Staffing Coordinator

Job Summary: Ensures implementation of all employment recruiting/retention, scheduling, and administrative activities; ensures schedules and staffing plans for each individual served are consistent with funding requirements, client needs and agency mission and processes; performs other job related duties as assigned. Essential Functions: • Deliver exceptional and compassionate customer service. • Ensure that clients are staffed appropriately with caregivers based on physician orders, client’s needs and the skills of the caregivers. • Schedule and coordinate visits of caregivers to maintain patient coverage and to avoid overtime. • Ensure all caregiver schedules are in EMR/EHR and EVV system and adjust schedules as needed. • Manage day-to-day communication with staff to ensure all adjustment to caregiver’s schedules are completed timely • Monitor and track daily caregivers’ clock- ins/outs in EVV system to ensure staff has arrived at their work location. • Communicate with and support staff to resolve basic EVV location/ trouble shooting issues • Review timesheets for accuracy, including hours worked, staff and client signatures, detailed documentation of services provided, and tasks codes to match EVV clock in/out. • Reconcile clock ins/outs and timesheets, adjusting schedules to reflect actual hours rendered, monitoring, and resolving daily alerts or discrepancies. • Provide weekly reports on clients not being serviced or underserviced; caregiver compliance; clock ins/outs; and staffing needs to clinical team and HR, respectively. • Participate in time and attendance, and sick leave verification process for caregiver payroll • Monitor and train staff on using the EVV system as necessary • Participate with resolving caregiver complaints/issues/incident reports, as needed • Assists with interviews of potential caregivers, as needed • Document patient/caregiver communication in EHR/EMR system • Participate in case conferences/meeting as needed • Strong computer skills required • On call rotation on weekends • Participate in caregiver in-services • Perform other duties as assigned Secondary Functions: 1. Maintain knowledge of employment operations in program assigned and related administrative activities necessary to support these operations 2. Perform other job related duties as assigned. Required Knowledge, Skills, and Abilities: 1. Strong communication skills, interpersonal and personal initiative 2. Excellent computer skills including: Word, Excel, database and internet use 3. Attention to detail, the ability to multi-task, a strong work ethic, and organizational skills are required 4. Must be patient, caring, personable and a great listener in managing client inquiry calls, yet have the drive and energy to work with our regular caregiver applicants and employees 5. Self motivated and resourceful to get the job done. 6. Individual with front office management preferred 7. Excellent interpersonal relations abilities 8. Excellent oral and written communication skills 9. Knowledge of health field and common medical terminology 10. Able to work independently, demonstrating sound judgment Education and Experience: 1. High School diploma or equivalent 2. Two years of administrative experience that includes employment and scheduling operations, or equivalent technical training, education, and/or experience.