What is the Medicare star rating for Zerbe Sisters Nursing Center,?

Zerbe Sisters Nursing Center, has an overall Medicare star rating of 5 out of 5 stars. This rating is based on health inspections, staffing levels, and quality measures as reported by the Centers for Medicare & Medicaid Services (CMS).

How many beds does Zerbe Sisters Nursing Center, have?

Zerbe Sisters Nursing Center, is a Medicare and Medicaid Certified skilled nursing facility with 87 licensed beds located in Narvon, PA.

What services does Zerbe Sisters Nursing Center, provide?

Zerbe Sisters Nursing Center, provides skilled nursing care including 24-hour nursing supervision, rehabilitation services (physical therapy, occupational therapy, speech therapy), long-term care, memory care, wound care, and post-surgical recovery care.

Does Zerbe Sisters Nursing Center, accept Medicare and Medicaid?

Yes, Zerbe Sisters Nursing Center, is Medicare and Medicaid certified. Contact the facility directly for specific coverage and eligibility information.

Where is Zerbe Sisters Nursing Center, located?

Zerbe Sisters Nursing Center, is located at 2499 Zerbe Road, Narvon, PA 17555. You can contact them at (717) 445-4551.

What is the staffing level at Zerbe Sisters Nursing Center,?

Zerbe Sisters Nursing Center, has a staffing rating of 4 out of 5 stars from CMS. Staffing levels include Registered Nurses (RNs), Licensed Practical Nurses (LPNs), Certified Nursing Assistants (CNAs), and Physical Therapists (PTs). View detailed staffing data on CareListings.com.

What type of facility is Zerbe Sisters Nursing Center,?

Zerbe Sisters Nursing Center, is a skilled nursing facility that is part of a Continuing Care Retirement Community (CCRC). The facility is Medicare and Medicaid Certified and provides 24-hour skilled nursing care in Narvon, PA.

How can I schedule a tour or get more information about Zerbe Sisters Nursing Center,?

To schedule a tour or request more information about Zerbe Sisters Nursing Center,, you can use the 'Request Information' button on this page, call them directly at (717) 445-4551, or visit their facility at 2499 Zerbe Road, Narvon, PA 17555. Tours help you evaluate the facility's environment, meet the staff, and ask questions about care services.

How much does Zerbe Sisters Nursing Center, cost per day?

Based on CMS Cost Report data, the estimated average daily rate at Zerbe Sisters Nursing Center, is approximately $393 per day. This is calculated from inpatient revenue divided by patient days and represents an average across all payer types. Actual costs vary significantly based on the payer (Medicare, Medicaid, or private pay), level of care needed, and room type. Medicare covers the first 20 days fully after a qualifying hospital stay, days 21-100 require a coinsurance payment, and beyond 100 days is typically private pay or Medicaid. Contact the facility directly for current pricing.

Is Zerbe Sisters Nursing Center, more or less expensive than other nursing homes in the area?

Zerbe Sisters Nursing Center, has an estimated daily rate of $393/day compared to the local median of $489/day in the Lancaster, PA metro area (based on 32 facilities). This facility is below the local median rate. Remember that cost alone doesn't indicate quality - also consider star ratings, staffing levels, and inspection results when comparing facilities.

Is Zerbe Sisters Nursing Center, nonprofit or for-profit?

Zerbe Sisters Nursing Center, is a For-Profit skilled nursing facility that is part of a Continuing Care Retirement Community (CCRC). For-profit nursing homes are privately owned businesses. Research shows that ownership type alone does not determine quality - the CMS 5-star rating system provides objective quality measures regardless of ownership.

Is Zerbe Sisters Nursing Center, financially stable?

Based on the most recent CMS Cost Report, Zerbe Sisters Nursing Center, has an operating margin of -11%, compared to the local median of -11% for nursing homes in the Lancaster, PA area. A negative operating margin indicates operating losses, though many quality nursing homes operate with thin or negative margins while still providing excellent care, particularly nonprofit facilities that prioritize resident care over profitability. Financial stability is one factor to consider alongside quality ratings and inspection results.

How does Zerbe Sisters Nursing Center, rank compared to other nursing homes in Narvon?

Zerbe Sisters Nursing Center, has a 5-star overall Medicare rating. In the Lancaster, PA metro area, there are 32 skilled nursing facilities to compare. This page includes detailed local comparisons showing how this facility ranks on staffing levels, quality measures, daily rates, and other key metrics against area averages. With 5 stars, this facility is rated above average.

What rehabilitation services does Zerbe Sisters Nursing Center, offer?

Zerbe Sisters Nursing Center, provides comprehensive rehabilitation services including physical therapy (PT), occupational therapy (OT), and speech-language pathology (SLP). These services help patients recover from surgeries, strokes, falls, or other medical events. Based on CMS data, this facility provides 0.06 hours of physical therapy per resident per day. Medicare covers rehabilitation services in a skilled nursing facility for up to 100 days after a qualifying 3-day hospital stay. Ask about their specific therapy programs, equipment, and outcomes when you visit.

About CMS Ratings Services Jobs

Zerbe Sisters Nursing Center,

Skilled Nursing Facility • 87 Licensed Beds

Part of a CCRC

2499 Zerbe Road, Narvon, PA

Show Phone

zerbesisters.com

CMS Medicare Ratings

Overall ★★★★★

Inspection ★★★★★

Staffing ★★★★★

Quality ★★★★★

View details →

Call

♥ Claimed

Zerbe Sisters Nursing Center,

Name: Zerbe Sisters Nursing Center,
Address: 2499 Zerbe Road, Narvon, PA, 17555, US
Telephone: (717) 445-4551
Price range: $244.74+ / Day

Skilled Nursing Facility • 87 Licensed Beds

Part of a CCRC

2499 Zerbe Road,

Narvon, PA

Show Phone

zerbesisters.com

CMS Medicare Ratings

Overall ★★★★★

Inspection ★★★★★

Staffing ★★★★★

Quality ★★★★★

View details →

About

Zerbe Sisters Nursing Center, – Medicare Certified Since 1975

Our Rich History of Creativity and Compassion Shapes Who We Are Today Since our founding in 1958, Zerbe Retirement Community has grown to become an extended family to the community, offering security and tender loving care to both residents and their families. Strong family values shared by the ambitious entrepreneurs, Dot and Sis Zerbe, Ann Zerbe Good, and Ann's husband, Curly (Omar) Good, led to Zerbe Retirement Community's creation, previously known as Zerbe Sisters Nursing Center. The commitment to care for and serve residents with respect and compassion—the lasting legacy of the Zerbe Sisters and their family—still drives our mission, core values, and daily approach to care and service. Family involvement also remains a hallmark at Zerbe Retirement Community, as the next generation continues the tradition of family warmth and caring, which has set the Zerbe Sisters apart from the beginning. Nancy Caffrey-Schafer, niece of the Zerbe Sisters, serves as President. Her son, Dan Caffrey, is now the CEO and is very active in the community. What We Can Offer You At Zerbe Retirement Community, you can expect a senior living campus that delivers the best in retirement community living. As one of our residents, you'll enjoy a carefree, fun, independent, and secure lifestyle thanks to the attentive and excellent care and service provided by our staff members. Our mission at Zerbe Retirement Community is to enrich the lives of those who live and work with us by recognizing their unique needs and the universal desire for dignity and respect. Life at our retirement community is made even more enjoyable by our dedicated and compassionate staff who help with our residents' every need. From groundskeepers and housekeepers, professional culinary team, to our personal care, medical professionals, and more—residents are surrounded by people who care about their happiness. There's a reason so many of our staff have been with us for years—our residents consider them family—and so do we. We're incredibly proud of our Zerbe family.

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Local Comparison Snapshot

How Zerbe Sisters Nursing Center, compares to 32 facilities in Lancaster, PA

Click a measure name to jump to details • Hover over ⓘ for definitions

Measure

This Facility

Area Avg

Comparison

Overall Rating

Medicare 5-star rating

ⓘ

5 ★

3.7 ★

Quality Measures

Clinical outcomes & safety

ⓘ

5 ★

3.7 ★

Health Inspections

State survey results

ⓘ

4 ★

3.5 ★

Staffing

Nurse-to-resident ratio

ⓘ

4 ★

3.7 ★

Staffing Hours (per resident/day)

RN Hours

Registered nurses

ⓘ

0.62 hrs

0.82 hrs

LPN/LVN Hours

Licensed practical nurses

ⓘ

1.18 hrs

1.05 hrs

CNA Hours

Certified nursing assistants

ⓘ

2.58 hrs

2.48 hrs

Total Nursing Hours

CNA + LPN + RN combined

ⓘ

4.38 hrs

4.35 hrs

Agency/Contractor Usage

Lower agency use often indicates more stable, consistent care

RN Agency Use

% of RN hours from contractors

ⓘ

7.6 %

7.1 %

LPN/LVN Agency Use

% of LPN hours from contractors

ⓘ

23.5 %

14.7 %

CNA Agency Use

% of CNA hours from contractors

ⓘ

31.5 %

10.7 %

Staff Stability & Occupancy

Staff Turnover

Annual nursing staff turnover

ⓘ

45 %

44 %

Occupancy Rate

Percentage of beds filled

ⓘ

87 %

84 %

Financial Estimate

Based on CMS Cost Report data (for reference only)

Est. Daily Rate

Average cost per day

ⓘ

$393

$489

Estimate Only: This figure is calculated from cost reports and is for informational purposes only. Actual rates vary significantly. See details or contact the facility.

↑

Better than Area

≈

Near Average

↓

Below Area Average

Data from CMS Medicare Compare and Payroll-Based Journal. Area averages based on 32 facilities in Lancaster, PA.
Ratings and staffing data typically reflect the most recent quarterly reporting period available.

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Medicare Star Ratings

Official CMS ratings based on health inspections, staffing, and quality measures

Data as of December 2025

What do Medicare star ratings measure?

Medicare rates nursing homes on a 1-5 star scale based on three key areas: health inspection results, staffing levels, and quality measures like falls and infections.

How often are ratings updated?

CMS updates nursing home ratings monthly. Ratings can change based on new inspection results, staffing data from payroll records, and clinical quality outcomes.

Overall Rating

★★★★★

5/5

Quality Measures

★★★★★

5/5

Health Inspections

★★★★★

4/5

Staffing

★★★★★

4/5

Star Ratings History

Quarterly performance from 2013-2026

View on Medicare.gov

Overall

Health Inspections

Quality

Staffing

Source: Centers for Medicare & Medicaid Services

How Does This Facility Compare?

Compared to 32 other nursing homes in Lancaster, PA

Why compare to local facilities?

Local comparisons account for regional staffing markets and demographics. A facility performing above local averages often indicates strong management and quality care relative to area standards.

Zerbe Sisters Nursing Center,

Lancaster, PA Average

Based on CMS Medicare star ratings. Higher ratings indicate better performance.

Staffing Hours per Resident Day

Zerbe Sisters Nursing Center,

Lancaster, PA Average

Staffing data from CMS Payroll-Based Journal. Higher hours generally indicate more direct care time.

Staff Turnover Rate

Zerbe Sisters Nursing Center,

Lancaster, PA Average

Lower turnover rates generally indicate a more stable workforce and better continuity of care.

Agency/Contract Staff Usage

Zerbe Sisters Nursing Center,

Lancaster, PA Average

Lower agency usage often indicates better staff retention. High agency rates (>30%) may suggest staffing challenges.

Agency Staff Trends

Historical agency/contract staff usage by role

What does agency usage indicate?

Agency/contract staff fill temporary staffing gaps. Lower percentages typically indicate a stable, permanent workforce. Facilities with consistently high agency usage (>30%) may face staff retention challenges, though temporary spikes can occur during seasonal illness or transitions.

CNA

LPN

Data from CMS Payroll-Based Journal (PBJ). Agency % = contractor hours / total hours.

Direct Care Staffing

Average minutes of direct nursing care per resident per day

Data as of December 2025

Understanding staffing levels: Higher staffing is associated with better quality outcomes. Research suggests around 4.1 hours of total nursing care per resident per day as a quality benchmark. Compare this facility's staffing to local averages to assess relative care levels.

155

minutes/day

CNAs

Certified Nursing Assistants

minutes/day

LPNs

Licensed Practical Nurses

minutes/day

RNs

Registered Nurses

minutes/day

PTs

Physical Therapists

Staffing Trends

Direct care minutes per resident per day

CNAs

LPNs

RNs

PTs

Source: Centers for Medicare & Medicaid Services

Occupancy Rate History

Average daily residents as a percentage of certified beds

Understanding occupancy: Higher occupancy can indicate strong community reputation and demand. Very low occupancy may affect financial stability, while extremely high occupancy could mean limited bed availability.

Zerbe Sisters Nursing Center,

Lancaster, PA Average (83.8%)

Data from CMS Provider Info files. Occupancy = Average Residents per Day / Certified Beds.

Staff Turnover History

Annual percentage of nursing staff who left the facility

Data as of December 2025

Understanding turnover: Lower turnover rates generally indicate a more stable workforce and better continuity of care. High turnover can affect care quality and resident relationships. The national average for nursing homes is around 50-60%.

All Nursing Staff

Registered Nurses (RN)

Area Average

Data from CMS Payroll-Based Journal. Turnover = staff who left during the year / total staff.

Average Daily Rate

Average daily charge for care at this facility

Based on CMS Cost Report data (inpatient revenue ÷ total patient days)

FY 2023 Daily Rate

$393

per resident per day

Compared to 32 facilities in your area

Below local median ($489)

Daily Rate Trend (2018-2023)

Contact Facility for Actual Rates

This figure is an average calculated from cost reports and is for informational purposes only. Actual rates vary significantly based on level of care needed, room type, payer source (Medicare, Medicaid, private pay), and other factors. Please contact the facility directly for current pricing and availability.

How This Is Calculated

This average daily rate is calculated from CMS Cost Reports by dividing total inpatient revenue by total patient days. It represents an average across all payers and care levels. Higher rates may indicate more intensive care, specialized services, or regional cost factors.

Data Source: Financial data from CMS Skilled Nursing Facility Cost Reports. Data typically lags 1-2 years. This information is for educational purposes only and should not be the sole basis for financial or care decisions. CareListings does not guarantee accuracy.

Financial Health

Comprehensive financial indicators from CMS Cost Reports

Data from fiscal year 2023 (most recent available - cost report data lags ~2 years)

For-Profit Facility Part of CCRC

Financial Summary

Metric	This Facility	Local Median	Comparison
Operating Margin Profitability ratio ⓘ	-11%	-11%	Below
Net Income Annual profit or loss ⓘ	$184,515	$102,443.5	Above
Staff Cost per Resident Daily salary expense per resident ⓘ	$155/day	$209/day	Lower
Occupancy Rate Bed utilization percentage ⓘ	87%	85%	Higher
Est. Daily Rate Average revenue per patient day ⓘ	$393/day	$489/day	Lower
Total Beds Licensed bed capacity ⓘ	87	105	Smaller

Local comparisons based on 32 skilled nursing facilities in the Lancaster, PA metro area

Revenue & Expenses

Net Patient Revenue

After adjustments & allowances

ⓘ

$10,863,209

Operating Expenses

Total operating costs

ⓘ

$12,059,358

Total Salaries

Staff compensation

ⓘ

$5,710,842

Contract Labor

Agency & temp staff

ⓘ

$2,035,839

Payer Mix ⓘ

Medicare

Medicaid

54%

Private Pay & Other

42%

Operating Margin Trend (2018-2023) ⓘ

Understanding Financial Health

Operating Margin: Percentage of revenue remaining after operating costs. Positive = profitable operations.
Staff Investment: Higher spending per resident often correlates with better care quality.
Payer Mix: Shows revenue sources. Higher Medicare % typically means more post-acute/rehab care; higher Medicaid % indicates more long-term care residents.
Nonprofit/Government: May operate with lower margins while still providing quality care due to community mission.

Data Source: All financial data on this page comes from CMS Skilled Nursing Facility Cost Reports submitted by the facility to the Centers for Medicare & Medicaid Services. This information is provided for educational purposes only and should not be the sole basis for any financial or care decisions. Cost report data typically lags 1-2 years. CareListings does not guarantee the accuracy of this data.

Who Stays Here

Breakdown of residents by payment type

Based on fiscal year 2023 cost report data

Total Days

36,859

Medicare

Short-term skilled nursing

Medicaid

Long-term care residents

54%

Private Pay / Other

Self-pay, insurance, VA

42%

Higher Medicare %

Indicates more short-term rehabilitation residents. Medicare typically covers up to 100 days of skilled nursing care after a hospital stay.

Higher Medicaid %

Indicates more long-term care residents. Medicaid covers nursing home care for those who qualify financially.

Average Length of Stay

How long residents typically stay at this facility

Based on fiscal year 2023 cost report data

Overall Average

316.76

days

Medicare Stays

69.09

days

Medicaid Stays

1100.50

days

Total Admissions

Total Discharges

107

Medicare (Short-Term)

Medicare covers skilled nursing for rehabilitation after a hospital stay. Typical stays are 20-30 days for recovery from surgery, stroke, or illness.

Medicaid (Long-Term)

Medicaid covers long-term nursing home care for those who qualify. Many residents stay months or years, receiving ongoing daily care and support.

Services

Comprehensive skilled nursing services, rehabilitation programs, and medical care in NARVON

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Reviews

Zerbe Sisters Nursing Center,

Zerbe Sisters Nursing Center, – Medicare Certified Since 1975

Local Comparison Snapshot

View Other Options Near You

Medicare Star Ratings

Star Ratings History

How Does This Facility Compare?

Staffing Hours per Resident Day

Staff Turnover Rate

Agency/Contract Staff Usage

Agency Staff Trends

Direct Care Staffing

Staffing Trends

Occupancy Rate History

Staff Turnover History

Average Daily Rate

Financial Health

Financial Summary

Revenue & Expenses

Payer Mix ⓘ

Operating Margin Trend (2018-2023) ⓘ

Who Stays Here

Average Length of Stay

Services

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