The Terraces of Phoenix
The Terraces of Phoenix – Medicare Certified Since 1967
The Terraces of Phoenix is a Medicare and Medicaid certified skilled nursing facility located in Phoenix, Arizona. This facility has been serving the community for 59 years. A Medicare-certified skilled nursing facility provides 24-hour nursing care, rehabilitation services, and assistance with activities of daily living for patients who need skilled nursing or rehabilitation services on a daily basis.
This facility is part of a Continuing Care Retirement Community (CCRC), which offers a continuum of care on a single campus—from independent living to assisted living to skilled nursing care. CCRC residents often have priority access to the skilled nursing facility and can transition between levels of care as their needs change without having to relocate to a new community.
This facility has 64 certified beds with a current occupancy rate of 62% (averaging 40 residents per day), which is below average. Skilled nursing facilities provide 24-hour nursing care for patients who need rehabilitation services after a hospital stay or ongoing care for chronic conditions. Services include skilled nursing, physical therapy, occupational therapy, speech therapy, and assistance with daily activities.
Staffing Levels: Based on CMS payroll data, this facility provides approximately 5.18 hours of total nursing care per resident per day (2.52 hours from CNAs, 1.22 hours from LPNs, 1.44 hours from RNs). Physical therapy staffing is 0.2 hours per resident per day. This represents above-average staffing compared to national benchmarks.
Medicare Quality Ratings: According to CMS, The Terraces of Phoenix has an overall quality rating of 5 out of 5 stars, which is much above average compared to other nursing homes nationwide. Individual category ratings are: health inspection: 3 stars, staffing: 5 stars, quality measures: 5 stars.
Medicare Coverage: Medicare covers skilled nursing facility care for up to 100 days following a qualifying hospital stay of at least 3 days. Days 1-20 are fully covered by Medicare, days 21-100 require a daily coinsurance payment. Many residents also use Medicaid, private insurance, or pay privately for long-term stays.
Questions to Ask: When visiting a nursing home, ask about: staff-to-resident ratios and RN coverage around the clock, how they handle medical emergencies, activities and therapy programs, how they communicate with families, their approach to falls prevention, and policies for managing resident complaints.
Visit Medicare Care Compare to view detailed ratings, inspection reports, staffing data, and compare this facility with others in the area.
Quality ratings and facility data are updated periodically by CMS. We recommend verifying current information at Medicare Care Compare.
Local Comparison Snapshot
How The Terraces of Phoenix compares to 81 facilities in Phoenix-Mesa-Chandler, AZ
Click a measure name to jump to details • Hover over ⓘ for definitions
Data from CMS Medicare Compare and Payroll-Based Journal. Area averages based on 81 facilities in Phoenix-Mesa-Chandler, AZ.
Ratings and staffing data typically reflect the most recent quarterly reporting period available.
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Medicare Star Ratings
Official CMS ratings based on health inspections, staffing, and quality measures
Data as of December 2025
Star Ratings History
Quarterly performance from 2013-2026
How Does This Facility Compare?
Compared to 81 other nursing homes in Phoenix-Mesa-Chandler, AZ
Based on CMS Medicare star ratings. Higher ratings indicate better performance.
Staffing Hours per Resident Day
Staffing data from CMS Payroll-Based Journal. Higher hours generally indicate more direct care time.
Staff Turnover Rate
Lower turnover rates generally indicate a more stable workforce and better continuity of care.
Agency/Contract Staff Usage
Lower agency usage often indicates better staff retention. High agency rates (>30%) may suggest staffing challenges.
Agency Staff Trends
Historical agency/contract staff usage by role
Data from CMS Payroll-Based Journal (PBJ). Agency % = contractor hours / total hours.
Direct Care Staffing
Average minutes of direct nursing care per resident per day
Data as of December 2025
Staffing Trends
Direct care minutes per resident per day
Occupancy Rate History
Average daily residents as a percentage of certified beds
Data from CMS Provider Info files. Occupancy = Average Residents per Day / Certified Beds.
Staff Turnover History
Annual percentage of nursing staff who left the facility
Data as of December 2025
Data from CMS Payroll-Based Journal. Turnover = staff who left during the year / total staff.
Average Daily Rate
Average daily charge for care at this facility
Based on CMS Cost Report data (inpatient revenue ÷ total patient days)
Data Source: Financial data from CMS Skilled Nursing Facility Cost Reports. Data typically lags 1-2 years. This information is for educational purposes only and should not be the sole basis for financial or care decisions. CareListings does not guarantee accuracy.
Financial Health
Comprehensive financial indicators from CMS Cost Reports
Data from fiscal year 2023 (most recent available - cost report data lags ~2 years)
Staff Investment: Higher spending per resident often correlates with better care quality.
Payer Mix: Shows revenue sources. Higher Medicare % typically means more post-acute/rehab care; higher Medicaid % indicates more long-term care residents.
Nonprofit/Government: May operate with lower margins while still providing quality care due to community mission.
Data Source: All financial data on this page comes from CMS Skilled Nursing Facility Cost Reports submitted by the facility to the Centers for Medicare & Medicaid Services. This information is provided for educational purposes only and should not be the sole basis for any financial or care decisions. Cost report data typically lags 1-2 years. CareListings does not guarantee the accuracy of this data.
Who Stays Here
Breakdown of residents by payment type
Based on fiscal year 2023 cost report data
Average Length of Stay
How long residents typically stay at this facility
Based on fiscal year 2023 cost report data
Services
Comprehensive skilled nursing services, rehabilitation programs, and medical care in PHOENIX
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Find Jobs Near MeReviews
I would like to share my positive experience at that facility. My 90 y.o mother Zoua, was there overnight, but decided to go back home. Staff was excellent and very friendly. There was an RN Jennifer, who took a great care of my mom. Very kind and caring. Jacqueline Elam RN was extremely helpful in answering all of our questions in a great detail. She spent almost 30 min with us and was very courteous and professional. Both assisted my mom when she decided to go home. Both were very supportive and understanding. Great place. Great staff. Very friendly and caring atmosphere. Thank you.
My husband was there for 2 months. He would not have walked out without the care and prayers from everyone. The physical therapists, nurses, aides, management, dining personnel, too many to mention. The food was great with so many options! The rooms were cleaned and well maintained. The grounds are amazing and very well kept. Beautiful flowers everywhere with our beautiful native desert plants throughout. We would highly recommend for anyone needing special care or even a new retirement community.
My experience working with a private client at The Terraces of Phoenix (Assisted living area), is superior, the entire team that assisted in the care of the resident, from front desk clerk delivering her package to apartment, Med techs, house keeping, most of all the amazing kitchen/ dinning area, the healthy and delicious meals from the chefs, at times goes above and beyond their duties ensuring the resident are happy and well fed at meal times, fine dinning styles with traditional and international menu idea. Beautiful landscape, walking trail with wonderful sight seeing for resident. Not to mention activities daily. If you are looking for a place to called home, peace of mind. Denfinely recommend this place. Five Star +!!
The people that work there are nice and are trying their best, but they are severely understaffed. Which means that the patient suffers. When someone needs assistance to go to the bathroom but it take 20 mins-30 mins to get help. Well you can imagine how the patient felt holding it in. Anyways the area is nice which is a plus.
Do not send your loved one here for rehab. No consistency or communication between front line staff. Some good front line nurses and aids but generally no one seemed to know anything about my loved one and would ask us questions about his care. Nurse call button left in a drawer out of reach and used biohazard medical equipment left in the bathroom sink. Admin even worse. My loved one was there for over a week and we had to ask for communication with the SW and other support professionals. Requests for calls from admin delayed by two days. Health doesn’t take the weekends off. Case planning meeting sounded like a cut and paste of every other patient and like they never even met my loved one who was declining under their eyes. Do not let your loved one be sent here for rehab.
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