Christian Care Nursing Center
Christian Care Nursing Center
3.5 (26 reviews)
Skilled Nursing Facility • 68 Licensed Beds
Part of a CCRC
11812 North 19th Ave, Phoenix, AZ
CMS Medicare Ratings
Overall
Inspection
Staffing
Quality
View details →
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Claimed

Christian Care Nursing Center

Skilled Nursing Facility • 68 Licensed Beds
Part of a CCRC
11812 North 19th Ave,
Phoenix, AZ
CMS Medicare Ratings
Overall
Inspection
Staffing
Quality
View details →
About

Christian Care Nursing Center – Medicare Certified Since 1988

Christian Care Nursing Center is a Medicare and Medicaid certified skilled nursing facility located in Phoenix, Arizona. This facility has been serving the community for 38 years. A Medicare-certified skilled nursing facility provides 24-hour nursing care, rehabilitation services, and assistance with activities of daily living for patients who need skilled nursing or rehabilitation services on a daily basis.

This facility is part of a Continuing Care Retirement Community (CCRC), which offers a continuum of care on a single campus—from independent living to assisted living to skilled nursing care. CCRC residents often have priority access to the skilled nursing facility and can transition between levels of care as their needs change without having to relocate to a new community.

This facility has 68 certified beds. Skilled nursing facilities provide 24-hour nursing care for patients who need rehabilitation services after a hospital stay or ongoing care for chronic conditions. Services include skilled nursing, physical therapy, occupational therapy, speech therapy, and assistance with daily activities.

Staffing Levels: Based on CMS payroll data, this facility provides approximately 10.19 hours of total nursing care per resident per day (4.34 hours from CNAs, 2.85 hours from LPNs, 3 hours from RNs). Physical therapy staffing is 0.12 hours per resident per day. This represents above-average staffing compared to national benchmarks.

Medicare Quality Ratings: According to CMS, Christian Care Nursing Center has an overall quality rating of 4 out of 5 stars, which is above average compared to other nursing homes nationwide. Individual category ratings are: health inspection: 4 stars, staffing: 4 stars, quality measures: 2 stars.

Medicare Coverage: Medicare covers skilled nursing facility care for up to 100 days following a qualifying hospital stay of at least 3 days. Days 1-20 are fully covered by Medicare, days 21-100 require a daily coinsurance payment. Many residents also use Medicaid, private insurance, or pay privately for long-term stays.

Questions to Ask: When visiting a nursing home, ask about: staff-to-resident ratios and RN coverage around the clock, how they handle medical emergencies, activities and therapy programs, how they communicate with families, their approach to falls prevention, and policies for managing resident complaints.

Visit Medicare Care Compare to view detailed ratings, inspection reports, staffing data, and compare this facility with others in the area.

Quality ratings and facility data are updated periodically by CMS. We recommend verifying current information at Medicare Care Compare.

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Local Comparison Snapshot

How Christian Care Nursing Center compares to 81 facilities in Phoenix-Mesa-Chandler, AZ

Click a measure name to jump to details • Hover over for definitions

Measure
This Facility
Area Avg
Comparison
Overall Rating
Medicare 5-star rating
4
3.7
Quality Measures
Clinical outcomes & safety
2
4.7
Health Inspections
State survey results
4
3.1
Staffing
Nurse-to-resident ratio
4
3.1
Staffing Hours (per resident/day)
RN Hours
Registered nurses
3.00 hrs
0.80 hrs
LPN/LVN Hours
Licensed practical nurses
2.85 hrs
1.18 hrs
CNA Hours
Certified nursing assistants
4.34 hrs
2.45 hrs
Total Nursing Hours
CNA + LPN + RN combined
10.18 hrs
4.43 hrs
Agency/Contractor Usage
Lower agency use often indicates more stable, consistent care
RN Agency Use
% of RN hours from contractors
8.2 %
3.0 %
LPN/LVN Agency Use
% of LPN hours from contractors
3.8 %
3.5 %
CNA Agency Use
% of CNA hours from contractors
9.9 %
2.9 %
Staff Stability & Occupancy
Occupancy Rate
Percentage of beds filled
5 %
77 %
Financial Estimate
Based on CMS Cost Report data (for reference only)
Est. Daily Rate
Average cost per day
$309
$429
Estimate Only: This figure is calculated from cost reports and is for informational purposes only. Actual rates vary significantly. See details or contact the facility.
Better than Area
Near Average
Below Area Average

Data from CMS Medicare Compare and Payroll-Based Journal. Area averages based on 81 facilities in Phoenix-Mesa-Chandler, AZ.
Ratings and staffing data typically reflect the most recent quarterly reporting period available.

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Medicare Star Ratings

Official CMS ratings based on health inspections, staffing, and quality measures

Data as of December 2025

What do Medicare star ratings measure?
Medicare rates nursing homes on a 1-5 star scale based on three key areas: health inspection results, staffing levels, and quality measures like falls and infections.
How often are ratings updated?
CMS updates nursing home ratings monthly. Ratings can change based on new inspection results, staffing data from payroll records, and clinical quality outcomes.
Overall Rating
4/5
Quality Measures
2/5
Health Inspections
4/5
Staffing
4/5

Star Ratings History

Quarterly performance from 2013-2026

View on Medicare.gov
Overall
Health Inspections
Quality
Staffing
Source: Centers for Medicare & Medicaid Services

How Does This Facility Compare?

Compared to 81 other nursing homes in Phoenix-Mesa-Chandler, AZ

Why compare to local facilities?
Local comparisons account for regional staffing markets and demographics. A facility performing above local averages often indicates strong management and quality care relative to area standards.
Christian Care Nursing Center
Phoenix-Mesa-Chandler, AZ Average

Based on CMS Medicare star ratings. Higher ratings indicate better performance.

Staffing Hours per Resident Day

Christian Care Nursing Center
Phoenix-Mesa-Chandler, AZ Average

Staffing data from CMS Payroll-Based Journal. Higher hours generally indicate more direct care time.

Staff Turnover Rate

Christian Care Nursing Center
Phoenix-Mesa-Chandler, AZ Average

Lower turnover rates generally indicate a more stable workforce and better continuity of care.

Agency/Contract Staff Usage

Christian Care Nursing Center
Phoenix-Mesa-Chandler, AZ Average

Lower agency usage often indicates better staff retention. High agency rates (>30%) may suggest staffing challenges.

Agency Staff Trends

Historical agency/contract staff usage by role

What does agency usage indicate?
Agency/contract staff fill temporary staffing gaps. Lower percentages typically indicate a stable, permanent workforce. Facilities with consistently high agency usage (>30%) may face staff retention challenges, though temporary spikes can occur during seasonal illness or transitions.
CNA
LPN
RN

Data from CMS Payroll-Based Journal (PBJ). Agency % = contractor hours / total hours.

Direct Care Staffing

Average minutes of direct nursing care per resident per day

Data as of June 2025

Understanding staffing levels: Higher staffing is associated with better quality outcomes. Research suggests around 4.1 hours of total nursing care per resident per day as a quality benchmark. Compare this facility's staffing to local averages to assess relative care levels.
260
minutes/day
CNAs
Certified Nursing Assistants
171
minutes/day
LPNs
Licensed Practical Nurses
180
minutes/day
RNs
Registered Nurses
7
minutes/day
PTs
Physical Therapists

Staffing Trends

Direct care minutes per resident per day

CNAs
LPNs
RNs
PTs
Source: Centers for Medicare & Medicaid Services

Occupancy Rate History

Average daily residents as a percentage of certified beds

Understanding occupancy: Higher occupancy can indicate strong community reputation and demand. Very low occupancy may affect financial stability, while extremely high occupancy could mean limited bed availability.
Christian Care Nursing Center
Phoenix-Mesa-Chandler, AZ Average (76.9%)

Data from CMS Provider Info files. Occupancy = Average Residents per Day / Certified Beds.

Staff Turnover History

Annual percentage of nursing staff who left the facility

Data as of September 2024

Understanding turnover: Lower turnover rates generally indicate a more stable workforce and better continuity of care. High turnover can affect care quality and resident relationships. The national average for nursing homes is around 50-60%.
All Nursing Staff
Registered Nurses (RN)
Area Average

Data from CMS Payroll-Based Journal. Turnover = staff who left during the year / total staff.

Average Daily Rate

Average daily charge for care at this facility

Based on CMS Cost Report data (inpatient revenue ÷ total patient days)

FY 2023 Daily Rate
$309
per resident per day
Compared to 81 facilities in your area
Below local median ($429)
Daily Rate Trend (2018-2023)
Contact Facility for Actual Rates
This figure is an average calculated from cost reports and is for informational purposes only. Actual rates vary significantly based on level of care needed, room type, payer source (Medicare, Medicaid, private pay), and other factors. Please contact the facility directly for current pricing and availability.
How This Is Calculated
This average daily rate is calculated from CMS Cost Reports by dividing total inpatient revenue by total patient days. It represents an average across all payers and care levels. Higher rates may indicate more intensive care, specialized services, or regional cost factors.

Data Source: Financial data from CMS Skilled Nursing Facility Cost Reports. Data typically lags 1-2 years. This information is for educational purposes only and should not be the sole basis for financial or care decisions. CareListings does not guarantee accuracy.

Financial Health

Comprehensive financial indicators from CMS Cost Reports

Data from fiscal year 2023 (most recent available - cost report data lags ~2 years)

Nonprofit Facility Part of CCRC

Financial Summary

Metric This Facility Local Median Comparison
Operating Margin
Profitability ratio
-91% 1% Below
Net Income
Annual profit or loss
$-665,361 $616,766 Below
Staff Cost per Resident
Daily salary expense per resident
$213/day $223/day Lower
Occupancy Rate
Bed utilization percentage
5% 77% Lower
Est. Daily Rate
Average revenue per patient day
$309/day $429/day Lower
Total Beds
Licensed bed capacity
68 118 Smaller

Local comparisons based on 81 skilled nursing facilities in the Phoenix-Mesa-Chandler, AZ metro area

Revenue & Expenses

Net Patient Revenue
After adjustments & allowances
$1,932,179
Operating Expenses
Total operating costs
$3,691,673
Total Salaries
Staff compensation
$1,346,359

Payer Mix

Medicare
5%
Medicaid
69%
Private Pay & Other
26%

Operating Margin Trend (2018-2023)

Understanding Financial Health
Operating Margin: Percentage of revenue remaining after operating costs. Positive = profitable operations.
Staff Investment: Higher spending per resident often correlates with better care quality.
Payer Mix: Shows revenue sources. Higher Medicare % typically means more post-acute/rehab care; higher Medicaid % indicates more long-term care residents.
Nonprofit/Government: May operate with lower margins while still providing quality care due to community mission.

Data Source: All financial data on this page comes from CMS Skilled Nursing Facility Cost Reports submitted by the facility to the Centers for Medicare & Medicaid Services. This information is provided for educational purposes only and should not be the sole basis for any financial or care decisions. Cost report data typically lags 1-2 years. CareListings does not guarantee the accuracy of this data.

Who Stays Here

Breakdown of residents by payment type

Based on fiscal year 2023 cost report data

Total Days
6,320
Medicare
Short-term skilled nursing
5%
Medicaid
Long-term care residents
69%
Private Pay / Other
Self-pay, insurance, VA
26%
Higher Medicare %
Indicates more short-term rehabilitation residents. Medicare typically covers up to 100 days of skilled nursing care after a hospital stay.
Higher Medicaid %
Indicates more long-term care residents. Medicaid covers nursing home care for those who qualify financially.

Average Length of Stay

How long residents typically stay at this facility

Based on fiscal year 2023 cost report data

Overall Average
41.58
days
Medicare Stays
20.63
days
Medicaid Stays
92.64
days
Total Admissions
129
Total Discharges
152
Medicare (Short-Term)
Medicare covers skilled nursing for rehabilitation after a hospital stay. Typical stays are 20-30 days for recovery from surgery, stroke, or illness.
Medicaid (Long-Term)
Medicaid covers long-term nursing home care for those who qualify. Many residents stay months or years, receiving ongoing daily care and support.

Services

Comprehensive skilled nursing services, rehabilitation programs, and medical care in PHOENIX

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Reviews

3.5 (26 reviews)
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Amy DeLozier's profile photo
Amy DeLozier a month ago

The Christian Care Rehab is very small, 10 beds. My husband, David, was there for four weeks and had excellent care from all the staff. He got PT from Farrah and OT and got strength back to stand and walk with a walker. This is only clean and kind staff I found in pages of rehabs!!!

Lynda Mclaughlin's profile photo
Lynda Mclaughlin 4 years ago

A kind, generous and friendly long term care! Staff care, have a good sense of humour and are knowledgeable in the ways of patient care. I am an RN of 40 yrs. My Mom Stella is 100 yrs. old. Believe me, we have been through 3 places already with many staff mistakes: broken wrists, wrong medicine, needless falls! Yes, it happens frequently😕. Christian Care was recommended by an RN peer. We are GLAD. Mom is happy. She feels safe. They treat her wonderfully. Julio Casas is an accessible listening administrator. Nursing staff & Social Service is accessible. Louis Falcon ensures that patients are kept happy & busy. He is the 'heart' of the place. The residents love him! CC takes patient care seriously, as we take our loved ones seriously.

Jiphone Marie's profile photo
Jiphone Marie 4 years ago

The 5-stars rating is mainly due to the professionalism and kindness of the Activities Director, Lewis Falcon, at the Christian Care Nursing Facility. Mr. Falcon always responds to questions and emails. He makes a lot efforts to ensure that our visits inside and window-side with Mom happens and when a special occasion, he’s there to assist as well. He’s doing an exceptional job with the scheduling of the in-person visits and will work with you as needed. Also, high ratings and appreciation to the Nursing and CNA staff as well. An incredible job that takes extraordinary people. Appreciate your taking care of Mom and always responding to our requests! A thanks to Taurus as you were and still are available when couldn’t reach others! Unfortunately, must also note about the lack of responses from the Director of Nursing and the Social Director. When receive an email or voice mail and can’t respond right away, it is only proper to respond to the receipt of such. Very unprofessional to not respond at all. That would have been very unacceptable at my job. Still, there’s Lewis, Taurus, the Nurses and CNA staff that puts this facility at such a high rating. Thank you so very much for taking care of our Mother and always being there to help!

Loretta Russo's profile photo
Loretta Russo 4 years ago

My mother-in-law was in the care of Crhristian Care until her passing recently. The family was so very fortunate that this is where she spent the last part of her life because the care she received made all the difference. A good portion of the time was during the worst of the Covid pandemic and any care in any facility was a challenge to the staff as well as the families. In person visiting was impossible so we had to do "window visits". Since my mother-in-law was extremely hard of hearing and had failing eyesight, it was necessary to use a white board to communicate with her. Had it not been for the selfless help of Louis Falcon sitting by her side writing on the board and helping us communicate with her, the visits would not have been possible or had any meaning. Louis visited her almost daily, reading cards and letters from the family, listening to her tell stories about her past, and being a companion to her. During the tough times of Covid when the residents were isolated and deprived of family interaction, people like Louis were a lifeline and a blessing. The staff at Christian Care didn't just do their jobs, they gave their heart and souls to provide the best care and comfort to people who needed it the most. God bless all of them.

maria lopez's profile photo
maria lopez 4 years ago

I continue to be impressed with the nursing center at Christian Care. Louis with activities is the heart and soul of this building. He is always so professional and caring when dealing with mine or my families concerns. The nurses are very caring and loving to my grandmother. I thank them for all they do for my grandmother during this hard time.

View All 26 Google Reviews

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