Kensington Healthcare Center

I would rate this establishment a minus 10 if possible. This place was recommended to me. Before I chose them I met with the administrator and director. I was lead on what seemed to be a great tour while hearing great news about the place. The building is very old and smell of strong urine. That should have been a red flag, however I choose to continue with the tour. Upon getting to the floor my love one would be stay on. The smell was better and the room was decent. After meeting the physical therapy team i knew that was the place for him. After about a week my love one was having issue with the nurses on his floor. Not coming to assist with his needs for hours at a time. I would call the nurse station only for the phone to constantly ring. I started popping up almost everyday. There would be patients sitting in and roaming the hallways. There was issues with other patients going in my love ones room. The nurses would be crowded around the desk laughing and joking as if there was no job to be done. I had to bathe my love one on several occasions while the nurses were still on duty. My love one had to have a catheter because he wasn't able to get to the restroom on his own. After a few days I noticed the urine in the catheter line was really dark and brought it to the head nurses attention. Asking them to check for any infection. The assured me it would be handled. Few days later my love one is constantly telling them that his stomach was in so much pain. At the same time the head nurse is calling telling me that my love one is faking being sick so he doesn't have to do physical therapy and he's not eating. After talking to my love one I told him I'd be there first thing in the morning. Before I could get up the next morning. The head nurse called at 7am to inform me that my love one vitals were very low and they were advised to put him on IV fluids. I immediately got up and headed there. Im almost an hour away from the place. I get there at 9am. I walked into my love one laying in the bed sweating with a wet towel over his head. There was no IV fluids in sight. The dark urine coming from the catheter was now all blood. Immediately I got the nurse to ask why wasn't the doctor there or why hasn't the ambulance been called. The nurse said she had no clue about what was going on and that she was advised to give him ensure. They would not call the ambulance so I called myself. All while the supervising nurse was laughing saying I was overreacting. The ambulance got there and saw everything going on and asked the supervising nurse what his vitals were. The nurse replied that his blood pressure was 70/54 with a heart rate of 122. They rushed him to the hospital where was admitted for two weeks because the infection was never attended to and spread to his blood. Had i not got there when I did. My love one would not be here today. This place is horrible and the nursing staff has no care or compassion for any of the patients or their jobs. Before I would have sent him back there. I would have just brought him home. I feel sorry for the physical therapy team, they were really awesome but other than that this place is a patients nightmare.

My mother is currently here and I'm looking for better options. Please don't bring your loved ones here. They only provide showers 2 times a week unless your loved ones can shower themselves. I was even denied access to give my mother a shower. Even when I finally gained excess to the showers they were dirty.The nurses are rude and disrespectful. I witnessed multiple nurses verbally abusing the residents here. Social Service admins don't reply to emails or answer calls. I've asked for multiple health reports for my mother and nothing. I've called the director the of the building but still nothing has helped. I'm currently looking for another facility because it's no way possible this place should still be up and running. This building is old and unsanitary.

My sister has been at Kensington for almost 3 years and the nursing has been excellent. They take very good care of her. She's had medically and they are always on time to attend to her. They clean her well. Don't let her get bed soars. she get constant care and we are happy

We are absolutely thrilled with our experience at Kensington Healthcare Center! From the very first interaction with admissions, the team was incredibly easy to work with, guiding us through every step with patience and understanding. The staff’s professionalism and genuine care made the transition smooth and stress-free for our family. Most importantly, knowing that our father is now in a safe and nurturing environment gives us immense peace of mind. The center provides exceptional care, ensuring that he is comfortable, respected, and well-looked after every day. It’s clear that Kensington Healthcare Center prioritizes the well-being and happiness of their residents. Our family is able to stop in and spend quality time with him and we go on walks together outside around the lake. Dad seems more relaxed and happier here than he did living alone. Thank you to everyone at Kensington Healthcare Center for making such a positive difference in our lives. We couldn’t be happier with our decision and highly recommend this wonderful facility to anyone seeking top-notch care for their loved ones!

Kensington Healthcare Center is an exceptional skilled nursing facility that truly stands out in senior care. Located in Kensington, MD, this center offers a warm, supportive environment designed to help residents thrive. The facility provides comprehensive services including short-term recovery, senior rehabilitation, and long-term care, with a dedicated team focused on residents' emotional and physical well-being. What makes this center special is its commitment to creating a home-like atmosphere where residents can enjoy engaging activities like community outings. Residents benefit from personalized care plans developed through close collaboration between staff, residents, and their families. The center offers specialized medical services such as wound care and pulmonary management. With amenities like walking paths and a fitness room, residents have numerous opportunities for recreation and maintaining their independence. The staff's compassionate approach and dedication to quality care shine through, making Kensington Healthcare Center an outstanding choice for seniors seeking comprehensive, supportive rehabilitation and nursing services.