Bear Valley Community Hospital
Bear Valley Community Hospital
3.0 (155 reviews)
Skilled Nursing Facility • 21 Licensed Beds
Hospital-Based
41870 Garstin Rd, Big Bear Lake, CA
CMS Medicare Ratings
Overall
Inspection
Staffing
Quality
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Bear Valley Community Hospital

Skilled Nursing Facility • 21 Licensed Beds
Hospital-Based
41870 Garstin Rd,
Big Bear Lake, CA
CMS Medicare Ratings
Overall
Inspection
Staffing
Quality
View details →
About

Bear Valley Community Hospital – Medicare Certified Since 1991

Bear Valley Community Hospital is a Medicare and Medicaid certified skilled nursing facility located in Big Bear Lake, California. This facility has been serving the community for 35 years. A Medicare-certified skilled nursing facility provides 24-hour nursing care, rehabilitation services, and assistance with activities of daily living for patients who need skilled nursing or rehabilitation services on a daily basis.

This is a hospital-based skilled nursing facility, meaning it operates within or adjacent to a hospital. Hospital-based SNFs typically provide access to hospital services, specialists, and advanced diagnostic equipment, making them well-suited for patients with complex medical needs or those requiring close physician oversight during recovery.

This facility has 21 certified beds with a current occupancy rate of 85% (averaging 18 residents per day), which is high. Skilled nursing facilities provide 24-hour nursing care for patients who need rehabilitation services after a hospital stay or ongoing care for chronic conditions. Services include skilled nursing, physical therapy, occupational therapy, speech therapy, and assistance with daily activities.

Staffing Levels: Based on CMS payroll data, this facility provides approximately 6.83 hours of total nursing care per resident per day (4.26 hours from CNAs, 1.32 hours from LPNs, 1.25 hours from RNs). Physical therapy staffing is 0.01 hours per resident per day. This represents above-average staffing compared to national benchmarks.

Medicare Quality Ratings: According to CMS, Bear Valley Community Hospital has an overall quality rating of 4 out of 5 stars, which is above average compared to other nursing homes nationwide. Individual category ratings are: health inspection: 3 stars, staffing: 5 stars, quality measures: 3 stars.

Medicare Coverage: Medicare covers skilled nursing facility care for up to 100 days following a qualifying hospital stay of at least 3 days. Days 1-20 are fully covered by Medicare, days 21-100 require a daily coinsurance payment. Many residents also use Medicaid, private insurance, or pay privately for long-term stays.

Questions to Ask: When visiting a nursing home, ask about: staff-to-resident ratios and RN coverage around the clock, how they handle medical emergencies, activities and therapy programs, how they communicate with families, their approach to falls prevention, and policies for managing resident complaints.

Visit Medicare Care Compare to view detailed ratings, inspection reports, staffing data, and compare this facility with others in the area.

Quality ratings and facility data are updated periodically by CMS. We recommend verifying current information at Medicare Care Compare.

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Local Comparison Snapshot

How Bear Valley Community Hospital compares to 108 facilities in Riverside-San Bernardino-Ontario, CA

Click a measure name to jump to details • Hover over for definitions

Measure
This Facility
Area Avg
Comparison
Overall Rating
Medicare 5-star rating
4
3.4
Quality Measures
Clinical outcomes & safety
3
4
Health Inspections
State survey results
3
3.2
Staffing
Nurse-to-resident ratio
5
2.7
Staffing Hours (per resident/day)
RN Hours
Registered nurses
1.25 hrs
0.52 hrs
LPN/LVN Hours
Licensed practical nurses
1.32 hrs
1.41 hrs
CNA Hours
Certified nursing assistants
4.26 hrs
2.56 hrs
Total Nursing Hours
CNA + LPN + RN combined
6.84 hrs
4.49 hrs
Agency/Contractor Usage
Lower agency use often indicates more stable, consistent care
RN Agency Use
% of RN hours from contractors
0 %
1.4 %
LPN/LVN Agency Use
% of LPN hours from contractors
0 %
1.5 %
CNA Agency Use
% of CNA hours from contractors
29 %
2.4 %
Staff Stability & Occupancy
Staff Turnover
Annual nursing staff turnover
58 %
39 %
Occupancy Rate
Percentage of beds filled
85 %
90 %
Better than Area
Near Average
Below Area Average

Data from CMS Medicare Compare and Payroll-Based Journal. Area averages based on 108 facilities in Riverside-San Bernardino-Ontario, CA.
Ratings and staffing data typically reflect the most recent quarterly reporting period available.

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Medicare Star Ratings

Official CMS ratings based on health inspections, staffing, and quality measures

Data as of December 2025

What do Medicare star ratings measure?
Medicare rates nursing homes on a 1-5 star scale based on three key areas: health inspection results, staffing levels, and quality measures like falls and infections.
How often are ratings updated?
CMS updates nursing home ratings monthly. Ratings can change based on new inspection results, staffing data from payroll records, and clinical quality outcomes.
Overall Rating
4/5
Quality Measures
3/5
Health Inspections
3/5
Staffing
5/5

Star Ratings History

Quarterly performance from 2013-2026

View on Medicare.gov
Overall
Health Inspections
Quality
Staffing
Source: Centers for Medicare & Medicaid Services

How Does This Facility Compare?

Compared to 108 other nursing homes in Riverside-San Bernardino-Ontario, CA

Why compare to local facilities?
Local comparisons account for regional staffing markets and demographics. A facility performing above local averages often indicates strong management and quality care relative to area standards.
Bear Valley Community Hospital
Riverside-San Bernardino-Ontario, CA Average

Based on CMS Medicare star ratings. Higher ratings indicate better performance.

Staffing Hours per Resident Day

Bear Valley Community Hospital
Riverside-San Bernardino-Ontario, CA Average

Staffing data from CMS Payroll-Based Journal. Higher hours generally indicate more direct care time.

Staff Turnover Rate

Bear Valley Community Hospital
Riverside-San Bernardino-Ontario, CA Average

Lower turnover rates generally indicate a more stable workforce and better continuity of care.

Agency/Contract Staff Usage

Bear Valley Community Hospital
Riverside-San Bernardino-Ontario, CA Average

Lower agency usage often indicates better staff retention. High agency rates (>30%) may suggest staffing challenges.

Agency Staff Trends

Historical agency/contract staff usage by role

What does agency usage indicate?
Agency/contract staff fill temporary staffing gaps. Lower percentages typically indicate a stable, permanent workforce. Facilities with consistently high agency usage (>30%) may face staff retention challenges, though temporary spikes can occur during seasonal illness or transitions.
CNA
LPN
RN

Data from CMS Payroll-Based Journal (PBJ). Agency % = contractor hours / total hours.

Direct Care Staffing

Average minutes of direct nursing care per resident per day

Data as of December 2025

Understanding staffing levels: Higher staffing is associated with better quality outcomes. Research suggests around 4.1 hours of total nursing care per resident per day as a quality benchmark. Compare this facility's staffing to local averages to assess relative care levels.
255
minutes/day
CNAs
Certified Nursing Assistants
79
minutes/day
LVNs
Licensed Vocational Nurses
75
minutes/day
RNs
Registered Nurses
1
minutes/day
PTs
Physical Therapists

Staffing Trends

Direct care minutes per resident per day

CNAs
LVNs
RNs
PTs
Source: Centers for Medicare & Medicaid Services

Occupancy Rate History

Average daily residents as a percentage of certified beds

Understanding occupancy: Higher occupancy can indicate strong community reputation and demand. Very low occupancy may affect financial stability, while extremely high occupancy could mean limited bed availability.
Bear Valley Community Hospital
Riverside-San Bernardino-Ontario, CA Average (89.7%)

Data from CMS Provider Info files. Occupancy = Average Residents per Day / Certified Beds.

Staff Turnover History

Annual percentage of nursing staff who left the facility

Data as of December 2025

Understanding turnover: Lower turnover rates generally indicate a more stable workforce and better continuity of care. High turnover can affect care quality and resident relationships. The national average for nursing homes is around 50-60%.
All Nursing Staff
Registered Nurses (RN)
Area Average

Data from CMS Payroll-Based Journal. Turnover = staff who left during the year / total staff.

Services

Comprehensive skilled nursing services, rehabilitation programs, and medical care in BIG BEAR LAKE

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Reviews

3.0 (155 reviews)
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Louie Cardenas's profile photo
Louie Cardenas a week ago

Been there a few times and gotta say how I’ve never had in issue or felt unwelcome but this last time. was the worst experience I’ve had. Came to the Er as I had hurt myself and gotta say the lady’s at the counter for the Er where some of the worst, rude entitle lady’s I’ve ever dealt with. They were more worried about scrolling through social media than working and helping people. Plus they were very rude and unhelpful. Like you work at a hospital , you should have a bit more compassion and sympathy. These girls should not be working in a hospital. Especially the younger skinny white girl. She sees working as social outing. Very rude, unfriendly uncaring entitled little staff.

Dante Skillz's profile photo
Dante Skillz 4 months ago

Disgusting experience. Came in with a sharp, severe pain with what was suspected to be a hernia (which comes from statements provided to me at other hospitals). Left with a "strained muscle". My first visit here they told me to come back if I experience nausea or vomiting. I come back in two days for nausea and weakness. They did 0 extra checks like a CT scan or an ultrasound. Left with a paper that said to visit my primary care doctor. Ridiculous. Please don't come here for emergencies, I fear this location could put lives in jeopardy. They do not take patients' testimony seriously.

Doug McDaniel's profile photo
Doug McDaniel 4 months ago

🙏🏻🙏🏻🙏🏻 Shout out of thanks to the folks at BVCH who have stepped up to take care of my mom there many times, especially Nurse Hanna, Eileen and case worker Tracy who have been invaluable to her care. EVERY single time mom has been in trouble, the caring professionals at Bear Valley have not only delivered terrific care but helped so much communicating with us and assuring she gets the best possible care after her visit there. ⭐️⭐️⭐️⭐️⭐️

TRUCKER D's profile photo
TRUCKER D 4 months ago

If I didn't have to give a star, it would have zero. This is the most judgmental hospital i've ever been to. If you're in the helping profession, you're supposed to help everybody. And treat everyone with dignity and respect, unfortunately, if you don't have the right appearance, or you're the wrong color. You do not get treated with respect, they won't help you.Why are they even here. You might as well go to Loma Linda, because that's where they send everybody anyways because they're a useless hospital.the nurses are all hateful and ugly to patients and their family members. If you don't have to, don't go there. If they treat you bad file a complaint

Joey Shear Love M's profile photo
Joey Shear Love M 4 months ago

BEAR VALLEY COMMUNITY HOSPITAL 5STARS ACROSS THE BOARD! From the moment I called in for help BRYAN answered the phone I felt his sympathy and willingness to help me. He did my intake with ease and made me feel there was hope. I was offered a bed in the substance abuse detox area the very next day. I then met Charlene and 1 other gal (forgive me for forgetting her name) upon arrival at the ER. again compassion and care was all I received. I felt like I was in the right place at the right time. I was called back and met with Erik for vitals and I was feeling very nervous , shaky, emotional and just all over the place. But I felt like I had chosen the right path. I was admitted and sat on a waiting bed for no more than an hour before I was transferred to my room. I was explained every second on what was happening and why. My nurse lexi RN and my CNA jesseca were amazing!!!!!! They took care of me and made sure I felt safe and secure, they administered my medication and I felt like I was somewhere that people genuinely cared. I didn’t feel alone. My night RN mark was super amazing as well! He was so gentle and kept the atmosphere and energy exactly where it should be! AMAZING NURSE MARK IS! After my first night on my second day I had Candace and jesseca (again) and I was taken care of with absolutely no problems. They treated me with respect and dignity. There is another CNA that is amazing she has reddish hair and she was running around that hall like I’ve never seen any nurse do, she even took me for a walk to the cafeteria to get me off the bed!!!! (Please forgive me for forgetting her name!!!) my second night RN was CHRISTY! She was such a wonderful and caring nurse, god bless her heart!!!! She helped me with everything!!!! On my last day My RN Hannah made my life feel normal again, she is a godsend. I thank all of my nurses and cna’s for all they do. I appreciate each one of them from the bottom of my heart!!!! If you or someone you know needs help and is ready to accept the help GO HERE!!!!! I LOVE BEAR VALLEY COMMUNITY HOSPITAL

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