and administrative growth • Completion of 90-day probationary period