CARTERSVILLE CENTER FOR NURSING AND HEALING

Absolutely horrible facility. My grandma was brought there via ambulance from the hospital. She was greeted after spending over 10 minutes waiting by a staff member who “had no idea you were coming” the staff member then proceeded to bring her into a room with two other patients, where the area looked like one patient was there, left, and then nothing was cleaned. When the ambulance staff went to leave she asked how the oxygen situation would work due to her being required to have 4 liters 24/7. The same staff member then said “we do not have oxygen” when she explained the oxygen requirements she left to find something to work. She returned with a portable air machine that would turn off every 5 minutes, need to be turned off and back on again every time, understandably this is completely unacceptable as she is 100% dependent on the oxygen, so if she did not wake up to turn the faulty device off and back again who knows what would have happened, or if she machine did not come back on after being turned off, also keeps the two ladies up all night. While waiting to be picked up because she absolutely would not being staying, one of the ladies in the room requested water. She requested water three times to which she was told “you know how it works around here, when I am done with my panty check you will get water” thankfully my grandma had small bottles of water she was able to provide her with. The staff at this facility are completely unqualified, inattentive, and in my opinion, abusive. The state will be notified and this place should not be trusted with ANY elderly.

Health care in America is cruel and it’s a shame that older people aren’t taken care of better. But I will give much credit and gratitude to the staff. My wife was there for three weeks with a broken hip. Allen was great and Sara the physical therapist was very competent. The staff in general was very caring under less than ideal circumstances. My wife is home now recovering well. Thankfully there are still good people in the world.

Everyone welcomed me with a smile as I walked in—it was such a pleasant surprise, especially considering what people often say out there! The environment was very clean and well-maintained. My orientation was extremely exciting with Jasmine. We were served lunch, and the Chef was very professional. The Director of Nursing even came out to ensure everything was running smoothly. I was very pleased with all the staff at Cartersville Nursing. Keep up the great work!

Grandma D really has done well at this facility. The staff is so nice and very interactive with all the residents. The front porch is always full of residents socializing, the main area is always a few games of cards going on and the garden area is a great place to watch the birds play. If you are looking for a rehab/nursing facility you should stop in and check things out!

I can't say enough good things about Al! He has been an absolute blessing to our family during our time at this facility. From the moment we arrived, Al was kind, friendly, and incredibly professional. Al’s patience, attention to detail, and positive attitude put us all at ease, knowing we were in great hands. It's clear that he genuinely cares about the residents and their families. I’m so grateful for the exceptional care he provided. Thank you, Al, for everything you do! You are a true gem.